This profile has been claimed by the business owner or representative.
Plano, Texas
- Property Management
- Plano, TX
About this business
Location details
6500 International Pkwy, Suite 1100, Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I Put in an application to rent a house. Paid 180.00. now they claim that I haven't uploaded the documents. I have, in PDF format. I think it's convenient that "Pathlight Property Management" claims that AFTER they have taken your money then you are conveniently unable to call them about it. The only phone number I can find is on the BBB page. Don't bother to respond with a lie. Just send me my money back. I hate it when I get sucked into a scam.
Business response:
Hi, *****, thank you for reaching out and providing your feedback. We want everyone to be satisfied with the Pathlight experience and it appears you are not. We do apologize for the miscommunication and inconvenience this has caused, and we want to find a solution as soon as possible. We'd like to hear more from you. Please contact us directly at ************@pathlightmgt.com at your earliest convenience. Thank you! Pathlight Property Management
Pathlight has probably been one of the better property management companies I have interacted with. Today I spoke with James C** to try and resolve the trash service issues we have been having for severalmonths now. It has yet to be seen, but I do believe our issue has been resolved. Crosses fingers.
Move in date has been pushed back twice. Now they want to add all the extra fees. This company and Home Partners of American are trash companies!!!!!
Commutation is AWFUL. Filed an application for a rental, paid the a FEE, gave them my SOCIAL SECURITY NUMBER and heard nothing back. Feels like a scam.
Business response:
Hi ******** We appreciate you sharing your Pathlight experience. We consider several factors when reviewing an application including, but not limited to: household income, rental and housing history and FICO score. If you have any questions about your specific application, please contact us directly at ************@pathlightmgt.com at your earliest convenience. Thanks!
I haven't even moved in yet and already it has been a nightmare. I get an email stating my move in date is delayed not a phone call. They stated it was due to electricity issues which turned out to be they had not turn the power on in the company name so the worm could be completed. No sense of urgency or regard for how much money a delay in me moving is going to cause. I have to keep calling them because they are not calling me back. I am so furious right now.
Business response:
Thank you for reaching out ********. We do apologize for the confusion and lack in communication regarding your move in. We do understand how stressful moving can be, and we want to do everything we can to improve your experience in the future. Our team can confirm that we did run into an issue with making sure the electric was functional for you prior to your move in, but we do have confirmation that you were still able to move in on the originally scheduled date of 3/20/2022. I believe the email you were referring to was t... read more
This company is terrible clearly they only have a two star review. I rented a home from them and had to relocate to a new state so I had to terminate my lease early. I stayed in the home for only 30 days!. Received a letter today with stating they are keeping my $2,500 depoist due to damages from the prior tenant. They make up false and fake damages to keep your deposit and charge you for everything. Stay far far away.
We are currently renting from Pathlight, and our experience has been nothing but a nightmare. Our move in date continually changed, which was beyond frustrating for a family of six moving from Ohio to Colorado. We ended up in an AirBNB for 2 weeks due to Pathlight's delays. When we were finally given a move in date, the house had not been cleaned (cream carpets covered in black soot and dirt EVERYWHERE, hardwoods are STILL showing filth when we clean the floors DAILY, oven bottom covered in layers of black burnt on crap, etc... read more
Beware! This company has been a living nightmare for me and my two young daughters. They took the gas bill out of my name and put it in there's and I didn't know until I received my monthly ledger. This has been ongoing for several months and the most recent bill is for almost $500 and due at the time rent is due. This has been ongoing. They have had to credit me my vacancy fee charges as it was no my fault. I have been given the runaround and absolutely NOTHING has been done to rectify the situation after speaking to severa... read more
My residence has been out of hot water for 15 days now. We have had many different contractors on the property trying to fix the problem but none have been successful in solving the problem. We have been more than patient with the process but are tired of being let down. According to the Texas renters association this should have been fixed in 7 days and we are going on day 16. They have replaced both the water heater and electrical outlets and they still do not work.
Frequently asked questions about Plano, Texas
How is Plano, Texas rated?
Plano, Texas has a 2.4 star rating with 3,432 reviews.
When is Plano, Texas open?
Plano, Texas is open now. It will close at 6:00 p.m.