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Progress Residential

3.1

About this business

Location details

637 Poole Dr, Garner, NC, 27529, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 5:00 p.m.
Tue8:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
Thu8:00 a.m. to 5:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
3.12,282 reviews
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Brooke H's profile image
Brooke H 
3 years ago

If I knew what I know now about this company I would live in a cardboard box before I rent from these people. First day I moved in it was 30 degrees and the heat was not working. The water was not on and a guy had to come over and turn it on. And it just keeps getting worse!! 

Shalon B's profile image
Shalon B 
3 years ago

If I could give a zero I would. First, our home was not clean when we moved in. There was building materials etc scattered throughout the home. The master shower had peeling caulk and mold and mildew. The master bathroom shower window was not properly working and when my husband opened it it came down on his finger and nearly cut it off. Maintenance came out and put a quick fix on it but would not replace the window, so be careful. Maintenance was constantly at our home for one thing or another because they do not actually m... read more

Ryan P's profile image
Ryan P 
3 years ago

A Company of liars. We recently moved into a home and have had a horrible experience. Our local agent has been either unwilling or unable to be of any help. All requests must be sent to corporate which takes at least 2 weeks to respond. This company demands that you provide receipts for a professional cleaning on move out, however, the home was filthy on move in. They will lie and tell you it has been professionally cleaned with pet urine stains and debris in the carpet. They will also leave old appliances in the yard on mov... read more

Kisha K.'s profile image
Kisha K. 
3 years ago

It took all of 2 weeks to be fed up with these folks. We paid the required deposit & moved in mid October 2022. ** November 1st - saw an extra $350 due. Needless to say I called and emailed a bunch of times about it. ** November 3rd - I finally spoke to someone who understood where the error was in the system (they failed to allocate the $250 holding fee and $100 application fee to our correct ledger) and they advised it would be fixed. They also emailed confirming they'd fix the $350 error to zero out our balance & that we ... read more

Katherine F's profile image
Katherine F 
3 years ago

I live next door to a Progress Residential renter who is not abiding by the legally binding Reservation of Easements, Covenants, and Restrictions for our shared driveway. This renter is parking on the shared driveway which is a violation of the above legal Reservation and blocks ingress and egress to mine and my other neighbors property. If there was an emergency, responders would be inhibited. Ive tried to speak with Progress Residential several times about the gravity of this situation, but nothing has changed and this ren... read more

Matthew S's profile image
Matthew S 
3 years ago

I have never rented from this company, but I am a property owner nearly one of their properties in the Spring area. Last week I returned home to find an abandoned car literally in the middle of the road outside of a Progress Residential house. The car had been in the back yard of that home, left by a previous renter. Progress Residential had evidently decided the best way to get rid of it was to simply pay someone to drag it out of the back yard and leave it in the road. Hard to believe this, but its true. I had to call the ... read more

Nathan M's profile image
Nathan M 
3 years ago

I am getting double charge for my utility bill I am getting charged 10 dollars a month for smart service I don't use I am talking with a lawyer now I was told I would get money off my rent as a realtor the law in ******* says you have *************************************************************************************** time but they did not fix the leak and electricity they also promised a rebate I still have not seen it I am going to save this this bill of the double charge bills I will keep paying as normal and at the en... read more

Walter P's profile image
Walter P 
3 years ago

This company is unethical. They only give a s*** about your money. They don't even care about their employees. Wait times on the phone can be astonishing. I live in the ***** area and I know it's expensive but I had to give them almost $9,000 on day one just to get the keys. when rent plus security deposit is only $4,000. They have so many fees. Not to mention getting a hold of anyone who works there property manager or maintenance worker is **** near impossible. I am a military member and I sent my wife and kids before my a... read more

Brandon S's profile image
Brandon S 
3 years ago

Run away! They will charge you various fees for errors they make in their system and if you call, expect to be on hold for HOURS. 

Frequently asked questions about Progress Residential

How is Progress Residential rated?

Progress Residential has a 3.1 star rating with 2,282 reviews. 

When is Progress Residential open?

Progress Residential is open now. It will close at 5:00 p.m.