Progress Residential

Ryan B 

on BBB

3 years ago

Its been weird since I've moved in. I haven't shook any ones had yet! Everything's ********** had a budget of $1500, but managed to agree to $1650 monthly. The greed is real! I'm now at $1850 and they're still price gouging me at $1990 to renew. Come to find out they've been negotiating with other tenants. That's besides the point. On December 27th,2022 pipes burst destroying my business and ruining a 3rd of my personal belongings. That's left me with no ceiling and no income. My daughter is 3 months and my son is 6 years ol... read more

Justin F. 

on BBB

3 years ago

I rented a home with Progress for a year. In that time I was respectful of the home and made maintenance requests to which none of the requests were actually fixed. I had water issues that were never fixed. Windows that werent fixed even though Progress stayed that this was an updated home. A vent fan in the bathroom fell out of the ceiling on its own. A cleaning fee is being deducted from my deposit due to the fact that the water was shut off by the local utility company and Progress deactivated the smart home lock to which... read more

Dalton S 

on BBB

3 years ago

Progress Residential has lost my rent and is now trying to evict me. I have provided then all banking information shown them the federal banking track ID number. My bank records, my transaction records and everything and they have just told me I'm wrong and still owe. Every customer service representative is hostile and combatative and unhelpful. The maintenance work they do schedule is very bad work and every single service I've had performed on my home caused even more problems and I was left to clean up a mess. The most r... read more

Jeff A 

on BBB

3 years ago

I moved into one of their homes a week before Christmas this holiday. They were supposed to have a zoom walk through, it didnt happen. It was in the 20s (degrees) for Christmas of which we suffered with below 60 temps in the house with a broken thermostat. We had over 8 work orders in the first week of living here. Then this month they they try to disguise utility charges for those repairs. Beware this company has very little customer service and nobody at corporate can answer a question truthfully. 

Kaisha T 

on BBB

3 years ago

I have been a tenant now for 3 years and had no complaints until now. 1st- 3 weeks ago called the customer service because the house next (also owned by Progress) to us has squatters that have been disruptive and racing in the street almost hitting a neighbor and nothing has been done. 2- made another complaint months ago about a leak in the bathroom toilet and that the tiles in shower had sunk in. When the guy came he fixed toilet, but did nothing with shower, because he didn't work with that, made another report same guy c... read more

Sarah C 

on BBB

3 years ago

My rent is due on the 1st. I helped my family out in ******** with some money due to the snowstorm as I knew I was being paid on January 6th. I sent a partial payment in of $1,400 on the December 31st which left my balance at $766.52 and checked my lease agreement. I found out that I would receive a $125 late charge if I waited to pay it on the 6th. I emailed ******* who I am assigned to on if I could have an exception as I'm 43 and have never been late on a rent payment. She said no that unfortunately they couldn't accommod... read more

Andi D 

on BBB

3 years ago

I saw they listed a property on Zillow, I had to access a tour through an alternate app, the app sent me a code to enter the rental, but no gate code to get into the community, Im on a lunch break, I call Progress Residential no one there can find away to get me in, I was out there for 1 hour, finely a resident let me in the gate. Everything looks fine in the unit, I apply for the rental, uploaded my ID and financial in formation, then take the next step I cant proceed, I call them Im told someone put a hold on the rental al... read more

Hannah A 

on BBB

3 years ago

I feel as though I have been scammed by this company. We have been trying to move into our coming soon home for about ******************************************************************************************************** removed from the market. We were set to move in one week, and have now had our estimated move in date pushed back 4 times. Each time our date has been pushed back, we have received less than a 24 hrs notice before the anticipated move in date. We are now looking to POSSIBLY (it is still not set in stone) m... read more

Jessica V 

on BBB

3 years ago

I wish I could give them 0 stars. They falsely have put me in eviction status and now have to fight them in court after 2 years of renting from this company. Do not rent from these criminals!