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Progress Residential
- Real Estate
- Garner, NC
About this business
Location details
637 Poole Dr, Garner, NC, 27529, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had break my lease May 2022. I submitted termination of lease and received multiple emails confirming my move out date and my final utility bill. Fast forward to October 2022, I receive the very first communication from progress stating Im being evicted and owe $20000. I called and emailed at least 15 times the same information proving I moved out and they were aware. I did not receive a response until today April 2023 stating the residence was occupied and now I owe until Jan 2023 which is $26,800. I moved to an entirely ... read more
Business response:
Hi *******- thank you for posting a review and sharing your experience. I would like to talk to you and will be sending you an email to get some more information from you so that I may research your concern. Advocacy Team Progress
I just recently moved into a Progress Residential home this past January. When signing the lease for this property, I saw that the house I selected was edible for up to $1000 off first month's rent if the lease is signed before January 31st. Of course, I was going to take advantage of that opportunity and signed before the promotion end-date. As soon as January's rent was loaded onto the portal, I noticed that there was no credit added to the account for the promotion. I called in multiple times to address the matter and was... read more
Business response:
Hi ******- Thank you for posting a review and sharing your experience. I would like to know more information and will be contacting you. Advocacy Team Progress
Absolutely horrible company. 4 to 5 websites they shuffle you around through until completely confused. About the same amount of telephone numbers as will. They disconnect you after you have been on hold for 19 minutes. Their customer care does not get back to you. You will get an automated response only. I am asking for all my money back. I see several class action lawsuits against this company. I will see if I fit into one of those.
Business response:
Hi ******- Thank you for sharing your experience. I would like to know more so I can investigate further and will be contacting you. Advocacy Team Progress
Worse rental company ever, I moved into the property January 2023, its now April 2023. Since January I found that theres a termite infestation, the windows are leaking and wont open, the drains are stopped up in every bathroom, the dishwasher has water that continues to sit in the bottom of the dishwasher. The company is not putting forth any resolutions to solve these problems. I wont recommend anyone to lease a property from this company.
Business response:
Hi ****- Im so sorry and e would like the opportunity to investigate your feedback further. I will be contacting you. Advocacy Team Progress
This Company is a *********** they deny you without a reason telling you to call the 3rd party and then telling you to call Progress back without answers. They offer options for a guaranteer and still deny you which is bs. Especially when for a fact they wasn't gonna approve you. I wouldn't RECOMMEND ANYONE TO DEAL WITH THIS COMPANY AT ALL!!!! If 8 could give -0 stars I would.....
Business response:
Hi ******- I am sorry to hear about your application experience.There are minimum acceptance criteria for application approvals based on the level of risk we are willing to accept. The consumer report is a combination of your credit report, any subprime credit records, income information, and landlord/tenant collection information. While there is no single factor (outside of criminal requirements) that will deny you, any negative information will decrease the chances of your application being approved.You can contact the con... read more
my money back and got laugh at, hung up on multiple times...this a company is a joke and doesn't care. They have a score system that doesn't make any sense, and they never told me exactly what I was denied, they said call there 3rd party company that makes there decisions, after calling them they said to call progress back and i still never got a straight answer.... beware this place is a big scam.... they don't follow the fair house act that is federal law... they have to provide a reason by mail or email link to there webs... read more
Business response:
Hi *****- Thank you for sharing your application experience.There are minimum acceptance criteria for application approvals based on the level of risk we are willing to accept. The consumer report is a combination of your credit report, any subprime credit records, income information, and landlord/tenant collection information. While there is no single factor (outside of criminal requirements) that will deny you, any negative information will decrease the chances of your application being approved.You can contact the consume... read more
Progress Residential takes extremely long to process new applications. Almost thinking about just cancelling and losing my holding fee.
**************** is not good. Emails get returned due full mailboxes. Hold times are told to be 20 minutes but average 1-1.5 hours. No customer service on weekends and only available 8 hours daily M-F. State they will handle all repairs yet when service person comes for 15 minute evaluation and does not complete the job or even return there was a $175 charge for service rendered. Then they were going to charge me again for incomplete service to be completed.
Business response:
I am sorry to hear about your experience. I would like to investigate and know more and will be contacting you. Advocacy Team Progress
I would give them a negative rating if possible. I moved in to the house on January 1st of this year and the hot water heater has been having issues ever since. (STILL IS NOT RESOLVED)! Same tech comes out every time and tries to fix little things on it each time and works for a little bit then it starts beeping again saying "service needed". Now when I reset it from the breaker, it doesn't want to work at all. So now we have no hot water what so ever. Let me mention, this tech has been out for the hot water heater 6 or 7 ti... read more
Business response:
Hi ****,- Thank you for posting a review and I am sorry to hear that your experience . I would like the opportunity to talk and investigate your feedback further, and will be contacting you. - Advocacy Team Progress
Frequently asked questions about Progress Residential
How is Progress Residential rated?
Progress Residential has a 3.1 star rating with 2,282 reviews.
When is Progress Residential open?
Progress Residential is closed now. It will open at 8:00 a.m.