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Portico at del Lago Resort and Casino

4.2

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Location details

1133 NY-414, Waterloo, NY, 13165, United States

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WeekdayScheduleStatus
MonClosed
TueClosed
WedClosed
Thu4:30 p.m. to 9:00 p.m.
Fri4:30 p.m. to 9:00 p.m.
Sat4:30 p.m. to 10:00 p.m.
Sun4:30 p.m. to 9:00 p.m.
4.23,050 reviews
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PamRam 
2 years ago

An awful experience. 2 stars bc the restaurant is beautiful and the server was really doing her best, but the kitchen is a disaster. We went on a show night (thinking that as a casino, this restaurant could handle the business) and we literally didn’t get to eat more than just a salad. We waited over an hour and a half for a steak and a pasta. My $70 steak looked pitiful and was way overdone. My husbands pasta was not tasty at all and the noodles were super overcooked. The server had her manager comp the check and told us we... read more

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JeffreyC 
2 years ago

We went to casino for comedy show arrived hour and half early with reservation , waitress was nice, ordered as soon as we got there, got our soups, and waited a hour for dinner and no food, other tables around us we leaving with no food either, and they we there before us. Worst fine dinner experience I have ever had. 

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tomd 
2 years ago

I hate to say it, but this was the third time in a row that the food was disappointing. Got there at six and needed to go to a 7 o’clock show which we told them and ordered our food and drinks immediately got our food five minutes before the show started and the steak was cut wrong and beyond rare. My friends fish had tons of bones in it that she had to remove as she was eating it. They said go ahead and take your food with you but then they made us throw it out before we went into the concert. We weren’t going to eat it in ... read more

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ThomasD 
2 years ago

I feel like I've eaten at two different restaurants. The last time I went in January it was delicious the burger was fantastic salad soup we loved everything that we had we ate at the bar and it was great. Last night on Saturday March 9th we ate there and I feel like the kitchen staff had no clue what they were doing my salad was completely underdressed there was no flavor to the dressing at all and I ordered one meal chicken marsala that came out completely different than what was on the menu and the menu it said broccolini... read more

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RaymondM 
2 years ago

Two expensive at $145 per person. You could only get your steak medium rare and the hors d’oeuvres were not something I would not eat. I ask for a side salad and the waitress said no. It was my wife’s birthday and they knew it and nothing was said to make it special for her. We paid $306 for a crappy evening. 

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AntonioC 
2 years ago

I booked this place and the price on the qesite said $145 Valentine's Day special. 2 hours vefore some lady calls and tells its actually $145 per person!!! I told them the wesite had bever stated that. All she was well theres nothing i cN do. Do u wanna cancel? Cancel? I hD bo choise but to cancel. This wS outside my price range. Thanks for ruining my evening 

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Luc1214 
2 years ago

Warm drinks Terrible service Over priced ... I had a pleasant tasting salad that was the only ok thing about the visit but even then the leaves were wilted 

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Anonymous 
2 years ago

The food was not good at all from the salad to the dessert. I’ve never not eaten a Caesar salad before. The dressing tasted like mayonnaise the meal for me did not have good taste and my husband’s sea bass no flavor. The desserts were as if they went to the local grocery store. My husband did like his octopus appetizer. Our waitress was lovely as was the hostess. Presentation is wonderful! Just the food is horrible. 

MicheleW's profile image
MicheleW 
2 years ago

Beautiful restaurant but Overcooked pasta ruined 2 meals 

Frequently asked questions about Portico at del Lago Resort and Casino

How is Portico at del Lago Resort and Casino rated?

Portico at del Lago Resort and Casino has a 4.2 star rating with 3,050 reviews. 

When is Portico at del Lago Resort and Casino open?

Portico at del Lago Resort and Casino is closed now. It will open on Thursday at 4:30 p.m.