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Platinum Volkswagen - Parts & Service
- Car Dealers
- Hicksville, NY
About this business
Platinum Volkswagen The Premier Long Island Volkswagen Dealership Platinum Volkswagen is a top-rated VW dealership in Long Island, NY. Family-owned and operated, we have years of experience in the automotive world as well as years of experience paying undivided attention and giving transparent customer service. Our team is determined to make you satisfied every time you work with us! Our motto is if you’re not satisfied, we’re not satisfied, so we live by that philosophy. Whether you work with our sales, service, parts, or... read more
Location details
45 Nelson Ave, Hicksville, NY, 11801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Always a pleasure and good business dealing with the staff
Business response:
Greetings Shannon, Thank you so much for taking the time to leave us a positive review! We are thrilled to hear that you had a pleasant experience and that our staff provided you with excellent service. If you ever need any assistance in the future, please don't hesitate to reach out to us at (516) 681-1300. We are always here to help! Thank you again for your kind words and for choosing Platinum Volkswagen - Parts & Service. Best regards,
The service advisor was very friendly and professional . My service was done in a timely matter..
Business response:
Thank you for your positive feedback, Fernando! We're glad to hear that our service advisor provided you with friendly and professional assistance. We always strive to ensure that our customers receive timely and efficient service. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us at (516) 681-1300.
This service department is the best. Everyone is very courteous and helpful, the service is always on-time, and, in my most recent visit, the work was actually completed ahead of schedule.
Business response:
Thank you for your kind words, Morella! We're thrilled to hear that you had a great experience with our service department. Providing excellent customer service and timely repairs are our top priorities. We appreciate your feedback and look forward to serving you again in the future.
A pretty fast service for a new inspection sticker..
Business response:
Dear Martin G, Greetings! Thank you for taking the time to leave us a positive review of our services at Platinum Volkswagen - Parts & Service. We're thrilled to hear that your experience with our team was both efficient and fast for your new inspection sticker. At Platinum Volkswagen, we strive to provide exceptional services and ensure our customers receive the best possible experience. Your satisfaction means a lot to us, and we appreciate your feedback. If there's anything else we can assist you with in the future, pl... read more
It went well.
Business response:
Dear Erick D Angelo, Greetings! Thank you for taking the time to leave a review for Platinum Volkswagen - Parts & Service. We appreciate your feedback and are glad to hear that your experience went well. If there's anything specific you would like us to improve on, please feel free to reach out to us at (516) 681-1300. We value your input and strive to provide the highest quality service to our customers. Thank you once again for choosing Platinum Volkswagen - Parts & Service. We look forward to serving you in the future.... read more
I always receive excellent customer service and automotive service at this location. Nathan, who is one of the Service Consultants was courteous and professional during my service appointment today. All staff are knowledgeable and willing to assist and get the best price for the services needed.
Business response:
Hello Yoelina M, Thank you so much for taking the time to share your positive experience at Platinum Volkswagen - Parts & Service! We are delighted to hear that our team, especially Nathan, provided you with excellent customer service and automotive assistance during your recent visit. Your kind words regarding our knowledgeable staff's willingness to assist and obtain the best service price are greatly appreciated. We will continue to provide the same level of professionalism and courteousness to all our valued customers... read more
The service staff and mechanics at Platinum VW are the best in Long Island. Their turn around time is exceptional and their work is excellent. Steve always goes above and beyond to help out his customers. I bought my VW from a different dealership but I only use Platinum bc their service is head and shoulders above the rest.
Business response:
Dear Eric, Thank you so much for taking the time to share your wonderful feedback about your experience at Platinum Volkswagen - Parts & Service! We truly appreciate your kind words and are thrilled to hear that our team has provided you with exceptional service. We take pride in offering efficient and excellent service, and we're glad to know that this has made a positive impression on you. It's great to hear that Steve has gone above and beyond to assist you. We will be sure to share your kind words with him and the rest... read more
Pro - On time. Courteous staff. Con - I would like to be able to see into the garage to view my vehicle as it is worked on.
Business response:
Hello Scott Douglas, Thank you for your feedback and for choosing Platinum Volkswagen - Parts & Service. We appreciate your positive comments regarding our punctuality and courteous staff. We understand your desire to see your vehicle while it is being worked on, and we apologize if this was not possible during your visit. We value transparency and want to assure you that your feedback has been noted. We will consider your suggestion as we continuously strive to enhance our customer experience. If you have any further que... read more
Nathan is excellent at explaining everything and attentive
Business response:
Hello Antony, Thank you for your kind words and for taking the time to leave us a review. We appreciate your support and are thrilled to hear that Nathan provided you with excellent service. We pride ourselves on our attention to detail and ensuring our customers fully understand their vehicle's needs. If you ever have any further questions or require assistance, please don't hesitate to reach out to us at (516) 681-1300. We look forward to serving you again in the future. Best regards, Platinum Volkswagen - Parts & Serv... read more
Frequently asked questions about Platinum Volkswagen - Parts & Service
How is Platinum Volkswagen - Parts & Service rated?
Platinum Volkswagen - Parts & Service has a 4.9 star rating with 897 reviews.
When is Platinum Volkswagen - Parts & Service open?
Platinum Volkswagen - Parts & Service is open now. It will close at 6:00 p.m.