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Portico at del Lago Resort and Casino
- Restaurants
- Waterloo, NY
About this business
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | 4:30 p.m. to 9:00 p.m. | |
| Fri | 4:30 p.m. to 9:00 p.m. | |
| Sat | 4:30 p.m. to 10:00 p.m. | |
| Sun | 4:30 p.m. to 9:00 p.m. |
My steak was undercooked and I didn't receive the correct accompaniments. I sat and watched my wife eat. When she finished my food came out and she got to watch me eat. The serving staff disappeared and trying to get some pepper for my soup was impossible. The staff need proper training and don't have them sit you on the left side of the restaurant unless you are prepared to have people screaming while watching Sunday night football. 2 thumbs down.
With the exhorbitent prices that Portico gets for food and drinks, it would've been nice if the dining tables weren't in the open and close to each other. The service was painfully slow and as hard as Portico tried to be an upscale restaurant, the noise was still that of a casino. There was no dress code to speak of, which didn't justify the prices. With Portico's prices, the dining experience should've been more personal and intimate. For all of the negatives at Portico, we should've dined at the buffet where one expects a ... read more
Spent another Birthday at Portico. It is always wonderful! Service and food is amazing!
The food was very good however the service was very slow. There were only 20 people in the restaurant and it took over 20 minutes to get a drink.
The restaurant is beautiful and it has an ambiance that would make you want to stay for a while, however, the food did not match the aforementioned. The Service: When we first arrived the attendant at the front told us it would be about a 5 minute wait for our table, as they were running right on time. When we realized it was 4 minutes pass the time of our reservation a person from our party went over to ask how much longer and the attendant stated the she told us to come over when it reached 6:00pm (which was dishonest and ... read more
Had dinner with a group of 10. We had dinner at three places in the area over the weekend 9/28 with friend and family from outside the area. As a group, this was our worst dinner for the weekend. Our serive was lousy and very slow. Our food was mediocre and our drinks were half filled. Appetizers was served in complete. The restaurant was pretty empty on Sunday night and service was horrible. Would not recommend.
I have been to Del Lago many times but this is my 1st time eating at Portico.. my husband & brother-in-law both ordered the Prime Rib which was the special and both of them were extremely disappointed. After we had ordered we overheard who I believe was the manager speaking with the next table over and apologizing to them for the not so good prime rib.. This would have been nice to know before we ordered.. I dont think I will be eating there in the future
Expensive, poor service, and food just was not good. Management was great when I talked him about our poor dining experience.
i ordered a prime strip steak. Their is no way this steak was prime. it was very chewy and stringy.
Frequently asked questions about Portico at del Lago Resort and Casino
How is Portico at del Lago Resort and Casino rated?
Portico at del Lago Resort and Casino has a 4.2 star rating with 2,937 reviews.
When is Portico at del Lago Resort and Casino open?
Portico at del Lago Resort and Casino is closed now. It will open on Thursday at 4:30 p.m.