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Plano, Texas
- Property Management
- Plano, TX
About this business
Location details
6500 International Pkwy, Suite 1100, Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Extremely disappointed with Pathlight today. We have been renting a home through them since July of 2017 at a rate of more than $2500/month. We are currently in need of terminating our third lease six months early. The only way they will allow us to terminate early is by paying them two month's of rent!! That is a crazy amount of money, especially since we have paid them over $72,000 to date!! We will never use this program again and will never recommend it to anyone! They are not willing to work with us and would not escala... read more
Business response:
Hello *****, we are sorry to hear of your displeasure. Please feel free to reach out to us at marketing@pathlightmgt.com to further discuss the terms of your lease agreement and early termination. Regards, Pathlight Management
The worst communication ever!!! Impossible to get someone on the phone. We were suppose to be moving in today 11/24. No one has given us any information on how to get the keys or get into the house. We emailed someone during the week and told them we were on a cruise and wouldn't be home until 11/23. Which is a Saturday and we were moving in the next day on Sunday. No one ever mentioned they aren't open either one of those days. So now my only day off Sunday the day we were suppose to move in, we can't
Business response:
Hello ********, we are sorry to hear of the confusion and acknowledge that we are in direct contact with you to provide assistance with this matter. Sincerely, Pathlight Management
If I could give Pathlight East, 0 stars I would. They are the worst company to deal with and rent from. I can't wait till my lease is up in April. The house we rented has so many problems from not properly sealed windows to piping that is NOT UP TO CODE and boilers that haven't been serviced 5-8 YEARS. They allow their tenants to live in unsafe homes and break safety protocols per the state of PA. I wish they would shut down because they are a terrible company. The amount of lawsuits and issues they have with customers due t... read more
Business response:
Hello ********, we acknowledge that we have been in contact with you to discuss the outstanding maintenance issues. Please do not hesitate to reach out to us at marketing@pathlightmgt.com if you would like to further discuss your concerns. Sincerely, Pathlight Management
I moved into a home that had exceptional hidden issues. Stairs rotting, car pad slipping and all of these addressed one month after move in early 2018. After several attempts, the car pad was repaired so my car didn't fall a story into my bedroom. Once a month I requested the stairs to be repaired. 3 service companies were called none repaired the stairs and Pathlight either ignored the quotes of repair or simply swept the quotes under the rug. In August 2019, what was bound to happen due to rotten wood, the stair gave way a... read more
This is by far the worst company that my husband and I have ever dealt with. We have never experienced such an unresponsive and disinterested property management company. We started renting with PPM in September 2017, after we sold our home. Our intent was to stay for one year, but we are still currently renting from PPM. It wasn't until the last couple months where we have seen PPM "true colors". My husband lost his job and we have had a difficult time the last couple months making our rent on time, but we have managed to m... read more
Business response:
Hello *********, we are very sorry to hear of the difficulty you experienced in getting in contact with your team for assistance. We have asked the West team to contact you directly to go over your questions and concerns. We look forward to assisting you. Sincerely, Pathlight Management
I wouldn't even give them one star if I had the choice. I am a new renter. I can not get them to call me or email me back to answer questions about paying rent, providing renters insurance, how do I enter the house, etc. I've been trying for two weeks now. I've tried numerous numbers and numerous email addresses. I have been told NOTHING and did not get confirmation when they received my deposit. I emailed and faxed a copy of my renters insurance and can't get anyone to let me know whether they received it or not. If someone... read more
Business response:
Hello ****** we appreciate you expressing your concerns and bringing this matter to our attention. A resident specialist spoke with you on 11/8 but we are sorry to hear you have not been able to get in contact with your team since that time. We have asked them to contact you ASAP. Please also feel free to contact us directly at marketing@pathlightmgt.com for additional support. Sincerely, Pathlight Management
My furnace has been broken for almost a week. I immediately submitted a maintenance request through Pathlight's Repair Portal, but it took two days (and no less than 8 phone calls to Pathlight's repair line) before they referred me to a repair company. However, even though my service request was deemed an emergency, the repair company was, shockingly, not authorized to repair my furnace. Instead, the repair company was required to submit a work proposal, which Pathlight rejected. This happened on Thursday. As the repair line... read more
Business response:
Hello ********, we care deeply about the health and safety of our residents and appreciate you expressing your concerns. We reviewed the work orders relating to the furnace to ensure we are actively addressing the issue and found that when the first work order was reported the unit was still heating the home. At the recommendation of our vendor we dispatched onsite, we replaced the blower motor. You then informed the maintenance division that the repair did not resolve the issue and a vendor was sent back onsite the same day... read more
We had a backup in the main sewer in the basement it has now been 72 hours with waste water sitting in carpet and we are unable to use any type of water in this house and they seem to not care keep coming up with excuses and saying they have someone on the way. Well we have a 1 year old child in the house and this is completely unacceptable. Today's date is 11/7/19 3:00 pm and still have yet to have any calls returned or service requests repaired. I will be contacting a lawyer if this does not get resolved in the next 24 hou... read more
Business response:
Hello ******, we are in receipt of your review and confirm we are actively working to address this issue. Please do not hesitate to reach out to the 24/7 maintenance division at (844) 295-8628. Sincerely, Pathlight Management
Living in a Pathlight Property Management home has been nothing short of a nightmare. Getting a response for repairs to be done in this poorly built house has been a full time job in its own. The largest concern is the evasiveness and lack of response from the Midwest Resident Support Team (We are in Illinois). My wife and I continue to leave messages that go without response. We are in the process of leaving the State due to a change in employment and are unable to get any time of response as to what to do. This is negligen... read more
Business response:
Hello *****, we are are sorry to hear of the difficulty you've experienced in getting in contact with your team through phone, email, and portal comment. We've asked the Midwest team to contact you today to go over your move out questions and concerns. We look forward to assisting you. Sincerely, Pathlight Management
Frequently asked questions about Plano, Texas
How is Plano, Texas rated?
Plano, Texas has a 2.4 star rating with 3,432 reviews.
When is Plano, Texas open?
Plano, Texas is open now. It will close at 6:00 p.m.