Plano, Texas

Ashley R 

on BBB

5 years ago

We moved into the house in August 2017. Since the beginning there were maintenance issues. None were every addressed properly. Fast forward to Summer 2019- for the second summer in a row (in Texas) we were left with a faulty AC and crappy plumbing. I called repeatedly. I became a 'Karen' because that was the ONLY way they would listen. We were even told to "go swim" when the AC was set on 70 and constantly running but the house would get up to 85 inside. We were also told to "throw our toilet paper (with 5 kids, 2 adults in ... read more

Terry O 

on BBB

5 years ago

Where do I start. We were so excited to rent this home. We moved in and unfortunately the problems began on day one. Lights not working, sprinklers all broken, toilets broken, Cabinets off hinges, we were to maintain the yard to HOA specs but grown up everywhere with a promise they would get it to spec and compliant almost 2 1/2 years still hasn't happened we had to do it ourselves. All they want is rent. The manager in charges called me and assured me the problems would be taken care of and said they don't usually fix sprin... read more

Sarah M 

on BBB

5 years ago

This company is AWFUL. They deserve negative stars. We regret ever working with them. We were in a bad situation in our previous rental where we had to get out immediately due to safety. We found this amazing house with Pathlight, and while we thought the house was a bit pricey, we would make it work. We FINALLY received the keys to the house a week after the move in date, but was still charged for the week we had no access. Once we got in, the house was filthy, we replaced all but one light bulb, carpets needed to be cleane... read more

Taylor F 

on BBB

5 years ago

I was so excited to move into a property of theirs and was ecstatic to find out that my co applicant and I were approved and secured our next home. Unfortunately, that all came to a quick halt when I found out (by accident!) that the property wasn't available until 2 weeks after the available date listed on rentPathlight, Zillow, Rent.com, and my signed lease agreement. This was due to no error of my own and was a mistake with their company not giving proper time for them to prep the house for a new tenant. I then had to spe... read more

sarah h 

on BBB

5 years ago

Choose homelessness over this company. They offer nothing while collecting inflated rent and as many extra charges they can find. They offer zero help to tenets due to COVID, the maintenance is completely outsourced so its a craps shoot, they will ignore your requests and complaints but will email and call you multiple times EVERY DAY if you're late on payments. They are breaking the law with their termination agreement that states you are not allowed to disparage them "whether true or not". When pointed out to them the resp... read more

Breeze 

on BBB

5 years ago

This company is terrible! We've been in our rental home for less than a month and strong winds blew down about 15 feet of our (very old) backyard fence. The neighbor said it wasn't the first time it's happened. We spoke to 2 helpful people through the maintenance request line who told us they'd be escalating the issue to their technician team and that we should receive a call ASAP. After not receiving any calls back, we called again and spoke to someone new. We were told that since the fence isn't shared with a neighbor's, t... read more

Joy K 

on BBB

5 years ago

If I could give 0 stars I would. RUN RUN RUN RUN! This business should be sued for improper representation and unsuitable living conditions. When we arrived at our rental property ($2,200 a month!) the yard was FILLED WITH DOG FECES from the previous owner. I had to go around with rubber gloves to clean it all up and it filled and ENTIRE garbage bag. The house was FILTHY, smelled like wet dog, everything was covered in filth and dog hair and dirt. They clearly did NOT have the carpets cleaned after the previous owner. I know... read more

carley w 

on BBB

5 years ago

I don't even think they get one star. They were horrible through the whole process. Saying things they would do and never did. Gave our contact info to current tenant after we moved out, which is a violation of privacy. Never answered our calls, blamed us for stuff we did not do upon move out, and gave us nothing back for our security deposit, and only gave it back when we told them we were reporting them. They make promises they cant keep and still contact me to this day about service requests so the actual tenant is not ge... read more

LH 

on BBB

5 years ago

I wish I had done my homework and research before renting from them. Personal communication is dismal at best. They told us they set up utilities but did not explain set up in portal. We have been here five months and now over over $800 in water, sewer, trash, and late fees, We received one vague letter that made it sound like we were not paying our rent. Little did I know we were supposed to be going to the portal. We have had a few maintenance issues that seem to be taking awhile to resolve for example six week wait on a w... read more