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Portico at del Lago Resort and Casino
- Restaurants
- Waterloo, NY
About this business
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | 4:30 p.m. to 9:00 p.m. | |
| Fri | 4:30 p.m. to 9:00 p.m. | |
| Sat | 4:30 p.m. to 10:00 p.m. | |
| Sun | 4:30 p.m. to 9:00 p.m. |
The waitress was horrible and very rude... never brought the salt and pepper back like we asked for. We had to ask another waiter... Then she just reached over our food and grabbed the salt and pepper without saying excuse me to bring it to another table.. I was disappointed that they didn't have King Crab Legs which she should have mentioned that they were out... there was a party of 4 and I just end up getting soup.....She never even said what the special were if they had any... I don't think I will be returning back there... read more
Business response:
We truly regret that your visit did not meet your expectations. Please contact the restaurant directly at 315-946-1780 so we can work to make things right.
Timing between cocktail and salads were too short to enjoy drink.
Business response:
Thank you for sharing your experience with us—we’re always striving to improve. We look forward to welcoming you back again soon!
Stayed at the casino for our anniversary. The food was way too expensive for the quality plus sides were purchased separately. I got the grouper which was the catch of the day. It was under done with a lot of bones in the fish still and it was way to buttery with no seasoning on it. My wife got the meat ball which she enjoyed but again just way too over priced in our opinion for the quality of food. Cheesecake was lovely and the server did great.
Service is always good w Michelle. However a little disappointed on one of appetizers we got. The wagyu meatball was kinda dry and much smaller than usual. On top of that, chef’s specials dinner entrees groupers was flavorless and chewy w quite strong fishy smells in first bite. On the other special Saturday entree Osso Bucco was on point, delicious and flavorful.
Business response:
We're sorry to hear that your experience did not fully meet expectations. We hope you will give us another opportunity to serve you and provide the experience you deserve.
Food was cold Service was terrible Have been there before and everything was great Host or manager had an attitude She asked my friend if we wanted coffee or anything He said no We ordered the 50 meal that included dessert So she cancelled our dessert with our waitress It took over 30 minutes to get our dessert Waitress at least apologized for the long wait We did have to ask a supervisor to send our waitress over She did not come to our table for 30 minutes to check up on us That manager or host needs to be told she can’t t... read more
Over priced for quality of food. Food is average. Long wait for food and filet was over cooked. Server was fine.
Pasta was not good. Very expensive for the portions.
Food was cooked incorrectly and temperature of food was not good. Very disappointed. Had a bad meal and a bad hotel sty there at Delago! Not what it used to be!
Got the most expensive steak on the menu because they were out of everything else. Could have had a better one up the road at the truck stop. Gristle, fatty and tough. Crab on top tasted like it came from a can and the sauce from a bucket. I was so disapointed in my meal I sent it back. They generously (?) removed half the cost ($40 off ab $80 entree) from the bill. I am all done with Portico. Overpriced and deeply disappointing. Do NOT recommend.
Frequently asked questions about Portico at del Lago Resort and Casino
How is Portico at del Lago Resort and Casino rated?
Portico at del Lago Resort and Casino has a 4.2 star rating with 3,066 reviews.
When is Portico at del Lago Resort and Casino open?
Portico at del Lago Resort and Casino is closed now. It will open at 4:30 p.m.