Progress Residential

Carolina J 

on BBB

3 years ago

Progress Residential *****. The *** and all that are able to know what is going on, because since March *************************************************************** even landlord and tenant relationship. 1- you can never get a person a real person when you contact them. 2- I was in no I am in eviction status BUT my rent is paid up until JANUARY 2023. so FYI every time they call or email I keep record cuz every debt / collection call is *******. 3 I would never recommend this company. 4- giving 1 star is wayyy to much ther... read more

joseph m 

on BBB

3 years ago

I unfortunately ended up in a circle of attempting to get my "holding fee" back AFTER I was denied for a house I was very qualified for. This business is very, very unethical. Please do not use them or give them anything. I'm sorry if you are currently trapped in their endless automated emails, no contact information, general lack of caring for human beings, and fees that make no sense at all. Tell everyone to stay far away. 

John D 

on BBB

3 years ago

Lets see where do I start? When we first moved in we noticed a bad smell in the carpet that came after the carpets were cleaned. So we contacted progress and they sent someone again to clean the carpets. As he was cleaning the carpets he happen to pull back the carpet and there it was massive fog urine stains from the previous tenant. So since it was coming from the person they hired they made us my wife and me move all our stuff out of the living room and flex room into the master bedroom. Then another person came in and re... read more

Jeff W 

on BBB

3 years ago

Been renting for 3 years. We've had more maintenance issues that I can count. 1 star is giving them too much credit. The incompetence level is unreal, with no accountability throughout the company. They ************ to the next person, never actually solving the issue. Stay far far away! 

Marcus A 

on BBB

3 years ago

This company took over a home that mean and my children have been living in for 3 yrs. Immediately after taking over I had issues. The charges me a late fee for not paying or responding to a renewal message when I did in fact respond and pay. It wasnt the amount listed because they failed to listed my lease as a yr contract vs month to month. That issue was resolved. In July I caught Covid for 3 weeks. Making them aware so that theyd know Im not skipping out on rent and it wasnt usual of me. They still filed for eviction in ... read more

Sharonda P 

on BBB

3 years ago

I am very disappointed in Progress Residential. I applied with my father and we recieved an email saying congratulations your credit and background was completed we just need to verify your ID and income. I added my husband shortly after because I did not have all his documents and all of sudden we recieved a email saying denied shortly after. I called and they said it was because I added a roommate who's score is low. I am confused I feel like they are just taking applicants money and giving bogus reasons to deny. My father... read more

Mike W 

on BBB

3 years ago

Easily the worst place *** ever worked in my entire life! Dont bother calling in and asking for a manager because everyone from the too dog to the team leaders absolutely refuses to take escalation calls or help in anyway. If youre in eviction they refuse to work with you, its like good fellas F You, Pay Me is basically the company motto..Progress Residential is a Slum Lord in every sense of the word, Not only have I spoken with scores of residents who are up for Rental Assistance locally but they call in saying that they ca... read more

Matthew W 

on BBB

3 years ago

I have the same complaints as the other renters, fees, fines, and random foolishness! Horrible customer service no one will answer phones for maintenance issues. When they show up it will be a month later even if its an emergency. They started fining me for my grass even though I kept it cut, but if it rains like it does in Georgia they don't care if a monsoon passed through they expect the grass cut while the ground is drenched. The neighborhood couldn't cut the grass with all of the rain for a month and I was fined.My mirr... read more

Aaron M 

on BBB

3 years ago

Beware! Progress Residential is a terrible rental company. I recently did a home to home transfer and it was an awful experience. I made at least 50 calls in a month to finally get the transfer to move forward. Communication is terrible between departments. Nobody knows what is going on. They pin departments against each other to switch you from department to department with no accountability. Complete incompetence from Progress Residential's staff caused me to go over the lease terms and start month-to-month. They have you ... read more