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Portico at del Lago Resort and Casino
- Restaurants
- Waterloo, NY
About this business
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | 4:30 p.m. to 9:00 p.m. | |
| Fri | 4:30 p.m. to 9:00 p.m. | |
| Sat | 4:30 p.m. to 10:00 p.m. | |
| Sun | 4:30 p.m. to 9:00 p.m. |
Not for the money we spent.... poor value. Huge price
The service was poor. The food overpriced. No one is careful about allergies. My meal was swimming in the one item I reported as a serious food allergy. The manager was uninterested and indifferent. This was the second time this happened at this restaurant. We were very disappointed.
We made a 5PM reservation, since we had tickets to see John Cleese at 7PM, thinking two hours would be plenty of time, and Portico still made us late for the performance. First off, our appetizers were served before our drink order was brought out. This is a major restaurant faux pas and my wife had to get up and ask about the whereabouts of our drink order. Then, after dinner, we were told the espresso machine was broken and that we could either have regular coffee or the waitress could "go next door" for espresso. Since it... read more
Service was slow. Fall Cobb salad was good and so was lobster Mac n cheese but chicken entree wasn’t good. Not worth the price for quality of food and service.
The food was extremely salty! We ordered soup, salad, sides, two entrees and everything tasted terrible because of the extreme salt. Spoke with manager who was apologetic but had no answers. Friends told us they visited 4 days earlier and had a terrible meal. We asked what was the issue, and to our surprise, they said their meal was ruined by so much salt on everything. Considering the Portico is a high end restaurant, the meal was inedible and very disappointing. This was our first time at the portico for dinner. I am a Mas... read more
Business response:
Thank you for taking the time to provide feedback on your visit to Portico. Your comments are extremely valuable to us as we strive to improve our dining experience every day. I am sorry to hear that we did not meet your expectations in terms of food. It would be a pleasure to welcome you back to Portico again soon. If you would like, please reach to the Restaurant at (315)946-1780. With much appreciation, Portico Management
My steak was undercooked and I didn't receive the correct accompaniments. I sat and watched my wife eat. When she finished my food came out and she got to watch me eat. The serving staff disappeared and trying to get some pepper for my soup was impossible. The staff need proper training and don't have them sit you on the left side of the restaurant unless you are prepared to have people screaming while watching Sunday night football. 2 thumbs down.
With the exhorbitent prices that Portico gets for food and drinks, it would've been nice if the dining tables weren't in the open and close to each other. The service was painfully slow and as hard as Portico tried to be an upscale restaurant, the noise was still that of a casino. There was no dress code to speak of, which didn't justify the prices. With Portico's prices, the dining experience should've been more personal and intimate. For all of the negatives at Portico, we should've dined at the buffet where one expects a ... read more
Spent another Birthday at Portico. It is always wonderful! Service and food is amazing!
The food was very good however the service was very slow. There were only 20 people in the restaurant and it took over 20 minutes to get a drink.
Frequently asked questions about Portico at del Lago Resort and Casino
How is Portico at del Lago Resort and Casino rated?
Portico at del Lago Resort and Casino has a 4.2 star rating with 3,050 reviews.
When is Portico at del Lago Resort and Casino open?
Portico at del Lago Resort and Casino is closed now. It will open tomorrow at 4:30 p.m.