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Progress Residential

3.1

About this business

Location details

637 Poole Dr, Garner, NC, 27529, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 5:00 p.m.
Tue8:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
Thu8:00 a.m. to 5:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
3.12,282 reviews
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Susan S's profile image
Susan S 
3 years ago

Rented this house through a different company. Progress bought it the very next month. I knew to avoid them but still got them anyway. I hate this shame of a company. I got behind on rent due to ***** and had to borrow money to catch up on rent. I applied for rental assistance and was approved the 1st of October. They still have not taken the money and applied it to my rent. My lease has expired. They have me in eviction since June but have not been served papers as of yet. You can call and call and not one person can tell y... read more

Rhett Y's profile image
Rhett Y 
3 years ago

Rent progress. Allowed natural gas to leak into my return air on my air condition unit. Where it dispersed through my house for months. When I asked the company to fix it. They said there was no leak and forced me to live in unsafe non inhabitable home. They closed work order after work order. Without any consent from me. They would literally do it on their own. When I spoke to management. They were disrespectful and rude. And never even heard me out.They forced me to have to take legal action. Just to get something done. St... read more

Nika W's profile image
Nika W 
3 years ago

This company is a Fraud..Hold people money for 30 plus days after you've been denied.. denied with a 700 credit score though. I can be using my money else where like other applications or moving expenses.. A law really needs to be in place for companies like this that scam lower class families. Will Charge 50$ for an application on a house but allow 50 people to apply at the same time. Collect that money and deny all 50 people.. plus pay a holding fee of $250 ..I'm just asking for my monies back. I have a credit freeze on my... read more

Carolyn H's profile image
Carolyn H 
3 years ago

After submitting application my son was denied, according to email it was because of credit, when he called it was because of a non existent criminal record. Then a day spent being on hold and being passed around in circles. After reading reviews I am not hopeful that any attempt will be made by them to reopen the application or try to make things right. 

Lisa L.'s profile image
Lisa L. 
3 years ago

I moved in 2/21/2022 and notified them of the order and damage to the deck. On 3/10/2022 they sent someone to check the order, however, the same day I fell in the deck. I was out of work and less the two weeks of accident they talked me into signing a paper with an two months rent. I took it because they said I can't be a resident there if they were going to pay me cash money and I just moved in. I wouldn't have had a place for my daughter and I. Now, I'm behind in rent and hey state I'm in eviction status, however they won'... read more

Janine G.'s profile image
Janine G. 
3 years ago

Poor communication and incorrect cost information given prior to (delayed move in due to incorrect paperwork) lease start date of 10/27 - although lease consultant was very nice and attempted to help- Progress processes were out of her control. $1,000 concession not applied to first full month rent as was stated in lease. Bathroom vanities were removed and replaced with lesser quality from what was displayed in website pictures ( appears as if it's a bait and switch) - floor tiles to fill gap of previous vanities didn't even... read more

Yamaira H.'s profile image
Yamaira H. 
3 years ago

The worst property management. I have an electrical issue in the master bathroom, opened a Maintenace ticket early September and now in November and still they have not address the issue nor fix it. Additional fees are being added to my rent every month, when i try to contact management over the phone, they are never available. Whoever picked up the phone takes your name and number and apparently trashes it, because no one ever return calls. This company needs to be investigated. 

Leannah H's profile image
Leannah H 
3 years ago

Where do I start you are not able to view properties prior to moving in. They say you can, but put it off until youve already put money down on the house and move in. We lived 30 mins away and they lied to us three times about fixing the door for us to get in to view the home PRIOR to moving in. We only got keys to get into the home the day our money for move in was received and my husband found the batteries were dead in the electronic key box and thats why we could not use it prior three different times we took three diffe... read more

Michael B.'s profile image
Michael B. 
3 years ago

Since renting the house on June 24th 2022 there has been a continuous flow of maintenance issues to include: electrical wiring issues with the kitchen area, dining room and outside patio; air conditioning leaking onto patio, garbage disposal non-operational, water pressure in the kitchen area and backed up toilet. To date the air conditioning leak, the garbage disposal and the water pressure has been addressed. What has not been addressed thoroughly is the electrical wiring in the house which makes the kitchen unusable after... read more

Frequently asked questions about Progress Residential

How is Progress Residential rated?

Progress Residential has a 3.1 star rating with 2,282 reviews. 

When is Progress Residential open?

Progress Residential is open now. It will close at 5:00 p.m.