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Plano, Texas
- Property Management
- Plano, TX
About this business
Location details
6500 International Pkwy, Suite 1100, Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I'm trying to figure out some specifics to paying rent and getting things repaired and I can't get a straight answer from anyone. I'm waiting on repairs to be done and they're telling me that they won't be done because the house it rented "as is" when it is a safety issue. I'm also trying to get information on submitting a partial rent payment. This is the worst company ever. If you can avoid using them at all costs do so. Also if I could give 0 stars for a review I would. This company in not customer friendly.
Business response:
Hello *****, we have contacted you directly to discuss your concerns. We look forward to improving your experience. Sincerely, Pathlight Management
Nonexistent customer service. I've received an email about my upcoming lease renewal. Says if I have any questions to reach out to Kevin ******* I've called and sent several emails. Haynes has been ducking my calls and will not respond to my emails. This is the type of service you will receive-they will get you to sign a lease-then they will just ghost Don't Sign A Lease With Them. I'm stuck with the lease-have to move away in a couple of months for a new position with work-pathlight won't work with me for a short term lease... read more
Business response:
Hello *****, we are very sorry to hear of your displeasure and experience thus far. We can assure you that your calls are not being ignored. We have asked a member of the West team to call you and discuss any questions or concerns you may have. Sincerely, Pathlight Management
Our experience with Pathlight has been mediocre at best. We rarely get a phone call or email response when we have a need, but when they need something from you, they hound you with emails and calls. The latest frustrating event occurred when we received verbal and written confirmation to extend a utility payment to the 10th of this month, after previously receiving 5-day notice for not paying this $140 utility on time. Maria ****** even told me she was surprised they even assessed the 5-day notice with the amount owed being... read more
Business response:
Hi ******** we are very sorry to hear of your displeasure. The Midwest team confirmed they spoke with you after this review was posted. Please feel free to contact them with any future questions or concerns - we are happy to help. The Midwest team can be reached at midwest@pathlightmgt.com, (877) 505-1986, or through the resident portal. Sincerely, Pathlight Management
I moved into a pathlight property at the end of June 2019. I was told the carpets would be shampooed and we paid to have the place repainted before moving in. The painters did such a bad job, I have paint splatters all over carpet, counters, windows, door frames, and on any fixture that was actually installed on walls and carpets were not shampooed. The carpets had a number of stains on all levels. I put all of this on my move in condition form and was lead to believe someone from the company would be out within 24 hours to ... read more
Business response:
Hello ******, we are very sorry to hear of your displeasure. Please reach out to us at marketing@pathlightmgt.com so we may assist you directly. Sincerely, Pathlight Management
What a horrible experience! The carpet were supposed to be cleaned before I moved into the property. When I received my code to move in, the carpets with filthy and disgusting. They are full of stains and black ground in dust around the edges. I contacted Pathlight to let them know. They sent over the area field support specialist to see the condition of the home. He agreed that the carpet was filthy and needed to be cleaned. He was supposed to log all the items to be fixed and submit the photos he took of the carpeting. Whe... read more
Business response:
Hello ***** we are sorry to hear of your displeasure. We acknowledge receipt of your concerns and will have the maintenance team contact you to provide assistance. Please also feel free to contact the Midwest team, who manages your property, at midwest@pathlightmgt.com or (877) 505-1986. Sincerely, Pathlight Management
I have had issues from the beginning not being able to move in even after paying a huge deposit. This was because they didn't know who our gas company was so the house was freezing. They have added charges without notice or showing itemized lists. Trying to get a hold of someone is impossible. They answer two weeks later. When asking them questions they don't answer what was asked. Customer service is not at the top of their list.
Business response:
Hi *****, we are sorry to hear of your displeasure. The gas utility is the responsibility of a new resident to transfer into their name prior to move in. When a charge is added to the account, an email is sent which itemizes each charge added. We will reach out to you directly to further discuss these items and ensure all of your questions are answered. Sincerely, Pathlight Management
The worst business I have ever dealt with. They assign you a specialist team, who does not call or respond to any emails. They sent a wrong access code the day before we were supposed to have access to our home and finally sent a new one at 2pm on the day we were supposed to move in. You cannot contact them directly via phone and have to leave voicemails. The specialist's teams have provided false information and charged a $12 insurance fee because they were not listed on my personal renter's insurance policy. I updated the ... read more
Business response:
Hello ****, we are very sorry to hear of your initial experience with the team who manages your property. We have asked them to reach out to you to discuss your experience, acknowledge documents you have provided, and assist with any additional outstanding items. We look forward to working together and improving your experience. Sincerely, Pathlight Management
I typically do not do this, however, I am so upset with this company. Talk about hidden trauma in a house...we dealt with one of the contractor's employees stealing 55in tv and entertainment system, to trash under the home which is still there, to electrical issues, to plumbing issues, and extreme hidden mold/spores...How did they pass inspection, beats me? Pathlighteast is the worst ever, I have never encountered such poor customer service ever from a company. I have had several issues arise out of the poor air quality, I a... read more
Business response:
Hello ********, we are truly sorry to hear of your experience thus far. We have contacted you directly to provide assistance with your concerns and any outstanding items. We look forward to connecting with you. Sincerely, Pathlight Management
Unfortunately I cannot give ZERO stars. HORRIBLE! For the entire 7 months we have been in our "home" it has been one issue after another. Broken appliances/stove (that supposedly were inspected prior to move in). HORRIBLE paint job and holes that were filled not painted with same colors. In addition to broken appliances and missing fixtures from home, we have now major septic floods putting our children's health at danger due to sewage being in our home and garage. Pathlight has poor communication and is very slow to respond... read more
Business response:
Hello ********, we are sorry to hear of your displeasure and acknowledge that we are in direct contact with you to provide a resolution. Sincerely, Pathlight Management
Frequently asked questions about Plano, Texas
How is Plano, Texas rated?
Plano, Texas has a 2.4 star rating with 3,432 reviews.
When is Plano, Texas open?
Plano, Texas is open now. It will close at 6:00 p.m.