Progress Residential

Antoinette F 

on BBB

3 years ago

I would give progress no stars! I have been living in my house for going in three years! It was havenbrook before it became progress, and now they trying to tell me I owe them ********* and I dont owe any back rent my situation has been going on for a year I have yet to get help explanations as to I owe them all this money! They have been chatging me for water since I moved in and I also been paying for water thru **** county water company! They refuse to give me a credit and now all of a sudden they have no record of my sit... read more

Athena M 

on BBB

3 years ago

I am a flood victim that they duped out of 350 that has to be out her home due to the damage the flood had done and waited only for them to lie about sending a email be told everything was fine with my application the previous day according to them them be denied because they lied about a email than kept lieing about the day they sent the email regarding the closing docs first they said I did not send over the closing docs then a diff rep said dont know why they said it was you it was your daughter I said what is the truth h... read more

Ruth A 

on BBB

3 years ago

One but I should give them a ZERO.Steal almost ***** dollars and still acting like i have to wait. worst company!!! 

Leah M 

on BBB

3 years ago

My experience with Progress has been horrible from start to end. Before I moved into this home in November 2021, I noticed several large portions of the fencing that needed repairs. I notified Progress of this and was assured it would be repaired. It took until AUGUST of 2022. During that time my dogs have gotten out twice due to an entire panel falling over that we had to hold up with a board (construction waste), and a faulty gate. At one point, a massive Rottweiler came in under the wire fence which was bent upwards enoug... read more

Tawana R 

on BBB

3 years ago

It there was a way to leave a zero I would. I cant believe there is not a class action suit against these people. on 8/12/2022 the home caught fire due to bad wiring in the lights. It was no fault of ours and we are the ones suffering. We were asked to pay the rent for the month an forced to leave the home in which we could not live in anyway. Then given the option to switch to another progress home. Which I did because I have no options at the time. The deposit from the home with the fire was never returned, just claimed i ... read more

Lisa A 

on BBB

3 years ago

Their are application alone is very questionable. They list that there will be a obvious application fee which is no.n refundable ok, a holding fee of $250 that is to remove the house off the market while application is under review ( it does not remove the home off sites ) which in return they rack up on application fees , also your hit with a $35 convenience fee thats also non refundable but you wont be aware until your getting ready to submit the application. Definitely thumbs downs 

Rebecca C 

on BBB

3 years ago

0 stars... very disorganized. I submitted an application and was approved in July with the understanding the home would be available to move in July 31 according to the website, only to find out later the home would be under renovation. I submitted a holding deposit for the home and fees to apply. I was sent an email saying the home was delayed to move in 4 time having to extend my current lease and having to pay more to do so. I finally was given a chance to view the house, and given a move in date. I had to contact the com... read more

Kayla C 

on BBB

3 years ago

Do not rent. They are not forthcoming with information. You can NEVER get ahold of anyone. I received different answers from multiple people. Their communication is poor. On move in day, I had the police called by progress because they thought I had stolen the front door code to get it. I had a lease signed, money paid, email communication, etc. they still didnt believe I had leased the home. I was told I could move 1x for free to another property they owned. Called and they told me it would be 1 month extra rent to move bec... read more

Kellie W 

on BBB

3 years ago

We were told during 4 separate communications the rental home in MO would be available on 7/10. So we scheduled movers and rented 2 Uhauls to move out of our ** home on 7/21. On 7/10, we were told the home would be ready on 7/15.On 7/15, we were told the home would be ready on 7/21. I reiterated to them that we were arriving on 7/21, movers were booked, and our lease in ** would end on that day as well. On 7/19, we were told that the home would now be ready on 7/27. I called and spoke to someone in an AZ office. He told me t... read more