Plano, Texas

Jacqueline W 

on BBB

6 years ago

I have been in my home for less than 2 months and have yet to speak with anyone from the management company. It took me half the day to gain access to the home on the day of move in because the code they gave me to retrieve my keys did not work. There were items that we noted on our move in inspection sheet that were never addressed. I did not receive any move in paperwork other than a copy of the lease. It took me 3 days to find my mailbox. This has definitely not been a good experience with the management company. 

Onyebuchi M 

on BBB

6 years ago

I have had the absolute worst experience with this Management team ever! My fiance and I have been calling this company since 9/15/19 about our first request. I would like to have someone call me immediately. 

Rebecca A 

on BBB

6 years ago

This is the worst management company I have ever dealt with. Moved to ATL from Fl. House had a completely rotten deck with holes. Closet doors on the floor, overgrown backyard, weeds 8ft high, lights not working, fridge with cracked inside shelves, water stains on floor, cracked and filthy stairs and driveway, AC required service, roaches in house, wasp nests by front door...the list continues. We bank with the same bank, a week after I sent them a wire, I had to show them that they received it plus additional information. I... read more

Elizabeth P 

on BBB

6 years ago

I rent the home on Jodywood Drive in Humble, Tx which flooded on Thursday morning September 19, 2019. I called to report this flood damage to the home at 9:58am to inform them that the flood waters were coming in the back door as well as the floor under the livingroom window, guest bathroom and I wasn't sure where else. At the time water had made its way through the living room, kitchen, living room, hallway and entry way. I was told that a work order was submitted and someone would be contacting me. On Friday one of Pathli... read more

Patrick M 

on BBB

6 years ago

This is the absolute worst customer service we have ever experienced. It started from the very first day of move in. They told us certain items would not be up in the home and that was not the case. We had to call and call and call to not even get it resolved. Then, our air conditioning wasn't working properly.....same thing. We had to call and have 3 different technicians come out and pathlight was incredibly hard to get ahold of. Now, our refrigerator has been broken for over two weeks and I am living in a cooler with a fa... read more

Misty E 

on BBB

6 years ago

I have never seen or dealt with a company who has this poor of customer service or who you absolutely can not ever get in touch with a person (whether by phone, email or portal). In August we went 15 days without hot water. This was due to no one wanting to authorize the new hot water heater that was deemed necessary by the plumber that Pathlight chose to send out. I kept calling the maintenance department daily (this is contracted out) and would be told they are waiting on approval from Pathlight. I finally was able to get ... read more

Scotty M 

on BBB

6 years ago

There is no Patlight at the end of this tunnel SCAM!!!! SCAM!!!! SCAM!!!! Their portal bull crap site wont allow you to log in on the DAY YOUR BILL IS DUE and then blame you for not paying on time. They wont wave the late fees which is their responsibility, due to the fact that it wont let you into the so called "EASY PORTAL". They don't have a manager you can talk too, we have left messages on a phone that NO ONE ever answers at all, any of the numbers they give you don't answer. They will call you back 15 days after the pa... read more

HEIDI R 

on BBB

6 years ago

Where to even start? We have been with Pathlight since May 2017 and the first 3/4 months were ok, but then we started to have problems. It started with little things here and there in the home and the management company was giving us the runaround about fixing them. So, seeing Pathlight didn't want to do there job after taking our money ever month and fix the small things we had to fix them before any damage was done to the property that they could try and blame us for. More money out of our pocket for a home that won't be o... read more

Debra D 

on BBB

6 years ago

RUN! Do not get in bed with this company. Anytime a LL needs 60 pages for a rental contract- which is nothing more than a detailed account of 7 ways from Sunday on how they plan to Screw you.