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Progress Residential
- Real Estate
- Garner, NC
About this business
Location details
637 Poole Dr, Garner, NC, 27529, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They should be under investigations. Every dispute will resolve only to their fare. Quality of property is not up to what you would pay ( my monthly lease is $1670). I live in a house with a damaged foundation. After my complaint about this issue they the idea of fixing the problem was plenty a new grass on the backyard. Several complaints about my master bedroom shower were not resolved. All they did is sent 4 (four) different contractors to investigate the condition of the bathroom. Their IT personal made a mistake fixing ... read more
Business response:
****, thank you for your feedback, and we apologize for any negative experiences. Our records indicate that, since your review was posted, our team has been in contact with the leaseholder to discuss the household’s concerns and to talk about a credit for the account. Thank you again for reaching out. - Rich *.
I am extremely disappointed that a large company such as Progress Residential treats its clients so poorly. I moved in about 3 weeks ago and have been without an operable fridge/freezer. I have been going back and forth with their maintenance department since then and get a service appointment and then nothing happens just another excuse and still no fridge.
Business response:
*******, we know this has been a frustrating experience for you, and we apologize for that. Please know that we are determined to make this right for you, and that our team has been working with our supplier to address this issue. We understand that a new refrigerator has been scheduled for delivery on 3/20, and we also see that our team brought out a loaner refrigerator so that you would have a working freezer in the meantime. We’re sorry that things have unfolded this way, and we are determined to providing you with a good... read more
If there was an option for negative stars, I would have selected that option. I am writing this review to inform potential tenants about the business practices of Progress Residential, LLC. Additional information on Progress Residential, LLC. can be obtained through a Google search or a search of any county Progress Residential, LLC. does business in civil records search on the county’s clerk of courts website. Please advise that the BBB rating of Progress Residential, LLC is based on their response rate not, the final resol... read more
Business response:
*******, thank you for your feedback. We would like to apologize for any negative experience you’ve had and any customer service that you found lacking. We understand that increases in rent are rarely welcomed by residents, but rents are rising in general, and we do believe that our increases are justified based on the market comparison searches performed by our brokers. With that being said, we do understand that our team was able to adjust our initial renewal offer and that you have accepted that offer. We greatly apprecia... read more
I recently applied for a property with this company I was denied. I was informed that I would receive my holding fee of 500$ refunded after a 10-day business hold. I understood that, after the 10th business day I started to contact them to see the status of my refund; as I have finally got accepted into my new home and need my deposit to put towards my new home. Every time I call I am told different days and different things. I finally requested to speak with a supervisor who was extremely rude; who stated he sees notes that... read more
I am extremely disappointed with this company. I rented from there with a 12 month lease. From the beginning things were rocky, of course, after I already signed my lease. The customer service is subpar and I will never rent from them again or refer anyone to rent from them. When calling in there were always different responses from different people. You never seemed to talk to the same person twice. They are based out of Arizona so I was told, depending on where you are living, you won’t speak to anyone locally unless someo... read more
Business response:
******, we are very sorry to read about your experience, and we apologize for any less-than-ideal customer service and for any difficulties you experienced in reaching the right team member. We take your feedback seriously. If you haven’t done so already, you can dispute your move-out charges by emailing our Accounts Department at accounts@rentprogress.com, and they will review your charges to see if any adjustments should be made. If you have any other unresolved concerns or questions, please don’t hesitate to reach out to ... read more
There care in internal and customer communication is unacceptable for a professional organization. The move in process was filled with promises of repair and new carpet because it smelt of cat piss. The move-in inspector rushed the inspection and was exceptionally rude. She further indicated that they would not repair or replace anything and that I would need to take the property as is. When I said I would not do this, she threatened fees for violating my lease. After enough bitching - they upheld their obligation. They requ... read more
Business response:
**********, we are sorry to see that you had an unhappy experience with us, and we apologize for any unclear communications or customer service that you found lacking. We do take your feedback seriously. In reviewing our records, we don’t see that you were charged a cleaning fee. If this is incorrect or if you have any other questions about your move-out fees or any other unaddressed concerns, please don’t hesitate to contact me at *****@progressresidential.com. I’m here to help address any issues you may have. We are sorry ... read more
My husband and I rented a home from progress residental that seemed to look nice at first but throughout the months things started falling apart, mold started appearing plumbing was horrible. In April 2018 I vacated one of the rental properties. In June we received a list of deductions that they claim we were held accountable for such as repainting the entire interior of the house due to dirt on the walls, mold, leaks, plumbing issues etc which affected the home. Also, normal wear and tear on the interior paint of a house is... read more
Business response:
*******, thank you for your feedback. We take it seriously, and we are sorry to read you had a bad experience with us. Our records show that we addressed the work orders you placed, but we apologize if they were not completed to your satisfaction. We also see that you disputed some move-out charges and that our accounts team discussed why those charges were upheld with you. If you have any additional feedback or unanswered questions about your time in one of our homes, please know that you can always reach me at *****@progre... read more
Do not rent with progress residential! They will squeeze you for every cent, even when it’s their mistake. We renewed our lease last year, it was an email that brought us to the site to pick our lease option, 12 months, no major changes and you’re done. This year we bought a house and submitted our written notice. Upon doing this we noticed a typo in the end lease date. Instead of 12 months, the lease actually extended to 13. We contacted the company, they admitted to the mistake. We asked that it be fixed and they refused. ... read more
The Orlando, FL office has the worse customer service. I had an issue with their website payment options for the rent and I was told by one of their customer service agents that it might have been a glitch in the system. It took me calling the office week after week, leaving messages on the property managers voicemail, sending her emails and etc still to not receive a courtesy call from her. When I finally got her on the phone she pointed the finger at another property manager who was no linger with the company and stated to... read more
Business response:
*********, thank you for your feedback. First off, we want to apologize for any unsatisfactory customer service you’ve experienced. We take your concerns very seriously, and we’re sorry if any team members made you feel otherwise. Our records show that we have waived the late fee mentioned in your review and that a team member left a message with you earlier this week regarding this matter. If you have any follow-up questions or additional issues, please don’t hesitate to contact me at *****@progressidential.com, and I will ... read more
Frequently asked questions about Progress Residential
How is Progress Residential rated?
Progress Residential has a 3.1 star rating with 2,282 reviews.
When is Progress Residential open?
Progress Residential is closed now. It will open at 8:00 a.m.