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Portico at del Lago Resort and Casino

4.2

About this business

Location details

1133 NY-414, Waterloo, NY, 13165, United States

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WeekdayScheduleStatus
MonClosed
TueClosed
WedClosed
Thu4:30 p.m. to 9:00 p.m.
Fri4:30 p.m. to 9:00 p.m.
Sat4:30 p.m. to 10:00 p.m.
Sun4:30 p.m. to 9:00 p.m.
4.23,050 reviews
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JoanneS 
7 years ago

Unfortunately our soup was cold. The baked ziti was to have eggplant in the dish. There wasn’t any. The experience was blah. Disappointing. 

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Anonymous 
7 years ago

We had to ask for a server as no one had come to our table for quite a while. Our order was incorrect and service was mediocre. 

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JohnG 
7 years ago

We arrived on time for our reservation and were seated right away by the hostess. Our waitress arrived in a few minutes but our hostess had failed to leave a wine menu so we asked her for one. She seemed befuddled and after a minute or two went to another one of her tables asked them if the were done with theirs and brought it over to us. Strike 1. As soon as she dropped it off she asked us if we knew what we wanted and if we were ready to order. We had not been at the table five minutes and barely had time to look at the me... read more

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DavidC 
7 years ago

We ordered food at 6:45pm and told the server we needed to leave by 7:50pm for an 8pm show and the food showed up at 7:55pm. 

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Anonymous 
7 years ago

We were disappointed with our meals. Expected better quality given the prices. 

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RonaldB 
7 years ago

Waitress did not attend us, another waitress came to our table because we were waiting for long tine. People that sat at a table next to us 10 minutes after we were seated had there order taken and were serve before we even had water or bread. A restuarant named after Fabio had extremely poor food. Will not go there again 

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mlbn 
7 years ago

I made reservations at least one month prior as it was my friend's birthday on 12/31. The reservations were made via phonecall and I was not told the price to dine at Portico was raised substantially due to the NYEve date. Paying $90 per person was a slap in the face given the majority of people dining at Portico were given complimentary food and hotel. There was nothing about the meal to warrant charging $90 per person especially when most didn't pay anything. The meal was obviously prepared banquet style...we were not aske... read more

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LDen 
7 years ago

We were a party of 8 with a reservation on 12/26/18. The service was very, very poor. 2 meals were served, then the remaining meals were brought back to the kitchen. A few minutes later, 5 cold meals were served. 1 meal was not served until the 7 others were done with their meals. The waitress did not ask us if we needed anything or check on our table through the meal, she merely came to take orders and deliver food or drinks at designated times. The waitress spilled coffee as she poured it. The water glasses and bottles wer... read more

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debbiem 
7 years ago

I was very disappointed in the service. We ordered brussel sprouts as a side and never received them. The server was VERY slow, and when we tried getting his attention, it would take several (like 5) times to say his name or "excuse me" to get his attention. The food was good, but the service was so poor, I probably would not go back. 

Frequently asked questions about Portico at del Lago Resort and Casino

How is Portico at del Lago Resort and Casino rated?

Portico at del Lago Resort and Casino has a 4.2 star rating with 3,050 reviews. 

When is Portico at del Lago Resort and Casino open?

Portico at del Lago Resort and Casino is closed now. It will open tomorrow at 4:30 p.m.