Progress Residential

Tyrone M. 

on BBB

3 years ago

We moved into this house a year ago and only spent 2 months in it. The electric (plugs) was sparking, the plumbing was horrible the ceiling started leaking, the tub tiles where laying in the tub. There was mold on the wall were they covered with tiles. The fence was falling. The refrigerator didnt work. The lights in the room wouldnt work. The garage wouldnt open. Im the winter the heat didnt work downstairs, in the summer the a/c didnt work at all. The glass in the backyard was broken. Just a nightmare. Nobody would return ... read more

Judy D 

on BBB

3 years ago

The tenants that is renting from them water tank busted and was leaking hot water since Dec until Jan. I told them and they stated to me that this company told them it was normal. I own my home and the house is next door and it damaged my landscaping and side walk and my grass was like a small pool. I had to throw away due to mold and now I have to treat my grass. I been in contact with ******* and she keep giving me the run around, Keep creating work orders for what. So I will be taking them to court for damages caused by n... read more

Acquanetta C 

on BBB

3 years ago

******** care *****, everything I put a claim in they cancel never contact me at all. I move from ** on Nov 1 . Progress charge me a late fee that I wasn't late, never got that back. I have been having trash picked up since Nov. Trash still not picked up it is now end of Feb. I continue to be charged for service not render. The portal fir me to make payment, I can not I have been transferred to every department still no help solving the issue. Basement not finished. Also the house should have been inspected for ***** ,it has... read more

John W 

on BBB

3 years ago

As a guarantor for my daughters rental home in ***********, *********, I am absolutely appalled by the sheer LACK of customer service or concern for efficiency. Unfortunately, there are several appalling actions (and inactions) that are unacceptable. My daughter paid $2441.00 via cashiers check from *********** and personally delivered it to the ********* branch, and she was provided next steps to eventually received her keys to the home. Two weeks after moving in, she received notice that her cashiers check was returned fro... read more

Justin V 

on BBB

3 years ago

This company is full of liars!!! From the top to the bottom, dont rent from these people let allow rent from them!!! 

Manuela Picado 

on BBB

3 years ago

Worst leasing management company. Beware! They don't give back security deposits stating the deposit went to cover damages and/or costs. Homes they rent aren't properly cleaned, sanitized, exterminated, etc. Repairs are minimum after former tenants leave. And compared to other leasing companies, they offer the highest monthly rental rates. Again, Beware! Don't fall by their fake promises. 

Gary W 

on BBB

3 years ago

I moved into the home in May of 2022 and I have encountered some strange activities on my account without my knowledge. Here is a couple of activity listed below:There was a request made that stated that I put in a request to move out of my home. I believe back in June or July of 2022. This was definitely not my doing and I'm not sure how that occur.As of 10/12/2022, I received an email that I requested a service call for a light being out in one of the rooms. This request was not made by me and the statement is false. Here ... read more

Robert R 

on BBB

3 years ago

Renter beware. I did not rent from them but my experience of viewing houses and trying to speak with customer service made my decision to steer clear of them. For reference I was looking in ********, **. After seeing ********** of the homes and trying to work with customer service. I have decided to not rent from Progress Residential at all. I looked at 10 houses and only 1 was actually decent. All the others had horrendous work done even by rental house standards, spackling on the ceiling and walls that looked like a child ... read more

Janay J. 

on BBB

3 years ago

We moved into our new place on April 1st.Upon moving in April 1st, no plumbing in our master bathroom, spare bathroom, nor in the kitchen were working. We followed the necessary protocol in place by Progress Residential and submitted a work order online the day of move-in April 1. Progress Residential technician then came out April 6th provided no assistance took pictures and informed me a plumber would be out that day. There was no follow up and no plumber ever showed. I then had to reach back out, I was told that this had ... read more