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Portico at del Lago Resort and Casino

4.2

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Location details

1133 NY-414, Waterloo, NY, 13165, United States

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WeekdayScheduleStatus
MonClosed
TueClosed
WedClosed
Thu4:30 p.m. to 9:00 p.m.
Fri4:30 p.m. to 9:00 p.m.
Sat4:30 p.m. to 10:00 p.m.
Sun4:30 p.m. to 9:00 p.m.
4.22,938 reviews
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ThomasA's profile image
ThomasA 
8 years ago

We got bread asked for butter never got it to people ordered steaks asked for salt-and-pepper took 15 minutes or longer I had asked the bartender for them service was not that great 

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DACerza 
8 years ago

We had a reservation & were seated immediately. We were celebrating our 45th wedding anniversary. Our table was next to a table that had not been cleared; we had to request to have it cleaned off. There were at least 2 flies that circled around our us! I ordered the swordfish; my husband had the 28 oz dry aged steak - our food was delicious. Ambiance is in the details & Portico was a disappointment. 

Chris's profile image
Chris 
8 years ago

The appetizers were excellent. I would rate the meal and desserts as fair. The service was good but it took way to long to get our meal 

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Foodlvr 
8 years ago

It's supposed to be an upscale restaurant but from the minute we walked in I knew it was lacking. We went to bar after checking in and were forgotten about, finally got seated and nobody knew whose table we were. Sides were not brought out. Food is mediocre at best. The waitress was nice and did comp the sides hit the food just isn't good. Service isnt any better. 

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Anonymous 
8 years ago

Worst experience ever from the waiter taking our appetizer away when we weren't done to raw food that was given to us. Emailed the owner and never got a response. Poor customer service 

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Anonymous 
8 years ago

Second time eating there. We had 8 people. Only myself and my sister enjoyed our meals. I did order the Brussel sprout casserole again but it didn't taste the same as the first time. I will have to think about coming back or suggesting Del Lago and Portico to my friends and family now, since I told them that my first visit was a great experience. 

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Dennis 
8 years ago

Service was great. Some how a steakhouse was out of ribeyes which equates to 1/3 of the meat they offer. Wedge salad left a lot to be desired. Prime rib was good. For the price go to TS steakhouse at turning stone for better food and nicer environment. 

Anonymous's profile image
Anonymous 
8 years ago

We were very disappointed with the food, the restaurant had no Delmonico steaks due to a delivery issue so I opted for the filet. The steak was ordered med rare but was cooked past medium and had little flavor; the server said he would let the chef know. The appetizer we shared, the coccoli platter also did not live up to recommendations as it also had very little flavor. We charged to our room, but there was no way to put the tip on the room charge so we were forced to leave the tip in cash. Very disappointing experience. 

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Annie234 
8 years ago

I would not recommend. Very noisy for a fine dining and upscale restaurant. Service was lacking. Food came out cold. Roast beefs was chewy. Pasta dish was good. Waited an hour before bread even came and it was not very busy. Salt and pepper was served in tiny bowls without a means to use it. No table cloths and table top was not cleaned between courses. For a suposed star restaurant they have a lot to learn. 

Frequently asked questions about Portico at del Lago Resort and Casino

How is Portico at del Lago Resort and Casino rated?

Portico at del Lago Resort and Casino has a 4.2 star rating with 2,938 reviews. 

When is Portico at del Lago Resort and Casino open?

Portico at del Lago Resort and Casino is open now. It will close at 9:00 p.m.