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Plano, Texas
- Property Management
- Plano, TX
About this business
Location details
6500 International Pkwy, Suite 1100, Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We (Quality Septic) were called out for an emergency with a sewer problem on one of their managed properties in Fate, TX on 9-30-19. Since it was an emergency they wanted us to go right away since the state (TCEQ) was involved. At this time we still have not been paid for the service and it has been next to impossible to talk with anyone who can help us. Since it was an emergency there was not a work order and now the catch 22 is that they can not pay without a work order. BEWARE OTHER VENDORS OF THIS COMPANY.
Business response:
Hello ******, we have processed and paid the invoice you provided. We apologize for any delay. Sincerely, Pathlight Management
HORRID CO. STEALS YOUR DEPOSIT. Impossible to talk with anyone there and when you go there you are treated like scum. I HATE YOU AND YOU ARE THIEVES STEALING 2400 of my money and the place was spotless when I left.
Business response:
Hello ****** we are sorry to hear of your displeasure. Please reach out to our dispute department at issue@pathlightmgt.com so that we may go over the charges together in further detail. We hope to hear from you. Sincerely, Pathlight Management
PLEASE DO NOT RENT FROM THIS COMPANY!!! "AS IS" CLAUSE SHOULD BE ILLEGAL!! If I could have given negative stars, I would have. Pathlight Management preys on people with their "as is" clause. I moved in during May of 2019 and have had NOTHING but negative experience with the company so this review is going to be a long one. We moved in to the house and this was the email that I sent them about the condition of the house when we moved in. I wanted to speak with someone over the condition of the house upon move in. I spoke wit... read more
Business response:
Hi ******, please reach out to us at marketing@pathlightmgt.com so we may assist you directly. Sincerely, Pathlight Management
Good luck getting repairs. Pathlight gets a negative review in all areas. Our basement flooded 2 months ago. Took them 1 week to even respond! Water everywhere. Mold. Terrible. Now our basement sits, torn apart, no response from them and no one fixing it. We are reaching out to our legal team now to take action. Worst experience ever. I only wonder how they can continue to treat families like this? How is this legal?
Business response:
Hi ******, we are sorry to hear of your displeasure. Please reach out to us at marketing@pathlightmgt.com so we may assist you. Sincerely, Pathlight Management
This company is a scam and very unprofessional. Moved in 10/01/19 Health Department there on 10/02/19 for a nuisance investigation. The water is running rust colored very bad egg smell in the home that has gotten worse since the first complaint filed on 10/04/19. Have put in work order after work order, only for the company to close them without invoice, meaning a plumber was never called to the home, or invoice rejected because the company don't agree to what the plumber is saying needs to be done. Even one was just denied ... read more
Business response:
Hello Tawana, we acknowledge that we are actively working to address this work order. A vendor has been onsite to evaluate the issue and provided a quote to repair with another vendor scheduled to be onsite shortly. Please feel free to contact our 24/7 maintenance division for updates at (XXX) XXX-XXXX. We look forward to resolving these issues in a timely manner. Sincerely, Pathlight Management
Pathlight, who is partnered with Home partners, continue not doing a good business with a tenant. It is a bad investment. Please do not purchase or rent homes from the company Home Partners and/or Pathlight. I have constant emailing and leaving messages for couple of weeks. They avoid me big time because they knew I was right and maybe a pest. They make a couple of errors. They closed all my case and thinking I want to move out which I never claimed to be. Eventually they closed all my ultlties and I constantly asking why wi... read more
Business response:
Ms ******* you had provided your notice to vacate and never retracted therefore we were under the impression you were vacating the home. Upon finding out your intent was to remain in the home, we were able to retract your notice and resolved your concerns at that time. Please reach out to us with any additional concerns so we can assist you directly at marketing@pathlightmgt.com. Sincerely, Pathlight Management
One star is entirely to much for this management company! They are very very very UNPROFESSIONAL!. They are a total joke! We moved into a gorgeous home just to get injured on our first day of move in! Our backyard was not properly cut and we had to come out of pocket $1592 to properly cut the grass. 1592 plus 2360 is 3952 we had to pay for our first month in being in our new home. COMPLETELY disgusting! We have so many open service request and no one has followed up with any of them. RUN RUN RUNNNNNNNNN!!!! I'm praying Home ... read more
Business response:
********** you chose to have $1,500 worth of work done at the property at your own expense before disusing this with us first. We acknowledge that we have been in contact with you to discuss this matter directly. Please reach out to the South team for more information at south@pathlightmgt.com or (877) 505-2187.
NEVER RETURN CALLS OR PORTAL MESSAGES. When they finally do respond to a portal message, nothing is ever done to fix the issue. WORST CUSTOMER SERVICE EVER!!
Business response:
Hello, please reach out to us at marketing@pathlightmgt.com so we can assist you directly. Sincerely, Pathlight Management
I have left a review regarding the rotted deck, overgrown yard, electrical problems, malfunctioning AC and the other problems of the house rented in Milton GA. Pathlight has been slow to repair and has consistently denied quotes from their vendors to fix properly. They do the absolute minimum and I would NEVER recommend this company to anyone. "marketing@ pathlightmgt.com leaves a comment on all these reviews inviting you to email them to fix the problems. It's a scam - I have emailed them 3 times since the original review a... read more
Business response:
Hello *******, we acknowledge receipt of your issues and confirm that the South team specialists have been in contact with you to provide a resolution to these items. We appreciate you providing feedback and look forward to moving forward in a positive manner. Sincerely, Pathlight Management
Frequently asked questions about Plano, Texas
How is Plano, Texas rated?
Plano, Texas has a 2.4 star rating with 3,432 reviews.
When is Plano, Texas open?
Plano, Texas is open now. It will close at 6:00 p.m.