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Polaris PB4-60 Booster Pump
About this business
Check your product carefully The pump came in on time. Outside cartoning showed no damage, but the cover for the cylinoid was significantly damaged. I was able to use the old cover from my current pump. Aggravating because one expects to get undamaged product. New pump is working fine.
UGGGGHHHHH Product is defective and return window too short between receiving them having someone come and install it. My original Polaris lasted me 16 years this one nobody could get working for over a month so I had to order yet another one. I installed the new one myself. So far a few days working like a charm and motor purrs like a kitten. My problem is I am now stuck with a defective unit at the price point f $265.00. How do I get amazon to take this back and reimburse the cost of the first one
Business response:
Hello Amazon Customer, Thank you for your feedback. We are unable to process a refund on behalf of the online retailer, and we suggest reaching out to them regarding your experience. In the future, our warranty and technical support departments are here to help and can be reached at, (800) 822-7933. Thank you, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Does not last...only 14 months Lived in this house with pool for 30 years this month and other Polaris pumps lasted 8-10+years. This one only lasted 14 months.
Business response:
Hello Becky, Thank you for your feedback. Product quality and customer satisfaction are top priorities here at Zodiac, and we'd like to help. We'd like to learn more about your pool set-up, and the issues you have experienced with your booster pump. Please email your contact information to feedback@zodia.com, and a technical support representative will contact you. Best Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Pump failed in 2 years Will get a Dolphin 🐬 pool cleaner next time. Much less problems than our Polaris. Pump purchased in May 2016 has failed?
Business response:
Hello Judge Gary, Thank you for your feedback. We'd like to learn more about the issue you have experienced with your booster pump. We'd also like to learn more about the specific cleaner you have experienced issues with. Please email your contact information to feedback@zodiac.com. Best Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
PB4-60 came. I installed. Never ran only hummed ... PB4-60 came. I installed. Never ran only hummed. Was not the capacitor. I tried 3. the supplier screwed around until 30 days was up looking into it. They would not take it back. Tossed in trash. Got a Hayward Booster pump it started right up. you can barely hear it run.
Business response:
Hello David, Thank you for your feedback. We apologize for your experience with our booster pump, and we'd like to help. Customer satisfaction and product quality are top priorities here at Zodiac, and we'd like to assist with the warranty of your product. Please reach out to our warranty support department at (800) 822-7933. Thank you, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Problems I had the original pump that came with our house (same brand that worked at least 12 years) replaced in 2016 by a local pool company (>$500). It went out 5 days after the warranty expired in 2017. The pool company said that the work would not be covered under warranty and that I would have to pay full price for repair or replacement. So to save money I decided to purchase this from Amazon and install it myself. I did this successfully and the pump worked for 4 months until I closed my pool last year. This year when ... read more
Business response:
Hello W Kendrick, Thank you for you feedback. We are sorry to hear that you experienced issues with your booster pump, and we'd like to help. Please email your contact information to feedback@zodiac.com. Thank you, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Rubbish product and/or seller!!! The pump blew up within the first 3 weeks. Though my understanding is that it will be replaced (hopefully), the warranty people said the pump itself must have been sitting in a warehouse a long time as the warranty period had expired.
Business response:
Hello Fozzyco, Thank you for your feedback. If your online retailer is unable to assist you with the warranty, please reach out to us at (800) 822-7933. We are here to help, and we'd like to ensure that you have a perfect pool experience! Thank you! Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
DIY Homeowners Beware I installed this motor/pump assembly in August 2017. It ran fine until just a few days ago. I called Zodiac and because I installed the motor myself, and I’m not a licensed electrician, my warranty is voided. Regardless that the motor ran for 10 months, I have no warranty. So, homeowners who DIY, buyer beware.
Business response:
Hello Amazon Customer, Thank you for your reply. We are sorry to hear that you experienced issues with your PB4-60. Customer satisfaction and product quality are top priorities here at Zodiac, and we'd like to confirm that you are correct; due to state or local requirements your booster pump does require installation by a licensed professional. You are able to view our warranty guidelines by accessing this link: https://www.polarispool.com/~/media/zodiac/global/downloads/h/h0399500.pdf. We would appreciate the opportunity to... read more
( Very disappointed. My previous Polaris pool pump lasted over 10 ... I bought this pump 3 years ago and the front bearing of the motor is screaming loud! I took the motor apart. There is no way to replace the front bearing with a puller so it's a throw away. :( Very disappointed. My previous Polaris pool pump lasted over 10 years!!!!
Business response:
Hello George, Thank you for your feedback. We are sorry to hear that you had issues with your booster pump, and we'd like to help! Customer satisfaction is a top priority here at Zodiac, and nothing less than a perfect pool experience will do. Please email your contact information to feedback@zodiac.com and a technical support representative will reach out to you. Thank you, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Frequently asked questions about Polaris PB4-60 Booster Pump
How is Polaris PB4-60 Booster Pump rated?
Polaris PB4-60 Booster Pump has a 4.3 star rating with 1,689 reviews.
When is Polaris PB4-60 Booster Pump open?
Polaris PB4-60 Booster Pump is closed now. It will open at 9:00 a.m.