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Plano, Texas
- Property Management
- Plano, TX
About this business
Location details
6500 International Pkwy, Suite 1100, Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is the worst service we have ever experienced with any company. We have been two weeks without a working refrigerator. My husband and I have to call everyday to ask for an update and nothing gets done, even after speaking to multiple supervisors. They tell us they have it marked as urgent and someone will call us back in a few hours with an update and then crickets. I can't imagine how bad they are if it is not marked as "urgent" and this is the way they treat urgent issues. We have only lived her for 6 weeks and 2 of t... read more
Business response:
Hello *******, we are very sorry to hear of your displeasure. We acknowledge receipt of your concerns and confirm that a maintenance manager has been in contact with you to further discuss. We look forward to assisting you. Sincerely, Pathlight Management
Every request takes multiple phone calls and emails to be answered. We have been requesting documents for early termination of our lease for Almost 2 weeks now and keep getting either no response or told they will return our call within 48 hours - which they don't. I'm assuming this is a delay tactic to extend our termination our further to make more money on top of the ridiculous amount of rent and fees we will already owe. There are so many other issues like a radon test we have been trying to get done on the property but ... read more
Business response:
Hello *********, we apologize for your displeasure and any delay in response to your inquiries. An operations specialist from the Move Out team will contact you to discuss your inquirues and assist with next steps. Sincerely, Pathlight Management
I got a house that I wanted to rent. I got in touch with the agent & told him I was looking to move in with two other clients whom I was taking care of. He said it would be ok as long as I lived at the property, they would be considered my long-term guests & that was allowed. I paid $2,790 deposit & signed the lease. As we had agreed, I then asked the agent to contact the city where the house was located at since this was a requirement before move in. The agent stopped answering my calls or emails AFTER the deposit was made ... read more
Business response:
Hello ******* we acknowledge receipt of your concerns and confirm we have been in direct contact to discuss these items with you in greater detail. The claims made within your review are not accurate. Please feel free to reach out to us directly with any additional questions. Sincerely, Pathlight Management
You will never get in contact with anybody at this company especially AFTER you sign the lease. They have local agents who will tell you anything to move into their house then after you sign the lease you will never get straight answers. They say one thing but write another on contracts. Stay away from renting from this company. You have been warned. I wish I read these comments before I moved in.
Business response:
Hello *****, we are truly sorry to hear of the experience you described in your review. We are unable to locate your property address given the information provided in your review. Please reach out to us at marketing@pathlightmgt.com so we may further assist you. We hope to hear from you. Sincerely, Pathlight Management
Unfortunately, I can not put ZERO stars, because that is more than what this company deserves. They do NOT understand communication, they do not get back to their tenants, not phone calls, e-mails, or messages on their tenant portal. They assess maintenance fees for things their vendors do not fix, in fact, we as the tenants fixed the issue that was misdiagnosed by the vendor, yet they are still charging us a maintenance fee. THEN after several attempts to speak with someone regarding this fee and being told not to pay it un... read more
Business response:
Hello *****, we are very sorry to hear of your recent experience. We acknowledge receipt of your concern and confirm that a maintenance manager is currently working with you to resolve your concerns with the maintenance charge back. We look forward to assisting you. Sincerely, Pathlight Management
Hands down the worst experience I've ever had. I need my money back, no response to e-mails, maintenance requests get marked completed without anyone showing up.. These people are essentially a scam.. I regret not checking their history and coming here sooner to see all of the terrible reviews. It's very clear they hired a marketing company to help with Reputation Management, they have standard responses to every review, which is BBB or Google would like.. However, to maintain at least a three-star review, they have bots lea... read more
Business response:
Hello ***, we are very sorry to hear of your displeasure. We acknowledge that you have been in direct contact with a manager regarding wanting to vacate the property and we will continue to work with you directly with that matter. Contrary to your comments, we manage our online reputation and respond to every online review or complaint. We take our reputation and any complaints we receive very seriously and work with our residents toward an acceptable resolution when an issue arises. Also, we do have field specialists in som... read more
This is absolutely the hardest company to get in touch with, get any kind of response or any of our questions answered. My husband and I moved into our home in April. The home itself is beautiful, the area is amazing and this is literally our dream home. However when we moved in the home was not cleaned. I had to come in and clean it myself and removed a bunch of spider webs. Before even moving in in trying to get the utilities set up in our name, we were told by the utility company that Pathlight would need to get in touch ... read more
Business response:
Hello *****, we are truly sorry to hear of your displeasure regarding the customer service you have received since your recent move in. A team member from the quality assurance team will be in contact with you to further discuss your concerns, the utility charges, and provide a resolution. We look forward to assisting you and imploring your experience. Sincerely, Pathlight Management
BEWARE.................., this company is Horrible at everything they do. They dont follow up with emails, calls or even texts. Their systems are antiquated and don't work ( or the people behind them are probably the problem, they are lazy, rude and lie through their teeth and hide behind HPOA's curtain ) and if they can, they will try and charge you for anything they can, DO NOT PAY YOU HAVE RIGHTS. Their partner, #Homepartnersofamerica Partners of America, completely the opposite AND SEEM TO CARE.
Business response:
Hello ******, we are truly sorry to hear of your displeasure. We are here to help and support our residents and would like to make things right with you. Please reach out to us at marketing@pathlightmgt.com so we may assist you directly. We hope to hear from you! Sincerely, Pathlight Management
This has been the worst experience of my life! I absolutely hate this third party company. We signed an agreement with Home Partners and I was so excited with everything until we moved into the home. We were advised to reach out to Pathlight, since they are labeled the property management team. We moved in September 2018. Three weeks after moving in, we had a bad storm that came through the area. The garage area flooded with 3 to 4 inches of water, it rained for days. Now remind you, we pay $3000 a month for this property an... read more
Frequently asked questions about Plano, Texas
How is Plano, Texas rated?
Plano, Texas has a 2.4 star rating with 3,432 reviews.
When is Plano, Texas open?
Plano, Texas is open now. It will close at 6:00 p.m.