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Plano, Texas
- Property Management
- Plano, TX
About this business
Location details
6500 International Pkwy, Suite 1100, Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very disappointed in the customer service Pathlight Management provides. It's impossible to get anyone on the phone to help resolve any issues you have with your rental. If you do happen to get a rep on the phone, they're unable to answer any questions. Will not use again in the future.
Pathlight Property Management is a terrible company. The house I live in and have lived in now for over three years is in ill-repair and all work done (with the exception of the replacement of the ejector pump) has been shoddy. I had a wooden privacy fence panel break off at the post and come down the first year I lived here. The fence looks like it belongs in a hillbilly comic strip but it's even worse now after their "repair" which was performed using panels that did not match the other panels in width or style. The put po... read more
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (XXX) XXX-XXXX and we'd be happy to help you out.
Very disappointed with this company. We been renting our house for a year now and they are the reason we are moving out. Management does not solve any problems that you would have leaving you on your own. If you try to contact them they just push you from one to other. Would never rent from them.
The process of getting into our home was easy. However, being forced to use a horrible company like Conservice leads me to this review. First, I am old enough to pay my own bills. Second, the lack of Pathlight's concern for the tenants being treated like trash from a company they force their renters to use, shows how much Pathlight does not respect their tenants. When we called Pathlight about our situation with Conservice we kept being told to call Conservice. We have called Conservice multiple times in the past week and ha... read more
Business response:
Thank you for your review. We are sad to hear of your recent experience, ******** Pathlight has teamed up with Conservice which is a third party billing company. Per your lease, water, sewer and trash will remain in the name of Pathlight, as those are lienable utilities. Please contact us at (XXX) XXX-XXXX and we will be more than happy to assist you.
Before moving in when we looked at the house it had a washer and dryer and very nice window blinds. We were told that what we see in the house is how it will come except they will clean and fix the floors and counters. After we signed and moved in they had they took the blinds down and took the washer and dryer. It's all promises and no follow through. The oven went out.. look I'm a disabled veteran and I do not want you to have to deal with this company. The only way to get this company to fix anything is to call multiple t... read more
Business response:
I am sorry to hear of your recent experience, *******. Please contact us at (XXX) XXX-XXXX and we will be more than happy to assist you. Per your lease Pathlight does not supply washers and dryers. Pathlight does apologize for any confusion this may have caused you.
Started my lease recently. Noticed the water heater wasn't working. Called to set up a repair and the operator told me that it was filed as "urgent" and as such would be addressed the same day and to wait for a call back. Never received a call back - had to call and was connected with the service affiliate who wanted to schedule for a couple days later. They did not hear about a same-day ticket from Pathlight. Called Pathlight back and was told that same-day service was not possible. A couple days later, service affiliate co... read more
Just got my security deposit back!!! Guess what!! Nearly $3000 taken from it!! THEY TOOK NEARLY $3000!!!!! The mafia is kinder!! THERE WILL BE NO CHRISTMAS FOR MY CHILDREN AND ME!!! What property management takes $3000 from someone????? $3000!!!!! I did leave personal things there, which they charged me almost $500 to remove. This was my mistake, I didn't get all my stuff out on time. I'll deal with that excessive fee. But here's the interesting thing!!!! I left some cancelled checks there (my fault) that I remote deposite... read more
This is a **** poor, unprofessional leasing company. The house was disgusting from day one. Don't worry, I took pictures. The carpet was never ever replaced, let alone cleaned. I put in request for things to be fixed that were broken from day one. Was told it was my responsibility? I keep getting ridiculous charges. I called multiple times with no answer, a rude representative that didn't answer anything, and on hold and hung up on. Instead of picking up the phone to help me with my needs and concerns, I get generic emails b... read more
Business response:
Pathlight does apologize for any confusion this may have caused you. We have reviewed your ledger and are unsure of what charges are you are referring to exactly. Pathlight does apologize for the light bulb however, since this does not have to do with the habitability of the home this has been declined. Pathlight asks that you contact them directly at (800) 527-5030 to discuss further.
This company is awful to work with they charged you a different fee every month. They keep your deposit ,charge you late fees on recurring monthly rental payments. How can you charge me for pressure washing on a house that's not mine out of 3420 I received 722.00. I cleaned that house and had carpet cleaned in rooms I didn't even use while there. There is a pandemic going on but I still managed to pay my rent.but they still attached a bunch of unnecessary fees and had me paying for utilities to them and utility company.They ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (800) 527-5030 and we'd be happy to help you out.
Frequently asked questions about Plano, Texas
How is Plano, Texas rated?
Plano, Texas has a 2.4 star rating with 3,432 reviews.
When is Plano, Texas open?
Plano, Texas is closed now. It will open at 8:00 a.m.