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Progress Residential
- Real Estate
- Garner, NC
About this business
Location details
637 Poole Dr, Garner, NC, 27529, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Application cancelled twice by PR after Deposit Received with no response back!This by far has been the worst experience my wife and I have encountered when trying to find somewhere to stay. I would not wish this experience on my worst enemy. Im not sure where to start.Our application was canceled on Thursday, April 14th. When my wife called to find out why, she was told that it was because I wanted to cancel. We signed our lease on Thursday, and I sent in the money order that same day.I would have never told them that I wan... read more
Business response:
Hi ****** - Thank you for the review and I am sorry to hear about your application experience. I would like some additional information so that I may research for you and will be contacting you. Advocacy Team Progress
All i can really say is that this company has earned its review. This is honestly an absolute shame and evil in nature. This company will take advantage of you any time you make contact with them. They have double charged us for trash, water comes through the front and back door any time it rains, and when i moved into the place, i didnt have a functioning lock on the back door when i moved in for about 2 or 3 weeks and lastly, any time im on the phone with any of their workers, could not care any less about my issue, they s... read more
Business response:
Hi ******- Thank you for the review and I appreciate your honest feedback. I would like to get some additional information from you so that I can research your concerns and I will be contacting you. Advocacy Team Progress
I'm currently struggling to contact them about anything, we were told we had to move out due to an issue with our lease, which we're not disputing, but they have refused to contact us since then even through email. I've only received automated responses, and they never seem to have any records when we manage to call them and reach someone which is rare. They are telling us that if we leave we're terminating our lease early even though we haven't renewed our lease at this point, they told us to put in for a 90 day notice to v... read more
Business response:
Hi ******- I am sorry to hear that you had this experience providing your notice to vacate. Our records show that this has been resolved and Progress is in receipt of your changed notice to vacate sent on 4/19/2023 for a move out date of 6/19/2023. An email was sent on 4/25/2023 confirming receipt.
We have a air conditioner that quit working two days ago in the ******* heat. Weve heard two days of well have someone call you to schedule and upon looking at their website for our service they have all been cancelled. Its a strange occurrence that this is happening to us after giving them our 60 day notice to not renew. I would not recommend this company.
Business response:
Hi ******* -thank you for posting a review and were sorry to hear about your experience.The original work order for the **** was not cancelled.We apologize for the confusion as there were two duplicated **** work orders that were closed. Our records show that your concern has been resolved on 4/19/2023. If you still need our help or have any more questions, please give us a call at 833.PRG.RESS.
Horrible, I moved in 4/15/2022 put in a request for maintenance on 4/18/2022 regarding the Pool Screens. I followed the policy of Inspection and reporting maintenance issues within **************************************************** because the repairs were never completed. The technician came out , started the repairs said that he would return to complete the repairs and never returned, (his name was *****). A third request was put in by this time I was out of the 30 day time frame. The screens were repaired and now I'm be... read more
Business response:
Hi ******- I am very sorry to hear about your experience. I would like to assist and I will be contacting you to gather additional information. Advocacy Team Progress
"We began moving into a Progress Residential home at ****************************************************************, that was advertised as "Move In Ready" on Dec. 2, 2022. On Dec. 24, during sub-freezing temperatures, the main breaker tripped and continued to trip if we tried to use our heat. The service status was upgraded to emergency on Dec. 25. I re-entered a request for service on Dec. 27 and a Progress Residential tech arrived on that date. The tech ordered an electrician and the electrician arrived. He could not fi... read more
Business response:
Hi ***** - Thank you for your review and explaining your experience. I would like to look into this and will be contacting you. Advocacy Team Progress
This company is the worst thing I have experienced and has caused me so much emotional distress trying to rent a home. My partner and I applied for a home and got approved. We paid the $300 (2 applications and a deposit). It wasnt until past the viewing date did the contact me regarding they no longer manage the property and I can cancel the application (and not get my fees back) or they can help me. I havent heard back from any company regarding this property so Im homeless at this point and this is not at any fault of my o... read more
Business response:
Hi ********-Thank you for sharing your experience. Our website, www.rentprogress.com states the refund of the holding fee will be returned within 30 days. " if your application is denied, your holding fee will be returned within 30 days. Link on website: ********************************************************************************
Scammed us out of our holding fee money. I cant get a refund by cancelling my application. We saw the ****** reviews were good and trusted the company. We later found the true reviews and decided it would be best for us not to work with this company. We can only get a refund if we e are denied our application. Its a $300 holding fee, thats too much money to just let go because otherwise we would. Do not work with this company
Business response:
Hi ***** - Thank you for sharing your experience. On our website it states " the holding fee is non-refundable if your application is approved and you decide to cancel, or if the application is denied due to falsification of the application or supporting documentation." The link for the information is********************************************************************************
I have water coming into my house from the windows and they say that it is in perfect working condition can someone from the BBB actually investigate there is real concerns in this company please look into them
Business response:
Hi********- Thank you for sharing your experience. Our records show that the vendor inserted caulking around window to prevent leaks. If you are still having concerns pleasegive us a call at 833.PRG.RESS.
Frequently asked questions about Progress Residential
How is Progress Residential rated?
Progress Residential has a 3.1 star rating with 2,282 reviews.
When is Progress Residential open?
Progress Residential is closed now. It will open at 8:00 a.m.