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Polaris PB4-60 Booster Pump
About this business
6 months of operation Product worked for 6 months and seized up. Looking to find a way to redeem refund.
Business response:
Dear Snpr520, We're sorry to hear this product is not working properly for you. We'd like the opportunity to speak with you about it. Please contact us at feedback@zodiac.com including your contact information and one of our product support specialists will reach out to you. Best Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Arrived damaged. Motor pump arrived damaged with a coupler fitting that had broken off in the top output opening. It should have been shipped with this fitting un-installed. Was a real job to remove broken coupler pipe threads but after an hour of careful work I was able to do so. Now I can install to see if anything else was damaged during shipping.
Business response:
Dear Michael, We're sorry to hear the product was damaged during shipment. We'd like to speak with you about this. Please contact us at feedback@zodiac.com including your contact information so we may discuss this with you further. Best Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Installed myself and without issue. All the proper h/w ... Installed myself and without issue. All the proper h/w came with package and replaced an otherwise jet-plane for a dead pump. Hopefully I get as many years out of this one as I did the last.
Business response:
Zodiac Pool Systems says: Thanks for sharing your opinion of the PB4-60 booster pump, fritz. We're wishing you many years of service from this equipment as well! Best Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Warranty Beware Bought this as a booster for my Polaris. Installed myself. Easy install. Quit working after 5 months. Contacted Zodiac about the 1 year mfg warranty. Zodiac informed me this pump wasn't covered under the warranty since it was not installed by a "licensed" professional. I asked them what a licensed pool pump installer was actually. Anyway, beware if you install yourself. Zodiac will not honor their 1 year warranty. Wonder where you get licensed to install a pool pump.........
Business response:
Zodiac Pool Systems says: Dear Amazon Customer, We are very sorry to hear about your experience. This is our standard policy as it ensures the proper installation of our products and safety of our customers. However, we'd like to speak with you about this. Please email us at feedback@zodiac.com including your contact information and we will reach out to you to discuss this further. Best Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Warranty Beware Bought this as a booster for my Polaris. Installed myself. Easy install. Quit working after 5 months. Contacted Zodiac about the 1 year mfg warranty. Zodiac informed me this pump wasn't covered under the warranty since it was not installed by a "licensed" professional. I asked them what a licensed pool pump installer was actually. Anyway, beware if you install yourself. Zodiac will not honor their 1 year warranty. Wonder where you get licensed to install a pool pump......... Well, I will admit that Zodiac cal... read more
Business response:
Zodiac Pool Systems says: Dear Amazon Customer, We are very sorry to hear about your experience. This is our standard policy as it ensures the proper installation of our products and safety of our customers. However, we'd like to speak with you about this. Please email us at feedback@zodiac.com including your contact information and we will reach out to you to discuss this further. Best Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
I have only had this product since August 11, ... I have only had this product since August 11, 2016. The product came with the threads messed up where the weather bushing attaches for the electrical wires. Luckily my neighbor had a set of drill taps to make the threads workable. Now I am outside of my return or replace window and the product makes a loud clanking noise. Very unsatisfied with product quality
Business response:
Zodiac Pool Systems says: Dear Btreut2, We're sorry to hear you are having some issues with this product. The PB4-60 is supported with a one-year manufacturer's warranty. Please contact us at feedback@zodiac.com including your contact information. We would be happy to assist you. All the Best, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
but I made do and it worked fine. If I had realized the outlet could not be repositioned by a swevil clamp, I would have purchased different pump, but I made do and it worked fine.
Business response:
Zodiac Pool Systems says: Thanks for your feedback, Joe! If you'd like to provide us with further details or images, we'd love to hear from you at feedback@zodiac.com. Best Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
intermittent running pump the pump I received was bad out of the box. It ran intermittently. I contacted the manufacturer and received a new one, which was good. I'm somewhat satisfied.
3 month life is unacceptable, look elsewhere Purchased June 7, 2016, installed June 19th. Pump failed on September 25, 2016. 3 month service life is unacceptable. Motor reads open leads with voltmeter. Please save yourself time, effort and money and purchase something of higher quality.
Frequently asked questions about Polaris PB4-60 Booster Pump
How is Polaris PB4-60 Booster Pump rated?
Polaris PB4-60 Booster Pump has a 4.3 star rating with 1,676 reviews.
When is Polaris PB4-60 Booster Pump open?
Polaris PB4-60 Booster Pump is closed now. It will open tomorrow at 9:00 a.m.