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Portico at del Lago Resort and Casino
- Restaurants
- Waterloo, NY
About this business
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | 4:30 p.m. to 9:00 p.m. | |
| Fri | 4:30 p.m. to 9:00 p.m. | |
| Sat | 4:30 p.m. to 10:00 p.m. | |
| Sun | 4:30 p.m. to 9:00 p.m. |
3rd time dining there went to order the king crab and again not available ridiculous when its on the menu it should be avaliable every single time they dont have it we ordered scallops they were horrible
Business response:
We’re so sorry that your visits have not met your expectations. We would appreciate the opportunity to make things right—please feel free to contact the venue directly at (315) 946-1780.
The scallops were excellent. I had the osso bucco and was disappointed. It was beef shank instead of veal-and a heavy gravy vs seasoned juices from the veal. It was our anniversary and were told we had complimentary desserts but turned out it was for only one and were charged for the other.
Business response:
So sorry we did not meet your expectations on your special occasion. If you would like to contact the restaurant directly at #315-946-1780, we would greatly appreciate the opportunity to speak with you more about your experience.
Wife and I each got a steak and potatoe side dish. My steak was ordered blue and came out closer to medium well. When I cut into it the waitress commented that it wasn’t how I ordered it and offered a new one. The replacement was cooked properly, however the steak itself was not a great cut of ribeye and definitely not worth $65. The potatoes were a la cart and tasted like microwave instant potatoes. No mention of making the poorly cooked steak right. Final bill was $200 for two people. It was a very disappointing restaurant... read more
Business response:
We apologize that your recent experience did not meet your expectations. If you would like to contact the restaurant directly at 315-946-1780, we would appreciate the opportunity to discuss this further and make it right.
The waitress was horrible and very rude... never brought the salt and pepper back like we asked for. We had to ask another waiter... Then she just reached over our food and grabbed the salt and pepper without saying excuse me to bring it to another table.. I was disappointed that they didn't have King Crab Legs which she should have mentioned that they were out... there was a party of 4 and I just end up getting soup.....She never even said what the special were if they had any... I don't think I will be returning back there... read more
Business response:
We truly regret that your visit did not meet your expectations. Please contact the restaurant directly at 315-946-1780 so we can work to make things right.
Timing between cocktail and salads were too short to enjoy drink.
Business response:
Thank you for sharing your experience with us—we’re always striving to improve. We look forward to welcoming you back again soon!
Stayed at the casino for our anniversary. The food was way too expensive for the quality plus sides were purchased separately. I got the grouper which was the catch of the day. It was under done with a lot of bones in the fish still and it was way to buttery with no seasoning on it. My wife got the meat ball which she enjoyed but again just way too over priced in our opinion for the quality of food. Cheesecake was lovely and the server did great.
Service is always good w Michelle. However a little disappointed on one of appetizers we got. The wagyu meatball was kinda dry and much smaller than usual. On top of that, chef’s specials dinner entrees groupers was flavorless and chewy w quite strong fishy smells in first bite. On the other special Saturday entree Osso Bucco was on point, delicious and flavorful.
Business response:
We're sorry to hear that your experience did not fully meet expectations. We hope you will give us another opportunity to serve you and provide the experience you deserve.
Food was cold Service was terrible Have been there before and everything was great Host or manager had an attitude She asked my friend if we wanted coffee or anything He said no We ordered the 50 meal that included dessert So she cancelled our dessert with our waitress It took over 30 minutes to get our dessert Waitress at least apologized for the long wait We did have to ask a supervisor to send our waitress over She did not come to our table for 30 minutes to check up on us That manager or host needs to be told she can’t t... read more
Over priced for quality of food. Food is average. Long wait for food and filet was over cooked. Server was fine.
Frequently asked questions about Portico at del Lago Resort and Casino
How is Portico at del Lago Resort and Casino rated?
Portico at del Lago Resort and Casino has a 4.2 star rating with 3,050 reviews.
When is Portico at del Lago Resort and Casino open?
Portico at del Lago Resort and Casino is closed now. It will open on Thursday at 4:30 p.m.