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Portico at del Lago Resort and Casino
- Restaurants
- Waterloo, NY
About this business
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | 4:30 p.m. to 9:00 p.m. | |
| Fri | 4:30 p.m. to 9:00 p.m. | |
| Sat | 4:30 p.m. to 10:00 p.m. | |
| Sun | 4:30 p.m. to 9:00 p.m. |
Expensive, poor service, and food just was not good. Management was great when I talked him about our poor dining experience.
i ordered a prime strip steak. Their is no way this steak was prime. it was very chewy and stringy.
With reservations they seated us at a table near the bathroom. We asked for a booth & they said they could not accommodate us. Everything is ala carte, disappointing. After ordering we waited 1 hour to get our meal with no explanation. The food was mediocre.
The service was less than poor. The server forgot several items. Two of our guest has soup and both said it was room temp.
Upon making my reservation on OpenTable the reservation detailed that a special was available at the time of my reservation for discounted drinks and appetizers. This was one of the options chosen under specials listed on OpenTable. Upon receiving my check the savings we’re not reflected.I asked my server about it and she said that even though it said that there would be a discount on OpenTable that was not actually available. The New York strip and filet mignon Oscar style were great although the sauce and crab they were se... read more
Our server was very unprofessional and disorganized. Our drink order was forgotten. The room was very loud which made it difficult to communicate. The food was not presented well. I had the salmon and is very salty . The lobster bisque was delicious!
ordinary menu, food was OK,service was not good and expensive to boot.
Business response:
Hello Donald, Thank you for taking time to provide your feedback. We take each review personally and apologize that your experience at Portico did not meet our standards of service. We will provide this valuable feedback to our management team to improve for the future. We hope to serve you again soon!
I've dined at Portico a few times, with good experiences in the past, but it had been some time since our last visit. Our evening started with a wait in line at the host station, wherein we heard the hostess advise the couple in front of us, with an attitude barely glancing up from her ipad, that they needed to know the reason for their delay was because the restaurant was very busy and she didn’t want to overload any of the servers. Something while although likely true probably should be conveyed to the guest. Fortunately, ... read more
Service was very slow, we had a 645 reservation, seated at 630. Our food didn’t arrive to our table till 730. We were going to see the 8pm show at the Vine. Bread was never offered to us either. Waitress was pleasant. We had to get to go boxes because we had to eat what we could before getting to our show. Then found out we couldn’t take them in to the show so we had to throw them away. We were not happy since we spent that much money on them.
Frequently asked questions about Portico at del Lago Resort and Casino
How is Portico at del Lago Resort and Casino rated?
Portico at del Lago Resort and Casino has a 4.2 star rating with 3,066 reviews.
When is Portico at del Lago Resort and Casino open?
Portico at del Lago Resort and Casino is closed now. It will open at 4:30 p.m.