Plano, Texas

Roger G 

on BBB

5 years ago

I just finished a battle with Pathlight over an 1845.00 Security deposit return. I received a certified letter from Pathlight stating, I had over $1070 on unpaid utilities via Conservice, . $400 for "Maid Service, and a bunch more **** and was asking for another $185.00 above the $1845.00 they were trying to keep. I have paid Legal services and forwarded to them. They said not to accept anything but full amount, as I took pictures of the filthiest house keeping, I have ever seen. Now they settled at $50.00 for holes in the w... read more

Jennifer M 

on BBB

5 years ago

We toured the home and read all the fine print online that could be found. Not once was there mention that 14 days after approval we must take possession of property. We called and explained work schedule etc and asked to extend. They then stated it was their policy to take possession/move in within 14 days. If we had known this from the beginning we would never have applied or spent $90 for application fees. Absolutely furious that they can get away with this kind of business. 

Amber K 

on BBB

5 years ago

We moved in a week before Thanksgiving 11/20/20 to be exact. We were told by Pathlight that a "full housing inspection" was done prior to us moving in. The day we move in, let me just say my boyfriend and I, and even his parents who helped us move, were completely DISGUSTED! the house was never even cleaned! we were never even given a housing inspection report from them about the houses condition before we moved in. We filled out our part, and they have it on file. The house smelled of cat pee / feces. The carpets were NEVER... read more

Chey N 

on BBB

5 years ago

If I could leave 0 stars I would. This is the worst rental management I have EVER rented with. For starters during the COVID Pandemic our refrigerator had went out we lost all of our food in the fridge and freezer. It took Pathlight 29 days (and hundreds or phone calls and 20 different people because you can't just stay in contact with one person) to get us a replacement fridge. 29 days without somewhere to keep our food meaning we had to go to a grocery store every day or order takeout for 29 days that is quite expensive no... read more

Rebecca J 

on BBB

5 years ago

Horrible rental company 

Regina M 

on BBB

5 years ago

THE ABSOLUTE WORSE. Long story short I and my family were forced to live with mold and a completely demolished basement after a flood in basement. The flood was not their fault, however, everything after was a complete nightmare. It took over 3 months of me calling, nagging, complaining, and me threatening to sue. Finally I withheld rent just to get their attention and they promtely filed a notice to vacate while telling me they would fix the problem and they are sooo sorry *insert eyeroll** Up until now I had always been on... read more

suzann h 

on BBB

5 years ago

Pathlight property management has let us down at every turn. However, the latest was quite terrifying. I terminated our lease with the company and moved out. Then we received a notice that we were being sued for past rent and acting as if the lease was not completed. I had to go back and forth with documents with random people (because no one has a direct email) and eventually got things fixed after much time, energy and fretting. When we received our deposit back, they deducted for home and carpet cleaning, despite that I s... read more

Penny C 

on BBB

5 years ago

Yea move in and the house was dirty. Dishwasher not working flooded. Smoke detector hanging from walls .speaker falling out of there holes shower doors broken. Hole in wall. Half painted room . Garage disposal not working . I had to fix it . To get water to go down drain. Down stairs smell like the was on fire at one time smells bad at night time . Carpet was not cleaned . Oven dirty I can go on 20 calls still no help . 

Pamela S 

on BBB

5 years ago

Pathlight Property Management is a terrible company. The house I live in and have lived in now for over three years is in ill-repair and all work done (with the exception of the replacement of the ejector pump) has been shoddy. I had a wooden privacy fence panel break off at the post and come down the first year I lived here. The fence looks like it belongs in a hillbilly comic strip but it's even worse now after their "repair" which was performed using panels that did not match the other panels in width or style. The put po... read more