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Portico at del Lago Resort and Casino
- Restaurants
- Waterloo, NY
About this business
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | 4:30 p.m. to 9:00 p.m. | |
| Fri | 4:30 p.m. to 9:00 p.m. | |
| Sat | 4:30 p.m. to 10:00 p.m. | |
| Sun | 4:30 p.m. to 9:00 p.m. |
Service is always top notch at the Portico as well as ambiance. My meal was just OK. I had the chicken Calabrese. It was way overcooked to my liking and very difficult to cut. My boyfriend had the special which was lobster over spaghetti. Although it was very tasty, it was a small piece of lobster. Our meals weren’t as good is our previous visits. It’s very pricey so we save dining there for special occasions. 
Business response:
Karen, thank you for your feedback. We’re glad you enjoy our service and ambiance, but we’re sorry your meal didn’t meet expectations this time. Your comments about the chicken and lobster portion are appreciated and will be shared with our team. We value your support and hope to provide a better experience on your next visit.
We had the50/50. $50 for people over 50. Fixed menu, we had 6oz steak. Steak quality was good, but it was cold, mash potatoes tasted like from a box. 3 asparagus sticks. Too much salt/spice on steak. Cesar salad-way overdressed limp lettuce tooooo salty. Restaurant needs a re-do for the interior. Probably won’t be back.
In and out in 25 minutes!! For $65 a plate I would expect a better experience, Waitress was bussing and cleaning her own tables never even got the drink I ordered. Had the short rib special meat was good. Small portion of flavorless potatoes and a couple shreds of carrot to go with it. Overall would not go back
This restaurant used to be high end. Now food has quality and presentation of Dennys. The presentation of their flagship item, the steak, used to be served on a wooden plank, with garnishment as shown on their web page. Now the quality of the steak has decreased and was just in the center of a cold round plate. I should of taken a picture, it was that bad. Also the steak wasnt a 16ounce ribeye, it looked more like a 10ounce sirloin. Ive worked in steakhouses, the best one being in EPCOT at Walk Disney World. So, I know what ... read more
Business response:
Justin, we regret that we did not meet your expectations, we sincerely appreciate your honest feedback and the opportunity it provides to reflect, learn, and improve. Your comments have been shared with our leadership and culinary teams, as consistency and execution remain top priorities for us. We are grateful that you acknowledged the service provided by your server, and we will be sure to recognize Amber. At the same time, we understand that strong service cannot compensate for shortcomings in food quality or overall expe... read more
Won’t be back. 6 pasta dishes doesn’t take 2 hours and the smart mouth comment from the manager was not a good move. Most condescending comment by a manager ever, “So sorry we didn’t meet your expectations”. No you didn’t even meet the standards!!!! We will never come back!
Business response:
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and that we fell short of both your expectations and our own service standards. The comment you referenced is not reflective of how we aim to communicate with our guests, and we sincerely apologize for how it came across. While we regret that this experience has led you to decide not to return, your feedback has been shared with our team so we can address these concerns and work to ensure more respectful, attentive service ... read more
I was so unstatisfied with everything that happen.. we where forgotten about we watched our drinks sit at the bar for almost 20 minutes with no one bringing them over .we watched others get their food before we ever did then when our food came out me amd my friends steak was raw so had to send that back after 2 hours no food no drinks lost my whole appetite .. for something I walked into bring super excited about .. I would never return to this place .. a waste of $400 to not eat .. still tipped the 20% .. never was our wate... read more
Business response:
Our apologies that your visit fell short of expectations. We’d truly appreciate the opportunity to make it right and ensure your next experience exceeds expectations. Please feel free to contact the restaurant directly at (315) 946-1780.
3rd time dining there went to order the king crab and again not available ridiculous when its on the menu it should be avaliable every single time they dont have it we ordered scallops they were horrible
Business response:
We’re so sorry that your visits have not met your expectations. We would appreciate the opportunity to make things right—please feel free to contact the venue directly at (315) 946-1780.
The scallops were excellent. I had the osso bucco and was disappointed. It was beef shank instead of veal-and a heavy gravy vs seasoned juices from the veal. It was our anniversary and were told we had complimentary desserts but turned out it was for only one and were charged for the other.
Business response:
So sorry we did not meet your expectations on your special occasion. If you would like to contact the restaurant directly at #315-946-1780, we would greatly appreciate the opportunity to speak with you more about your experience.
Wife and I each got a steak and potatoe side dish. My steak was ordered blue and came out closer to medium well. When I cut into it the waitress commented that it wasn’t how I ordered it and offered a new one. The replacement was cooked properly, however the steak itself was not a great cut of ribeye and definitely not worth $65. The potatoes were a la cart and tasted like microwave instant potatoes. No mention of making the poorly cooked steak right. Final bill was $200 for two people. It was a very disappointing restaurant... read more
Business response:
We apologize that your recent experience did not meet your expectations. If you would like to contact the restaurant directly at 315-946-1780, we would appreciate the opportunity to discuss this further and make it right.
Frequently asked questions about Portico at del Lago Resort and Casino
How is Portico at del Lago Resort and Casino rated?
Portico at del Lago Resort and Casino has a 4.2 star rating with 3,066 reviews.
When is Portico at del Lago Resort and Casino open?
Portico at del Lago Resort and Casino is closed now. It will open at 4:30 p.m.