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Polaris PB4-60 Booster Pump
About this business
Buyer beware Pump didn’t work on arrival. Had broken endcap, This is a 32lb motor and Amazon used a single bit of paper to pack it. Replacement pump ran for a few seconds before quitting. No support from store or manufacturer. Didn’t return emails, messages or voice calls. Support phone line says to call during business hours - but call was at 2 pm. Warranty is voided if self-install. Finally got tech support on the phone just to tell me that warranty is voided because I don’t have an electrician license. Also could not help... read more
Business response:
Hello TwoP, Thank you for your feedback. We are sorry to hear about your product failure, your customer support, and your retail experience. Customer satisfaction and product quality are top priorities at zodiac, and we would like to speak to you regarding your experience. Please email your contact phone number to feedback@zodiac.com. Best Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Shaft turns freely and capacitor is good. Just hums every few minutes Bought this pump in January 2018 and it quit working 4 months later. Shaft turns freely and capacitor is good. Just hums every few minutes. Tried contacting Zodiac/Polaris support and it was 70 min wait. Submitted online for tech support. We'll see...
Business response:
Hi Mike, Sorry to hear about the product failure. Please email us at feedback@zodiac.com if you have any trouble getting through to our technical support department. We'd be happy to assist you. Just be sure to include your full name, phone number, and address in the email using term "Amazon" in the subject line. Thank you for your patience. Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
I had the new one installed and it worked fine but was much louder then the Polaris pump Bought this pump in the summer of 2016 after my Polaris pump stop working after 8 years. The first pump I received had a defect so I had to returnit with no problem. I had the new one installed and it worked fine but was much louder then the Polaris pump. It began to lose pressure in September of 2017 so I had it looked at by a pool maintenance technician. I was told that a bearing was beginning to fail. Upon opening my pool this year Ma... read more
Business response:
Hello LHH, Thank you for your feedback. We'd like to learn more about your pool setup, and we'd like to help! Please email your contact information to feedback@zodiac.com and mention this review. A technical support representative will reach out to you. Thank you, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Never last more than a year and a half Have been through 4 of these in six years, not one has lasted more than a year and a half. Stay away from these!
Business response:
Hello Cameron, Thank you for your review. Product quality and customer satisfaction are top priorities at Zodiac, and we'd like to learn more about the specific issues you have experienced. If you welcome our assistance please email your contact information to feedback@zodiac.com, and a technical support representative will reach out to you. Best Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
DO NOT buy pool equipment on Amazon After two months the pump was playing up. Amazon washed their hands of any responsibility and i had to call manufacturer direct. They directed me to a local pool company to come out and check. The local pool company charged me call out fee of 125 dollars and said they could not find anything wrong. DO NOT buy pool equipment in Amazon the savings are really not worth the hassle if something goes wrong.
It ran beautifully for to weeks and the motor burned out Bought this product and had it professionally installed. It ran beautifully for to weeks and the motor burned out. Had the motor replaced. It ran for four days and the impeller broke. Waiting for a new impeller to be installed. At this point the only thing that is original product I purchased is the housing.
Business response:
Dear Amazon Customer, We sincerely apologize for your upsetting experience. We deeply value our customers and would like to speak with you about this. If you would be willing to speak with me, please email your phone number to feedback@zodiac.com. Thank you, Briana Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Unacceptable service life! When it works it works well. The Polaris 380 is great. Sorry to say this is my third pump in 10 years. The motor failed both times. Hopefully I will have a better experience with #3.
DO NOT INVEST IN THIS PRODUCT IF YOU WANT IT TO LAST AND WORK CORRECTLY OVER THE ONE YR....you will be disappointed This booster pump never seem to work correctly to clean my pool with my polaris cleaner. The pump gave out just over the one yr warranity. Now need to buy another one. Will NOT be buying this brand again!
Business response:
Hello James, Thank you for your review. We are sorry that your booster pump did not meet your expectations, and we'd like to speak to you. Please reach out to your technical support department at feedback@zodiac.com. We look forward to hearing from you. Best Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Not a quality pump. Had the pump since September 2015. It is now March 2018 and it is dead. Died an ugly sparking death. Not pleased at all.
Business response:
Hello Amazon Customer, We are sorry to hear about your experience, and we'd like to help. We'd like to learn more about your booster pump, and your pool setup. Please email your contact information to feedback@zodiac.com, and technical support representative will reach out to you. Best Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Frequently asked questions about Polaris PB4-60 Booster Pump
How is Polaris PB4-60 Booster Pump rated?
Polaris PB4-60 Booster Pump has a 4.3 star rating with 1,689 reviews.
When is Polaris PB4-60 Booster Pump open?
Polaris PB4-60 Booster Pump is closed now. It will open at 9:00 a.m.