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Portico at del Lago Resort and Casino
- Restaurants
- Waterloo, NY
About this business
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | 4:30 p.m. to 9:00 p.m. | |
| Fri | 4:30 p.m. to 9:00 p.m. | |
| Sat | 4:30 p.m. to 10:00 p.m. | |
| Sun | 4:30 p.m. to 9:00 p.m. |
The waitress was terrible - felt like she didn't want to be there or help with figuring out allergies
We were there for my husband’s birthday dinner. Unfortunately, we were seated in the bar area. Our server as a nervous, frazzled girl named Kayla. Everything seemed to take a long time... our drinks were good. The lobster bisque soup was very good but when a server took the bowl away, she said, “ do you want to lick the bowl?” What kind of question is that to ask your guests? That server, who was helping Kayla should have been quiet. Skipping to the end of the meal, I asked for a to go box. Finally, I was given a brown bag w... read more
The staff at the front desk was very rude. I had a reservation and they advised since I was early I would have to wait, however, they sat the couple in front of us immediately with no reservation. When I made a comment about the fact he sat them and not us we were sat. I told him we were going to the 7 show and were hoping to get in a few minutes earlier to enjoy our meals. I did not feel accommodated and was irritated I was treated that way
Ordered cheese fritters as appetizer and they were good. Boyfriend disappointed in the Veal Parmigiana-fatty pieces and not very flavorful. I ordered steak with frites. The steak needed salt-didn’t seem seasoned at all, but the fries were good. Waitress was friendly enough but nothing special. Just expected a higher level of dining experience as this is the only “formal” option at the casino.
Bar tender very rude to my date and I. And I never received my 100 points from Open Table
Where to start?? Let me say simply "one and done". Took wife there for our New Years Anniversary, and in short it was an awful experience. Let's start with the menu, we were not told that there was a standard menu, so what went there for was not an option. Next came drinks, I ordered an $8 Seagrams and 7 up, what I got was a 7 up. Next came appetizers, I had the shrimp cocktail, which was the only good part of the meal. Next came the soup, I ordered the lobster bisque, not only was it so salty that it was not edible but ther... read more
Not for the money we spent.... poor value. Huge price
The service was poor. The food overpriced. No one is careful about allergies. My meal was swimming in the one item I reported as a serious food allergy. The manager was uninterested and indifferent. This was the second time this happened at this restaurant. We were very disappointed.
We made a 5PM reservation, since we had tickets to see John Cleese at 7PM, thinking two hours would be plenty of time, and Portico still made us late for the performance. First off, our appetizers were served before our drink order was brought out. This is a major restaurant faux pas and my wife had to get up and ask about the whereabouts of our drink order. Then, after dinner, we were told the espresso machine was broken and that we could either have regular coffee or the waitress could "go next door" for espresso. Since it... read more
Frequently asked questions about Portico at del Lago Resort and Casino
How is Portico at del Lago Resort and Casino rated?
Portico at del Lago Resort and Casino has a 4.2 star rating with 3,066 reviews.
When is Portico at del Lago Resort and Casino open?
Portico at del Lago Resort and Casino is closed now. It will open at 4:30 p.m.