Plano, Texas

Gretchen G 

on BBB

5 years ago

Pathlight has great customer service when you call; however, the positives about this company stops there. There is little ( ... little meaning they send an email confirming that a request has been made) communication on their part, especially when you request a maintenance repair. Also, the portal is not user friendly and if you expect a response from a conversation on the portal, don't count on it. I emailed the property manager for our area about my concerns and, surprise, no response. When we moved in we took to trimming... read more

Cody C 

on BBB

6 years ago

EDIT: Things have only gotten worse. You'd think after formally complaining to the company that they would try to make things better. They now constantly cancel our work orders, leaving us with a house in shambles falling apart. I've had to spend 20 extra hours at the courthouse this week just to figure out what to do with this slumlord company. If that's what you want to deal with, rent with Pathlight. They do not care about you and only care about getting your rent money. DO NOT RENT WITH THIS COMPANY! The home we rented s... read more

william m 

on BBB

6 years ago

Hands down the absolute worst company to do business with on planet earth. 1 star is because I'm not able to give negative stars. Before they started using Covid-19 as an excuse not to deal in person with residents you could see the anguish and disgust in the employees face's when they were having to give you some B.S excuse the upper management came up with as to why they aren't able to do or fix something. This Company is ran by Criminals and hopefully one day they will be held accountable. If you are in the market for a h... read more

Julie W 

on BBB

6 years ago

Pathlight has been nonresponsive to my messages in the portal since May. Earlier in our lease they were relatively responsive, but they haven't responded to any of our messages since before May. Most recently we were trying to figure out how to end our lease early. I was able to get a hold of someone by phone (Cameron), and he said to put in 30 days' notice in the portal and then pay 2 months' rent in the portal (making sure to ask for confirmation that they received it). I have paid the money and put in the notice and asked... read more

Mike B 

on BBB

6 years ago

My THE worst experience renting a house is from Pathlight. Terrible communication, charge fees when they can, no transparency to anything. No protection for renters personal information/safeguarding. Terrible experience from the initial contact to the end. 

Florida Resident 

on BBB

6 years ago

I have been a renter with Pathlight for 3 years. Never made a late payment. In October, my husband passed away unexpectedly, I continued to pay rent on time and put in timely notice to move out at the end of the lease. Due to the huge reduction in my family income, I needed to increase my work hours to make the rent. Then COVID hit and no hours were available. Pathlight sent out multiple emails to all residents indicating they had programs to help if you were impacted by COVID. This is not true. There is nothing available. I... read more

Heath P 

on BBB

6 years ago

Worse experience I have every had. Unable to get anyone to speak to me to resolve my issues. Got the run around everytime I called. Never experienced anything like this before. I do not recommend. 

Ashley C 

on BBB

6 years ago

1 star is being extremely generous. This has been a nightmare rental experience. My hot water heater burst on April 14th. In addition to the extensive flooding on the second floor, the first floor also flooded when the ceiling caved in. The next day, Pathlight had the hot water heater replaced and the water extracted, but they still haven't begun the repairs on the drywall, carpet cleaning, or carpet replacement. It has now been more than 7 WEEKS. Half of my house (dining room, formal living room - which I was using as a hom... read more

Jennifer M 

on BBB

6 years ago

I really wish I could give this company zero stars. This has been the worst renting experience ever. We live in Texas where it gets very hot. Last July our air conditioning broke. It took over a week for this company to get someone out, APPROVE THE REPAIRS, and get it fixed. With the longest wait being waiting on them to approve the repairs. I had to call several times a day, go up to the office and email the management email TWICE before they approved it. It was over 90 degrees in our house for several days. Now it is May, ... read more