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Polaris PB4-60 Booster Pump
About this business
It ran beautifully for to weeks and the motor burned out Bought this product and had it professionally installed. It ran beautifully for to weeks and the motor burned out. Had the motor replaced. It ran for four days and the impeller broke. Waiting for a new impeller to be installed. At this point the only thing that is original product I purchased is the housing.
Business response:
Dear Amazon Customer, We sincerely apologize for your upsetting experience. We deeply value our customers and would like to speak with you about this. If you would be willing to speak with me, please email your phone number to feedback@zodiac.com. Thank you, Briana Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Unacceptable service life! When it works it works well. The Polaris 380 is great. Sorry to say this is my third pump in 10 years. The motor failed both times. Hopefully I will have a better experience with #3.
DO NOT INVEST IN THIS PRODUCT IF YOU WANT IT TO LAST AND WORK CORRECTLY OVER THE ONE YR....you will be disappointed This booster pump never seem to work correctly to clean my pool with my polaris cleaner. The pump gave out just over the one yr warranity. Now need to buy another one. Will NOT be buying this brand again!
Business response:
Hello James, Thank you for your review. We are sorry that your booster pump did not meet your expectations, and we'd like to speak to you. Please reach out to your technical support department at feedback@zodiac.com. We look forward to hearing from you. Best Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Not a quality pump. Had the pump since September 2015. It is now March 2018 and it is dead. Died an ugly sparking death. Not pleased at all.
Business response:
Hello Amazon Customer, We are sorry to hear about your experience, and we'd like to help. We'd like to learn more about your booster pump, and your pool setup. Please email your contact information to feedback@zodiac.com, and technical support representative will reach out to you. Best Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Not great Lasted 14 months. I bought another one because I did not want to change out the plumbing and I knew how to wire.
Business response:
Hello B. Dailey, Thank you for your feedback. We stand behind everyone of our products, and we would like to learn more about your previous pump. Please email your contact information to feedback@zodiac.com, and a customer support specialist will reach out to you. All the Best, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
One Star Bearing seized after less than 5-weeks of 4-hour a day operation.
Business response:
Dear Amazon Customer, Thanks for sharing your experience with others. We recommend contacting the local pool professional who installed this product for assistance. To find a pool professional in your area visit: https://www.zodiac.com/en/united-states/find/dealer-locator We hope this information is helpful and that you are able to get your situation resolved. Best Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Two Stars worked fine till yesterday, it would not come on. it would only hum.
Business response:
Hi Amazon Customer, We're sorry you're having some trouble with the PB4-60. We recommend contacting a local pool professional to diagnose the problem. To find a pool professional in your area, you can use the dealer locator found here: https://www.zodiac.com/en/united-states/find/dealer-locator The product manual may also provide some additional insight: https://www.polarispool.com/en/products/booster-pumps/polaris-pb460 If you'd like to speak with a Polaris representative for basic troubleshooting assistance, please send us... read more
PB4-60 new out the box overheating after 8 hours of service. Replaced existing Polaris pump that lasted 8 years, this one lasted about 8 hours. Ran great initially, now overheating. As I have read a bunch of other reviews, over heating seems to be a common problem. Very disappointing. Now I have to de-install and return this one and install a new one. I heard Pentair doesn't have this problem, I think I will switch, although they are all made in China so it probably doesn't matter.
Business response:
Hi Sal, We're sorry to hear you're having issues with the PB4-60. The overheating issue can be caused by several things including the pump not getting enough water flow and air being trapped in the system. We'd like to speak with you to help diagnose the problem. Please contact us at feedback@zodiac.com and provide us with your phone number so we can assist you. Best Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Lasted less than a year! I purchased this May of 2016 & it only lasted 1 season. I went to use it this season & it is not working. Clanking sound when started and it looks like the whole thing has somehow been stripped. Just like the other comments on here would be great if it would of lasted more than a year!
Frequently asked questions about Polaris PB4-60 Booster Pump
How is Polaris PB4-60 Booster Pump rated?
Polaris PB4-60 Booster Pump has a 4.3 star rating with 1,676 reviews.
When is Polaris PB4-60 Booster Pump open?
Polaris PB4-60 Booster Pump is closed now. It will open tomorrow at 9:00 a.m.