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Polaris PB4-60 Booster Pump
About this business
Not great Lasted 14 months. I bought another one because I did not want to change out the plumbing and I knew how to wire.
Business response:
Hello B. Dailey, Thank you for your feedback. We stand behind everyone of our products, and we would like to learn more about your previous pump. Please email your contact information to feedback@zodiac.com, and a customer support specialist will reach out to you. All the Best, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
One Star Bearing seized after less than 5-weeks of 4-hour a day operation.
Business response:
Dear Amazon Customer, Thanks for sharing your experience with others. We recommend contacting the local pool professional who installed this product for assistance. To find a pool professional in your area visit: https://www.zodiac.com/en/united-states/find/dealer-locator We hope this information is helpful and that you are able to get your situation resolved. Best Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Two Stars worked fine till yesterday, it would not come on. it would only hum.
Business response:
Hi Amazon Customer, We're sorry you're having some trouble with the PB4-60. We recommend contacting a local pool professional to diagnose the problem. To find a pool professional in your area, you can use the dealer locator found here: https://www.zodiac.com/en/united-states/find/dealer-locator The product manual may also provide some additional insight: https://www.polarispool.com/en/products/booster-pumps/polaris-pb460 If you'd like to speak with a Polaris representative for basic troubleshooting assistance, please send us... read more
PB4-60 new out the box overheating after 8 hours of service. Replaced existing Polaris pump that lasted 8 years, this one lasted about 8 hours. Ran great initially, now overheating. As I have read a bunch of other reviews, over heating seems to be a common problem. Very disappointing. Now I have to de-install and return this one and install a new one. I heard Pentair doesn't have this problem, I think I will switch, although they are all made in China so it probably doesn't matter.
Business response:
Hi Sal, We're sorry to hear you're having issues with the PB4-60. The overheating issue can be caused by several things including the pump not getting enough water flow and air being trapped in the system. We'd like to speak with you to help diagnose the problem. Please contact us at feedback@zodiac.com and provide us with your phone number so we can assist you. Best Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Lasted less than a year! I purchased this May of 2016 & it only lasted 1 season. I went to use it this season & it is not working. Clanking sound when started and it looks like the whole thing has somehow been stripped. Just like the other comments on here would be great if it would of lasted more than a year!
6 months of operation Product worked for 6 months and seized up. Looking to find a way to redeem refund.
Business response:
Dear Snpr520, We're sorry to hear this product is not working properly for you. We'd like the opportunity to speak with you about it. Please contact us at feedback@zodiac.com including your contact information and one of our product support specialists will reach out to you. Best Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Arrived damaged. Motor pump arrived damaged with a coupler fitting that had broken off in the top output opening. It should have been shipped with this fitting un-installed. Was a real job to remove broken coupler pipe threads but after an hour of careful work I was able to do so. Now I can install to see if anything else was damaged during shipping.
Business response:
Dear Michael, We're sorry to hear the product was damaged during shipment. We'd like to speak with you about this. Please contact us at feedback@zodiac.com including your contact information so we may discuss this with you further. Best Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Installed myself and without issue. All the proper h/w ... Installed myself and without issue. All the proper h/w came with package and replaced an otherwise jet-plane for a dead pump. Hopefully I get as many years out of this one as I did the last.
Business response:
Zodiac Pool Systems says: Thanks for sharing your opinion of the PB4-60 booster pump, fritz. We're wishing you many years of service from this equipment as well! Best Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Warranty Beware Bought this as a booster for my Polaris. Installed myself. Easy install. Quit working after 5 months. Contacted Zodiac about the 1 year mfg warranty. Zodiac informed me this pump wasn't covered under the warranty since it was not installed by a "licensed" professional. I asked them what a licensed pool pump installer was actually. Anyway, beware if you install yourself. Zodiac will not honor their 1 year warranty. Wonder where you get licensed to install a pool pump.........
Business response:
Zodiac Pool Systems says: Dear Amazon Customer, We are very sorry to hear about your experience. This is our standard policy as it ensures the proper installation of our products and safety of our customers. However, we'd like to speak with you about this. Please email us at feedback@zodiac.com including your contact information and we will reach out to you to discuss this further. Best Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Frequently asked questions about Polaris PB4-60 Booster Pump
How is Polaris PB4-60 Booster Pump rated?
Polaris PB4-60 Booster Pump has a 4.3 star rating with 1,689 reviews.
When is Polaris PB4-60 Booster Pump open?
Polaris PB4-60 Booster Pump is open now. It will close at 6:00 p.m.