Plano, Texas

Taylor B 

on BBB

5 years ago

Terrible, terrible, terrible. We moved into our home in March and already have had two negative experiences with Patight. The first was when our AC unit broke in March and we alerted the company. After about 30 calls and emails, the AC still wasn't fixed by the end of June. It was so hot in our house that the candles I make for a living were melting. I had to take my animals to a hotel for one night when it was 101 degrees in our home. When the AC repair man finally came, he noticed a huge leak in our sprinkler system that w... read more

Leslie R 

on BBB

5 years ago

Horrible rental mgt company. I don;t rent from them but have completed lots of applications for homes and have paid $90 each time.. they leave the properties as available online for people to apply. After applying in hopes to get the home, you get an email stating they it's been approved to someone else... if it's been approved, but still empty, they will also allow self- tours... this is unethical business. Taking money from people who can't afford to be completing applications left and right. I hope this never happens to t... read more

Libia B 

on BBB

5 years ago

I can hardly put into words how terribly awful this company has been. We have not had a working refrigerator in going on 3 months now...Our air conditioner broke down, in July in Florida, and despite our best efforts we have yet to hear back from anyone. We spent nearly 400 on a small stand alone unit to try to elevate some of the discomfort for our 13 year old with special needs, plus after 3 months with no fridge, I have a feeling it's going to be a long hot summer :( 

Hope D 

on BBB

5 years ago

Water has been leaking in our bathroom and outside spout since May. There is black mold growing around it. Our water bill and sewer bill are ridiculously high. So far we had 1 technician cancel on us and then another 1 came out and said he couldn't do anything about it since he didn't have the part. He tried to schedule the repair another month out! They "said" it was escalated and we still haven't heard anything. When you call the property manager, no one picks up. Will be finding out who we need to report this to. 

DH 

on BBB

5 years ago

Like everyone else, we also read the countless negative reviews- BBB, Yelp, Google, HUD, etc, and for some reason we felt these mishaps just 'wouldn't' affect us. 100% wrong. After signing our contract, paying 100% of all deposits/dues requested then waiting TWO MONTHS to move-in...we were told 3 days before moving in, we could NOT move in due to a licensing error they never completed addressing during the 2 month wait. We paid deposits to movers, packed our home, changed our address,etc. Total disappointment and disaster. W... read more

Derek P 

on BBB

5 years ago

First of all... Numbers don't lie. Spend hours reading the reviews or just look at their rating, save your precious time, and make an educated decision. DO NOT LEASE from Pathlight Property Management. They are a total nightmare to work with, will not own up to any responsibility, deflect property issues to their subcontractors, and stick you with the "tenants responsibility" line time after time. Do your research... this company is under investigation, have had several lawsuits filed, several lawsuits pending, and one lawsu... read more

Marcia S 

on BBB

5 years ago

Waiting on a fridge to be replaced since May 26, contractor keeps not responding with any update, today I was told via email to call the 800 number for updates instead of replying to their email. Calling the 800 number gets you no help either, they know NOTHING. 4 months into a lease and this is the second major issue already. How can you let a tenant go without a fridge for a month?? 

Sheryln S 

on BBB

5 years ago

Zero should be an option. I have now received my 5700 deposit back and it has been over 30 days. Moved out 4/19/21 and have had no contact with the property mint company. I have emailed text and waited on hold for over an hour. I have even received an accounting and it is near 60 days. They request you to contact them but they are unreachable. May need to take them to court. 

Tara B 

on BBB

5 years ago

Have had a broken air conditioner unit two seasons in a row. Now someone came out, took it apart, Pathlight denied fixing or replacement so now we have a leaking unit that flooded the basement. Has been over a week. No communication, no help, it's 87 degrees in our home and 100 outside. Poor tenant service, charge a ton for rent but won't make proper repairs.