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Portico at del Lago Resort and Casino

4.2

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Location details

1133 NY-414, Waterloo, NY, 13165, United States

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WeekdayScheduleStatus
MonClosed
TueClosed
WedClosed
Thu4:30 p.m. to 9:00 p.m.
Fri4:30 p.m. to 9:00 p.m.
Sat4:30 p.m. to 10:00 p.m.
Sun4:30 p.m. to 9:00 p.m.
4.23,050 reviews
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donaldz's profile image
donaldz 
6 years ago

ordinary menu, food was OK,service was not good and expensive to boot. 

Business response:

Hello Donald, Thank you for taking time to provide your feedback. We take each review personally and apologize that your experience at Portico did not meet our standards of service. We will provide this valuable feedback to our management team to improve for the future. We hope to serve you again soon! 

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Kevin 
6 years ago

I've dined at Portico a few times, with good experiences in the past, but it had been some time since our last visit. Our evening started with a wait in line at the host station, wherein we heard the hostess advise the couple in front of us, with an attitude barely glancing up from her ipad, that they needed to know the reason for their delay was because the restaurant was very busy and she didn’t want to overload any of the servers. Something while although likely true probably should be conveyed to the guest. Fortunately, ... read more

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KatieR 
6 years ago

Service was very slow, we had a 645 reservation, seated at 630. Our food didn’t arrive to our table till 730. We were going to see the 8pm show at the Vine. Bread was never offered to us either. Waitress was pleasant. We had to get to go boxes because we had to eat what we could before getting to our show. Then found out we couldn’t take them in to the show so we had to throw them away. We were not happy since we spent that much money on them. 

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WalterD 
7 years ago

DINNER STARTED WELL DOWNHILL AFTER THE WINE. PRIME RIB COOKED RIGHT BUT WAS COOL NO STEAK KNIVES HAD TO REQUEST THEM DID NOT REMOVE THE APPETIZER PLATES JUST SEEMED DISORGANIZED. FORGOT THE IRISH COFFE FOR DESSERT AND THEN IT WAS TEPID AND AFTER PAYING BILL SAW WE WERE CHARGED FOR 3 BOTTLES OF WINE BUT ONLY HAD TWO 

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Adrian 
7 years ago

We went to dinner with friends all our steaks were wrong.. Two of us ordered the garlic and herb butter sauce and they came with Gorgonzola. My husbands prime rib was to have Gorgonzola and it had the garlic butter... Our friend ordered the strip steak and was brought out the skirt steak.... They NEVER apologized they took out drinks and sides off the bill.... So we each still payed $100 for the wrong food... Our waitress Sara I believe was her name was awful obviously overwhelmed... The manager didn’t apologize even.... Ver... read more

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DouglasS 
7 years ago

We have been there before and it was very good, but this time it was very bad. I ordered the Prime Rib like I did before and it was terrible I ordered it medium well and it came almost raw and it was without kidding 90% Fat and gristle. The backed potato was so over cooked the skin was black and flaking off and the potato was so hard you could only eat a fork full or so. 

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AnnS 
7 years ago

I ordered a cosmo with Grey Goose vodka which was an up charge. The drink was skimpy and too sweet. I could not taste the vodka, the waitress offered to take it back but I declined. Not worth the trouble. My spouse ordered veal parm which was good. He also ordered a side of pasta which was ordinary. We split a Caesar salad which was overdressed and covered with jarred Parmesan. It also included sun dried tomatoes which is an odd addition. I ordered the swordfish with Brussels sprouts. The swordfish was adequate although a bi... read more

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JessicaG 
7 years ago

The service was ok. The server did not honor a special drink deal due to a glitch in OpenTable. One of the filet mignons was over cooked to my liking and it was dim, so I don’t think the server could see it. I should have sent it back, but I didn’t. The charred broccolini wasn’t great either. The steaks were very charred on the outside too. Probably won’t come back. 

Dave's profile image
Dave 
7 years ago

Second time dining there. First time had to send food back. This weekend the lamb was so bad and had to spit it out and send back. So I ended up eating a few fries. Not the best for a high end restaurant. Don’t think I would recommend 

Frequently asked questions about Portico at del Lago Resort and Casino

How is Portico at del Lago Resort and Casino rated?

Portico at del Lago Resort and Casino has a 4.2 star rating with 3,050 reviews. 

When is Portico at del Lago Resort and Casino open?

Portico at del Lago Resort and Casino is closed now. It will open tomorrow at 4:30 p.m.