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Progress Residential
- Real Estate
- Garner, NC
About this business
Location details
637 Poole Dr, Garner, NC, 27529, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Do not rent from Progress. They are in over their heads. No one responds to calls or emails, so I'll be resorting to certified mail from now on. My AC was out for a week, and we've received no reimbursement for hotels or our rent. When we moved in, there was cat urine in our master bedroom which was unbearable. We slept on the livingroom floor for THREE AND A HALF MONTHS. The dishwasher was also broken. The toilet leaks. None of the doors properly seal to keep bugs out. I've been fooled. Learn a lesson from my experience and... read more
Business response:
Karen, we thank you for reaching out with your feedback. We take it very seriously, and apologize for any negative experience. We will work hard to provide you with a better experience moving forward. Our records do indicate that you recently received a credit for the time your AC was out and that, after receiving the complaint about the cat odor in the master bedroom, that we treated the floor, replaced the carpet and painted the walls. If you have any unresolved issues or concerns, please don’t hesitate to contact us at so... read more
I am writing to file a formal complaint against Progress Realty as a result of my experience with the company. While it has taken them nearly six months to refund my deposits on the property I was to rent from them, they have done nothing to help me recover my valuable personal property that was stolen from the single family home I was renting from them. Working with rental/relocation agent Pamela ******of Adaro Realty, Inc., I found a single-family home located at 4879 Stone Park Blvd., Olive Branch, MS 38654. I was initial... read more
Business response:
Mark, we understand you're upset with your experience with us, and we apologize for any delayed customer-service response times on our end throughout your stay. We do believe that we made a good-faith effort to work with you. We tried to establish a value for the items in question in order to determine potential compensation, but we did not receive that information from you. As you noted, we also offered you an early termination of your lease. We certainly wish you the best moving forward - Phillip
Progress residential has been the worst company I have ever dealt with. No one ever responds to your questions or concerns until you follow up 3 times. We were supposed to move into our rental property at the beginning of the month and did not receive the keys until almost 4 weeks later, due to consistent delays that were never communicated with us unless we reached out to them. They constantly had some “policy” that was not communicated with us until they already messed up and put us in a bind because we had to be out of ou... read more
Business response:
Christine, we sincerely apologize for any and all negative customer service experiences. We take your feedback very seriously and have shared it with our team members. As you know, your move-in was delayed due to some construction work, and we fully recognize the stress that caused. Moving forward, we will work very hard to provide you with a great resident experience. If you ever have any concerns or feedback, please know that you can reach me at socialmedia@progressresidential.com. Thank you for reaching out. - Phillip
I rented with this company for 2 years. I moved into the house from out of state and rented while I looked around to purchase a home. The ONLY good thing about my experience with Progress Residential was my realtor Hayden. He was WONDERFUL! Having said that, I must add that I would NEVER rent a house owned or leased by this company again. I will just share my most recent situation. I purchased a home and moved out of the rental at the end of my lease. I was sent a move out statement in the mail claiming they would hold my de... read more
Business response:
Kerantha, thank you for reaching out with your feedback. We take it seriously, and we’re sorry for any negative customer service experience and for your frustrations surrounding the move-out experience. We have thoroughly reviewed your account, and we do stand behind the existing move-out charges as well as the reduction in cleaning charges. However, we’re always happy to clarify anything that might not have been explained clearly during the move-out and review processes, and we’re also always willing to address any other co... read more
I do not recommend doing business with this company. I would not recommend them to anybody and one star is too generous. Dealing with this company is horrendous. When we received the house it was disgusting, all of the floors were dirty (carpets, tiles (the grout in between the tiles was black when it should have been white), and hardwood). The handles on the refrigerator are held together by superglue, there was corrosion on a phone jack. There was mildew underneath the kitchen sink and around the master bedroom toilet (whi... read more
Business response:
Royce, thank you for reaching out. We apologize for the negative experience and for any difficulties surrounding your lease renewal. We greatly value your time in one of our homes, and we will work hard to make sure you have a better experience moving forward. Our records indicate that one of our leasing specialists was able to communicate with you regarding your lease renewal and that she has submitted a request to waive the month to month fee that was assessed for August. If you have any other issues or concerns, please co... read more
Do not rent from this business! I had multiple issues upon moving into the home. While renting, the dishwasher quit 2 weeks before Thanksgiving and it took 3 weeks to get it repaired. The AC needed repair each summer I was there, once being out for almost a month in August in Atlanta! When it came time to renew my lease in 2016, the ending date changed from the 31st of the month to the 5th of the following month. Upon contacting them, I was told this was for the company's benefit as they did not have enough move out inspecto... read more
Business response:
Donna, we apologize for any negative experience during your time in one of our homes and for any miscommunications or frustrations surrounding your move-out experience. We’ve thoroughly reviewed your account and we do stand behind the existing move-out charges as well our elimination of the move-out fees associated with the satellite and the lawn. We’re always happy to clarify anything that might not have been explained clearly and to address any other concerns you might have. Feel free to contact us at socialmedia@progressr... read more
Everything was good on move in and while we were there, but when it was time to move out we were extremely disappointed and upset. We were ensured by the pre move out inspector "Guy" that the house looked really good and gave us just a couple of items to make sure we finished up, otherwise we were done. We did everything he said and then some to make sure we got as much money back as possible. When we got the final bill we owed more money! They have a cleaning fee for almost $230 and I was told over the phone it was for clea... read more
Business response:
Jesus, thank you for taking the time to provide this feedback. We take it seriously. We really appreciate your time in one of our homes, and we’re sorry that your move-out experience wasn’t a good one and for any customer-service experiences you found unsatisfactory. While we understand that you would have like more of your deposit back, we reviewed the matter thoroughly and do believe the resolution was a fair one. If you have any additional issues you would like to address, you can always contact us at socialmedia@progress... read more
Don’t ever lease from this company if you want your security deposit back!!! The company comes up with things that they say were backed dated,even through my rent and utilities were always paid on time. It is a total scam.
Business response:
Angela, we greatly appreciate your time in one of our homes, and we apologize for any negative experience or any miscommunications about the move-out experience. Our records indicate that we increased your refund after a thorough review of the move-out charges. Feel free to contact us at socialmedia@progressresidential.com with any questions. Thank you - Phillip
AWFUL company. Never rent from them!!! Kept delaying our move in date so had to pay an additional 500$ to stay at apartment so I had a place to live all while they said the shower door wasn't ready .Well shower guy called and said it had been ready since BEFORE move in date. House isn't level, all wiring was done backwards and wrong per electrician so bad that it could have set house on fire! Their own employee damaged wall and they refused to fix it .Breaker box not labeled which,is illegal per electrician .Charged me for m... read more
Business response:
We greatly appreciate that you’ve chosen to live in one of our homes, Sarah, and apologize for any negative experience. We always welcome the opportunity to discuss any unresolved concerns and help clarify anything that might not have been explained clearly. We'd be happy to talk through any of the assessed fees you've listed and discuss any discrepancies between your review and our records. Please contact us at socialmedia@progressresidential.com at your earliest convenience, and we'll address any concerns with your home or... read more
Frequently asked questions about Progress Residential
How is Progress Residential rated?
Progress Residential has a 3.1 star rating with 2,282 reviews.
When is Progress Residential open?
Progress Residential is closed now. It will open at 8:00 a.m.