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Portico at del Lago Resort and Casino
- Restaurants
- Waterloo, NY
About this business
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | 4:30 p.m. to 9:00 p.m. | |
| Fri | 4:30 p.m. to 9:00 p.m. | |
| Sat | 4:30 p.m. to 10:00 p.m. | |
| Sun | 4:30 p.m. to 9:00 p.m. |
Over half of the food was underwhelming. The baked potato had definitely seemed like it was cooked in the microwave as well as the chicken dish. For the $230 spent, I would have figured on a much better experience and quality of food. For our waitress was amazing, but the hostess seemed overwhelmed with only 8 patrons in the area. Very Disappointed to say the least.
Unfortunately, very disappointing. We attended Portico with some friends on my recommendation to eat there as opposed to an outside restaurant and play at the casino. My wife and I have eaten at Portico several times and really enjoyed the staff, the food, the drink list and overall experience which is why I recommended it to our guests . This visit couldn't have gone worse. We were sat promptly with our reservation however that was the last positive thing. We received water right away and were instructed on how to use the b... read more
Service was not good. When we sat down we were asked if we wanted water by the hostess and requested Pellegrino and regular water. We recieved neither. We asked 2 more times and didn't recieve. Finally grabbed a person delivering some appetizers to get us sparkling and it was delivered. The food was good when we recieved it. We each had filet. They were all overcooked because they had to sit under the warming lamps. Also brought in 2 bottles of wine that needed decanting. The first was done but the second we had to ask more ... read more
We have visited Portico's several times and have enjoyed the food and the service. However on this occasion we had invited another couple and experienced the exact opposite. The service was extremely slow and there was a twenty minute delay between the salads and the entrees. We all had ordered steaks of different cuts and cooking instructions. When the steaks finally arrived they were ALL overcooked. The medium were well and dry and slightly charred and the well done were charred beyond edible. We complained to the manager ... read more
Not until we can be out of there before 2hours. We waited at least half hour before they cleaned the table after we had our appetizers waited one hour for our main course that is unacceptable in our eyes. We used to love portico but now it turns people off.
Worst hostess I’ve ever seen. Took 30 minutes to get a glass of wine because they had no glasses. Ridiculous
We had a reservation over a month in advance and waited ten minutes at the door before we were even greeted by staff. Then we had to wait another 10 minutes to be seated because they needed to prepare our table. The staff was not very friendly. We waiting an hour + for our food and one person at our table had there steak come out black it was so burnt. However, rest of our tables good was very good. The staff seemed unprofessional and disorganized though. For the price of the food I was expected something very professional, ... read more
Steak served with blood dripping after told to cook very well done.took waitress over 15min to come check on our meal. manager argued with my wife and I about steak being cooked. Had to explain sitting for over 20 min. tap water taste like sewer water. staff very unpleasant attitude with all guests
The hostess and managers were great; we made a reservation for our one year anniversary and they were able to seat us on time. Our waitress took at least 10 minutes to even come to us and ask what we wanted to drink and then another 10 to bring them. She also didn't bring out the bread that every other table had for an additional 15 minutes. We then ordered and it took an hour to get our food; all the while, our waitress not once coming to see if we needed anything or to let us know how much longer for our food. She ignored ... read more
Frequently asked questions about Portico at del Lago Resort and Casino
How is Portico at del Lago Resort and Casino rated?
Portico at del Lago Resort and Casino has a 4.2 star rating with 3,066 reviews.
When is Portico at del Lago Resort and Casino open?
Portico at del Lago Resort and Casino is closed now. It will open at 4:30 p.m.