Portico at del Lago Resort and Casino

RonaldB 

on OpenTable

6 years ago

Waitress did not attend us, another waitress came to our table because we were waiting for long tine. People that sat at a table next to us 10 minutes after we were seated had there order taken and were serve before we even had water or bread. A restuarant named after Fabio had extremely poor food. Will not go there again 

mlbn 

on OpenTable

6 years ago

I made reservations at least one month prior as it was my friend's birthday on 12/31. The reservations were made via phonecall and I was not told the price to dine at Portico was raised substantially due to the NYEve date. Paying $90 per person was a slap in the face given the majority of people dining at Portico were given complimentary food and hotel. There was nothing about the meal to warrant charging $90 per person especially when most didn't pay anything. The meal was obviously prepared banquet style...we were not aske... read more

LDen 

on OpenTable

6 years ago

We were a party of 8 with a reservation on 12/26/18. The service was very, very poor. 2 meals were served, then the remaining meals were brought back to the kitchen. A few minutes later, 5 cold meals were served. 1 meal was not served until the 7 others were done with their meals. The waitress did not ask us if we needed anything or check on our table through the meal, she merely came to take orders and deliver food or drinks at designated times. The waitress spilled coffee as she poured it. The water glasses and bottles wer... read more

debbiem 

on OpenTable

6 years ago

I was very disappointed in the service. We ordered brussel sprouts as a side and never received them. The server was VERY slow, and when we tried getting his attention, it would take several (like 5) times to say his name or "excuse me" to get his attention. The food was good, but the service was so poor, I probably would not go back. 

MariaS 

on OpenTable

6 years ago

Not the dining experience we had hoped for considering the chefs reputation for excellence. Food was fair and served luke warm.Just started our appetizer and the entrees arrived ! Our waiter was missing in action for most of the night. To go into anymore detail would remind me how unpleasant the evening was. We will not return Maria Spijker 

FrancineP 

on OpenTable

6 years ago

I was very Dissatisfied with my meal it reminded me of a frozen meal in taste. I don't believe that I will return due to the The way the meal tasted. 

MarkS 

on OpenTable

6 years ago

We made reservations in advance for an hour and 45 minutes prior to the start time for a show at the Vine theater. We waited an hour and 5 minutes for our food to arrive after placing our order with the server. The meal was very good, but we were unable to truly enjoy it because we did not want to be late for the show. Our waitress was apologetic, even though it obviously was not her fault. The manager was apologetic as well. We also were not offered any refills on our water for the entire length of our stay. We would like t... read more

MaryA 

on OpenTable

6 years ago

Service in the Portico was absolutely terrible for brunch. We had to chase down our waitress and when we finally did she acted as if we were bothering her. The servers in the buffet area all looked miserable. Definitely not the friendliest staff at all. To top it off we automatically had to pay an 18% gratuity. The hostess was nice and the gentleman that was playing the keyboard were delightful. 

LMK97 

on OpenTable

6 years ago

We were very excited to try Portico, but the service was horrible. The appetizers were good, but our steaks were way over cooked and it took forever to place a drink order. Even worse, they never cleared the plates. We literally had to stack the on the side of the table! Very disappointed- not what you expect with this price tag!