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Plano, Texas
- Property Management
- Plano, TX
About this business
Location details
6500 International Pkwy, Suite 1100, Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company is a complete fraud. Please stay away. They don't comply with regulations. They have sent me a lease 4 months early and then said if I choose not resign with them that I would have to pay an increase of 400 dollars extra. Thats is more than 15 percent. They don't even the complete task in the house such preventive maintenance once a family moves out. They expect you to pay for dirty 15 year old carpets and filters. Please look at my review on yelp and photos of evidence.
Business response:
Hello *****, after reading your review it sounds as if there may be some confusion regarding your renewal. Please reach out to us at marketing@pathlightmgt.com so we can clarify and answer any questions you may have. We hope to hear from you. Sincerely, Pathlight Management
If I could give zero I would give negative 5 stars. Absolutely the worst company I've ever seen. The way they do business is different. They over charge for the property. I've never known somewhere you pay almost 2000 a month and are responsible for your own maintenance. Then their portal sucks A**. Water, sewer, trash, 400 a month in their name. Sure it is. The house was fealthy when we moved in. Walls dirty and scuffed. The paint they had here was old, rancid, and exterior used on the inside. None of the blinds were workin... read more
Business response:
Hello ******** we are sorry to hear of your displeasure regarding the items mentioned in your review. We acknowledge that the monthly rent price was pre-determined and agreed to prior to you signing the lease. Per the lease agreement, water, sewer, and trash are owner-held utilities and those charges are applied to your ledger for you to pay along with rent. You may request the utility bills from our 3rd party maintenance provider Conservice anytime so you can review. You will find that the utility charges on your ledger mat... read more
This has been a very interesting process for my family and I. We just wanted to move our move in date up a little bit to get more time to clean the house and get our things in. We have tried to contact Pathlight several times and spoke with really nice people, but every time we are turned away due to the "schedule" they have to get the house clean. With the growing concern for COVID-19, we wanted to avoid contractors coming in and out the house and we offered to bypass this step in the process, pay the additional prorated am... read more
Business response:
Hello ******, we are sorry to hear of your concern! We will make every effort to get you into the home as soon as possible. The South team, who manages your new property, will contact you to further discuss your move in date in greater detail. We look forward to working with you! Sincerely, Pathlight Management
These people suck they send the cheapest labor out to fix stuff the are a rip off
Business response:
Hello ******, we are sorry to hear of your displeasure. We will contact you directly to further discuss your concerns. Regards, Pathlight Management
I've been very disappointed in Pathlight since renting property. We were delayed in moving in because of their mistake, we have charges appearing on our statements that we're not getting clear explanations. They have other agencies they have contracted with that we have to pay a fee to handle Pathlights responsibilites, but Pathlights will disperse your rental payments as they see fit. Which will make you have a late payment fee even after you've requested a explanation of extra charges.
Business response:
Hello *****, we apologize for any displeasure you have experienced. We acknowledge that we have contacted you directly to provide assistance and clarification on your concerns. We look forward to assisting you. Sincerely, Pathlight Management
I've had the worst experience dealing with them via email. They've sent me two emails with important information (wiring instructions and utility set up information) WITHOUT THE ATTACHMENTS now. Since I didnt have the proper utility information for setup, I was charged almost 60 bucks in "vacant" charges for my gas bill. I refuse to pay it as I didnt receive the proper follow up from an actual human being until a week after our move in date. I love the house but hate working with the rental company.
Business response:
Hi ******, we are very sorry to hear of your displeasure. We will reach out to you directly to assist with your concerns and look forward to turning your experience around! Sincerely, Pathlight Management
Pathlight are criminals and over charge on HOA fees to make more money.
Business response:
Hello ****, please reach out to us so we can provide clarification. It does sound like there may be some confusion around an HOA fee and we would like the opportunity to discuss this with you. We can be reached at marketing@pathlightmgt.com. Sincerely, Pathlight Management
Pathlight has been the worst company I have ever had to work with. They do not return voicemails or emails. You can NEVER get ahold of anyone. They bill incorrectly. They do not care about getting anything done in a timely fashion. Maintenance requests are on the back burner. You're better off fixing things on your own. I've been dealing with an incorrect bill for 6 months now. I've been charged late fees and legal fees because I refuse to pay for something that is not my responsibility. I've never even been contacted by a l... read more
Business response:
Hello *********, we are very sorry to hear of your displeasure. We acknowledge that we are working to assist you with the billing discrepancy and welcome you to contact us should you have any questions or concerns in the meantime - we are here to help. Sincerely, Pathlight Management
Pathlight needs to get thier business model straight. It feels to me like they are in the business of making money on late fees that they are at least partly responsible for tenants accruing. My wife and I moved into our property Aug. 31, 2019. In the first month we were here, when the water bill showed up and was over $300, we immediately called them and requested that someone come out and do a leak detection on the property. That request was made on the 26th of September. On the resident portal, I kept getting notificatio... read more
Business response:
Hello ******, we are sorry to hear of your displeasure. We acknowledge that we have been in direct contact with you to discuss your concerns and explain the charges on your account. Please feel free to reach out to us with any further questions or concerns - we are here to help. Regards, Pathlight Management
Frequently asked questions about Plano, Texas
How is Plano, Texas rated?
Plano, Texas has a 2.4 star rating with 3,432 reviews.
When is Plano, Texas open?
Plano, Texas is open now. It will close at 6:00 p.m.