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Polaris PB4-60 Booster Pump
About this business
Problems I had the original pump that came with our house (same brand that worked at least 12 years) replaced in 2016 by a local pool company (>$500). It went out 5 days after the warranty expired in 2017. The pool company said that the work would not be covered under warranty and that I would have to pay full price for repair or replacement. So to save money I decided to purchase this from Amazon and install it myself. I did this successfully and the pump worked for 4 months until I closed my pool last year. This year when ... read more
Business response:
Hello W Kendrick, Thank you for you feedback. We are sorry to hear that you experienced issues with your booster pump, and we'd like to help. Please email your contact information to feedback@zodiac.com. Thank you, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Rubbish product and/or seller!!! The pump blew up within the first 3 weeks. Though my understanding is that it will be replaced (hopefully), the warranty people said the pump itself must have been sitting in a warehouse a long time as the warranty period had expired.
Business response:
Hello Fozzyco, Thank you for your feedback. If your online retailer is unable to assist you with the warranty, please reach out to us at (800) 822-7933. We are here to help, and we'd like to ensure that you have a perfect pool experience! Thank you! Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
DIY Homeowners Beware I installed this motor/pump assembly in August 2017. It ran fine until just a few days ago. I called Zodiac and because I installed the motor myself, and I’m not a licensed electrician, my warranty is voided. Regardless that the motor ran for 10 months, I have no warranty. So, homeowners who DIY, buyer beware.
Business response:
Hello Amazon Customer, Thank you for your reply. We are sorry to hear that you experienced issues with your PB4-60. Customer satisfaction and product quality are top priorities here at Zodiac, and we'd like to confirm that you are correct; due to state or local requirements your booster pump does require installation by a licensed professional. You are able to view our warranty guidelines by accessing this link: https://www.polarispool.com/~/media/zodiac/global/downloads/h/h0399500.pdf. We would appreciate the opportunity to... read more
( Very disappointed. My previous Polaris pool pump lasted over 10 ... I bought this pump 3 years ago and the front bearing of the motor is screaming loud! I took the motor apart. There is no way to replace the front bearing with a puller so it's a throw away. :( Very disappointed. My previous Polaris pool pump lasted over 10 years!!!!
Business response:
Hello George, Thank you for your feedback. We are sorry to hear that you had issues with your booster pump, and we'd like to help! Customer satisfaction is a top priority here at Zodiac, and nothing less than a perfect pool experience will do. Please email your contact information to feedback@zodiac.com and a technical support representative will reach out to you. Thank you, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Buyer beware Pump didn’t work on arrival. Had broken endcap, This is a 32lb motor and Amazon used a single bit of paper to pack it. Replacement pump ran for a few seconds before quitting. No support from store or manufacturer. Didn’t return emails, messages or voice calls. Support phone line says to call during business hours - but call was at 2 pm. Warranty is voided if self-install. Finally got tech support on the phone just to tell me that warranty is voided because I don’t have an electrician license. Also could not help... read more
Business response:
Hello TwoP, Thank you for your feedback. We are sorry to hear about your product failure, your customer support, and your retail experience. Customer satisfaction and product quality are top priorities at zodiac, and we would like to speak to you regarding your experience. Please email your contact phone number to feedback@zodiac.com. Best Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Shaft turns freely and capacitor is good. Just hums every few minutes Bought this pump in January 2018 and it quit working 4 months later. Shaft turns freely and capacitor is good. Just hums every few minutes. Tried contacting Zodiac/Polaris support and it was 70 min wait. Submitted online for tech support. We'll see...
Business response:
Hi Mike, Sorry to hear about the product failure. Please email us at feedback@zodiac.com if you have any trouble getting through to our technical support department. We'd be happy to assist you. Just be sure to include your full name, phone number, and address in the email using term "Amazon" in the subject line. Thank you for your patience. Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
I had the new one installed and it worked fine but was much louder then the Polaris pump Bought this pump in the summer of 2016 after my Polaris pump stop working after 8 years. The first pump I received had a defect so I had to returnit with no problem. I had the new one installed and it worked fine but was much louder then the Polaris pump. It began to lose pressure in September of 2017 so I had it looked at by a pool maintenance technician. I was told that a bearing was beginning to fail. Upon opening my pool this year Ma... read more
Business response:
Hello LHH, Thank you for your feedback. We'd like to learn more about your pool setup, and we'd like to help! Please email your contact information to feedback@zodiac.com and mention this review. A technical support representative will reach out to you. Thank you, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Never last more than a year and a half Have been through 4 of these in six years, not one has lasted more than a year and a half. Stay away from these!
Business response:
Hello Cameron, Thank you for your review. Product quality and customer satisfaction are top priorities at Zodiac, and we'd like to learn more about the specific issues you have experienced. If you welcome our assistance please email your contact information to feedback@zodiac.com, and a technical support representative will reach out to you. Best Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
DO NOT buy pool equipment on Amazon After two months the pump was playing up. Amazon washed their hands of any responsibility and i had to call manufacturer direct. They directed me to a local pool company to come out and check. The local pool company charged me call out fee of 125 dollars and said they could not find anything wrong. DO NOT buy pool equipment in Amazon the savings are really not worth the hassle if something goes wrong.
Frequently asked questions about Polaris PB4-60 Booster Pump
How is Polaris PB4-60 Booster Pump rated?
Polaris PB4-60 Booster Pump has a 4.3 star rating with 1,676 reviews.
When is Polaris PB4-60 Booster Pump open?
Polaris PB4-60 Booster Pump is closed now. It will open tomorrow at 9:00 a.m.