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Progress Residential
- Real Estate
- Garner, NC
About this business
Location details
637 Poole Dr, Garner, NC, 27529, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Back in July 2016 my family and I relocated to Indianapolis IN for a promotion at work for my wife. Due to the timeline and a new baby on the way we had to rent a home site unseen online. We used Progress Residential to rent a home while we acclimated to the area and began the process of purchasing a house. The application process and fees were standard and the move in process was OK (note to anyone reading this, POINT OUT EVERY SINGLE LITTLE NAIL IN THE WALL AND MINOR SCUFF TO ANYTHING TO THE MOVE IN INSPECTION AND GET PHOT... read more
Business response:
*****, we apologize for the various frustrations surrounding your move-out experience and for any inaccurate information that you were provided about termination notices. Our records indicate that our accounts team reviewed your move-out charges, agreed to remove several of them and that you recently signed a resolution agreement saying you agreed with the new move-out balance. Since then, our team has also decided to remove the insufficient notice charge; if you haven’t already done so, you will be receiving a new resolutio... read more
We began our Lease in February of 2018 and we had a few maintenance issues that were resolved, however by September, the gas smell was making me and the kids sick. In addition, my oldest has asthma, so obviously we needed to get to the bottom of the issue quickly. After checking what we knew to check inside the home, I finally decided to call the Gas Provider, TECO. TECO came out and found that there was so much corrosion on the gas line leading to the home that they had to cut off our gas immediately!! You could literally h... read more
Business response:
Sherri, we know this has been a stressful situation and we apologize that it happened. Our records show we treated this situation as the emergency it was and worked aggressively to resolve it. We determined the cause of the situation and ordered and installed the needed repair part, which our vendor completed on Oct. 3 before TECO turned the gas back on Oct. 4. We also understand that our Resident Relations Manager was able to speak with you on Wednesday about the rent credit you will be receiving. Again, we’re sorry this ha... read more
Your property at **** ******* ***** ****, Apopka, FL 32712 lawn is currently over 18 inches high ( there is a small portion that the next door neighbor mowed himself in frustration). I have been addressing this matter since 9/21/18. I e-mailed Progress on -9/21/18, followed up with another e-mail on 10/1/18 and on 10/4/18 followed up a 3rd time and have yet to have the problem rectified or anyone reaching out to me. On 10/4/18 called their 888-878-**** number and spoke with O.J. who indicated he would make sure the matter wa... read more
Business response:
***, we apologize for any frustrations you’ve experienced and any less-than-ideal customer service. Our vendor will be maintaining the property until it’s occupied by new residents, and we will make sure the new residents understand their responsibility to maintain the yard. Thank you for reaching out. If you have any questions or issues in the future, you can always reach us at socialmedia@progressresidential.com. - Phillip
I first started using Progress Residential about a year ago where I rented a house from this company. The move in process when pretty smooth, but that is where anything good with this company ended. During the course of my lease, Progress Residential refused to come to the property to trim the trees even though they stated any tree over 8 feet was their responsibility. When I questioned them, they said they had changed their policy that they would only trim the trees when the Home Owner's Association made a complaint against... read more
Business response:
Richard, thank you for reaching out with your feedback. We apologize for any negative experiences and for any poor customer service. We will share your feedback with team members and use it as an opportunity to review and improve our operations. Our records indicate that a team member was able to reach you late last week and discuss the final electric bill. We also understand that you have received your refund check for the October rent. If you have any additional questions or unresolved concerns, please email us at socialme... read more
I am currently living a home in the Dallas, TX area. When I moved into this home, I reported that the home smelled of dogs and cats, and also that my 1yr old daugther was being bit by something, and I was afraid it was fleas. I also mentioned that I had seen a roach. This was reported on March 9th. I moved in on Feb 28th of this year. They opened a work order for the carpet to be cleaned with no mention of the pest issue. In June, I called in regarding the roaches yet again, and was told that it was the tenant (my) responsib... read more
Business response:
Shandriel, thank you for sharing your feedback, and we apologize for any negative experience or missteps on our end. Our records don’t show any pest issues reported until June, but we do understand that a team member spoke with you this week to walk through the history of what our records show and to discuss some possible next steps. Thank you again for reaching out and if you have any additional questions or concerns, you can always reach us at socialmedia@progressresidential.com. - Phillip
I have never dealt with a more pathetic, incompetent, unprofessional organization in my entire adult life. I cannot fathom the reason that this company is still in business if they treat all of their customers the way we have been treated. I could literally write a book about all of the occasions Progress has failed me as a company after dealing with them for the past year and a half. I really do not want to list all of the problems and headache this company has caused me but I can say that between my roommate and I we have ... read more
Business response:
Courtney, we apologize for your frustrations and for any negative experiences you’ve had with our company. We'd like to further discuss your situation with you to learn more about your concerns and to determine what we can do to make it right. When you have a chance, please contact us at socialmedia@progressresidential.com, and we'll be happy to help you out. We appreciate your time in one of our homes, and we want to provide you with a great resident experience. Thank you for reaching out with your feedback - Phillip
I pity the residents of this company if they treat them even close to the way the contractors hired to rehab their properties are treated. It is borderline criminal how slow they payout and not to mention the grossly misbudgeted scopes. Unless you can read minds and produce paint from water I would highly recommend steering clear of this crooked company! You know it’s bad when they’re employees are calling the subcontractors to find work outside of the company. The Indianapolis market is ran into the ground every year by a w... read more
Horrible!! Getting sick and having multiple reactions to all of the black mold on this property that we have brought to Progress Residentials attention many times and NOTHING has been done, its been an ongoing problem. I smell mildew heavily in certain areas of the house.The maintenance guy even said he smelled it too. But closed out the work order. The vendor they hired to come clean a high up air vent covered in black mold cancelled at 10pm the night before via text and said they rejected the job. Progress Residential does... read more
Business response:
Traci, thank you for reaching out with your concerns. We apologize for any negative experience from a customer-service standpoint, and please know that we take your concerns very seriously and are determined to resolve this issue for you. Our records indicate that a vendor was sent out late last week to address the concerns but was not allowed to enter your home. Our service coordinator has been working to contact you in hopes of scheduling a time that works well with your schedule. Please contact us at socialmedia@progressr... read more
DO NOT RENT WITH THIS COMPANY. They will not take care of their property. The yard was never sodded prior to move-in. We put down seeds, but that seems like its not good enough. The HOA now wants the yard to be sodded and Progress of course is passing this off on us as renter. We do not even know what type of sod the HOA requires or what else they'll pass off on us. Do not expect them to return your calls or e-mails in a timely manner. They are completely unprofessional and the absolute most difficult rental company I've eve... read more
Business response:
Ashley, we apologize for any frustrations and negative experiences you’ve had with our company. Our records indicate that you have renewed your lease and that we will be addressing the sodding issues with your lawn at no cost to you. We greatly appreciate your time in one of our homes, and we will work hard to provide you with a great experience moving forward. Thanks for being a Progress Residential customer, and please reach out to us with any questions or unresolved concerns. - Phillip
Frequently asked questions about Progress Residential
How is Progress Residential rated?
Progress Residential has a 3.1 star rating with 2,282 reviews.
When is Progress Residential open?
Progress Residential is closed now. It will open at 8:00 a.m.