This profile has been claimed by the business owner or representative.
Progress Residential
- Real Estate
- Garner, NC
About this business
Location details
637 Poole Dr, Garner, NC, 27529, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
When I first moved into the house I was renting, no one did a walk through with me the house was under another company, the girl handed me the keys and left she said she had an appointment to go to on a Saturday in St. Pete. Later progress took over the property, the pool service changed, the pool never looked clean the people they hired just came and put chemicals in the pool and left. I wasn’t sure exactly when I was moving out but I paid month to month, it’s hard to ever get anyone for service. I finally decided to buy a ... read more
Business response:
*****, we are sorry that you had a negative move-out experience and that you are upset about your initial move-out charges. We understand that our accounts team subsequently reviewed those charges and decided to reverse several of them. Our records indicate that you signed the resulting resolution agreement and that a refund check was mailed to you after that. We appreciate your feedback and your patience while our team reviewed the charges. If you have any additional questions or concerns, you can always reach me at *****@p... read more
This company is a scam. My family and I suppose to moved in Dec 10,2018 but we didn’t due to the walk-through agent, didn’t give us the keys and codes to the house. So, so we ended up moving in the day after. We ask could we get a credit for that one day, which was added in for the total days we suppose to had lived in the house. We were ignored. I only been with is company a month and already have had a lot of bad experiences. Now, another incident with no resolution. I tried paying my rent online, which they promote their ... read more
Business response:
*********, thank you for your feedback. We are sorry that your time in one of our homes has gotten off to a tough start, and we apologize for any poor customer service you’ve encountered while in your new home. We will work hard to provide you with a positive experience moving forward. According to our records, the lease for your home was signed on Dec. 11, at which time we released your lockbox code. We will issue you create a credit for Dec. 10 since you were not in the home that day. Furthermore, we apologize for the prob... read more
This company’s response to maintenance requests is non-existent. I requested a plumber yesterday to fix the water at my kitchen sink which doesn’t work. The company said to leave a key in my outdoor drop box, anc they confirmed the code with me to enter the box. I approved for them to enter the home while I wasn’t home. It is 4:15 in the afternoon and they have not fixed the water. They are saying their ‘tech’ came and rang the doorbell at 8:45 am and we did not answer. They say that they are going to charge me $75 for not b... read more
Business response:
***, we apologize for any miscommunications surrounding your recent maintenance request. Our records indicate that your work order has been resolved and that a team member has reached out to you to confirm that you will not be charged any fees for the maintenance request. Again, we’re sorry for any stress or confusion this may have caused you. We very much appreciate your time in one of our homes, and we will work hard to provide you with a great experience moving forward. If you have any questions or unresolved concerns, pl... read more
My roomate and I have had nothing short of a terrible experience with progress residential, mainly concerning the move out process and their "60-day notice" policy. The way this was handled by the Nashville, TN branch was extremely unprofessional. I'll explain in more detail below. To start, our Progress representative only sent communication to my roomate about moving out prior to the 60 day mark (because, even though I'm on the lease agreement, he is somehow the primary resident yet I am not). My roomate was not able to re... read more
Business response:
*****, we are sorry that you are unhappy with your move-out experience, and we apologize for any inadequate communication about the move-out process. Our records indicate that we did email both you and your roommate prior to the 60-day mark, and we're sorry if you did not receive that message. We understand that our local team was able to recently offer you a move-out date that would allow you to avoid paying rent through your notice period. We also understand that you have requested a different move-out date than the one of... read more
Company told me I would have to change move in date after paying $3450 to them, because I couldn't pay the final $350 and enter it manually onto the site when RentCafe.com showed I owed a $0 balance. I agreed to change the move in date, then was told because I missed the inspection walkthrough by application was cancelled and I'd have to reapply or request a refund. I asked for my money back and still havent recieved it two weeks later. Just filed a claim with my bank. Seems pretty scamming to me. Strangest part was the guy ... read more
Business response:
******, thank you for reaching out with your concerns. Our records indicate that your refund check was mailed on Nov. 28 so you should receive it by the middle of this week. If you don’t, feel free to email us at ***********@progressresidential.com. Thank you - Rich **
I have lived in progress residential homes for about two years however I bought a home and I moved out last week on 5 Of November I have did a walk-through with the person who told me that she was a inspection person when I left the inspection she told me the only thing that was wrong with the home was three screens that needed to be replaced which I agree with her because I knew my husband pressure washed the outside of the home before we moved out and Messed up the Screens outside of 3 windows so then a couple days later w... read more
Business response:
*******, thank you for your feedback. We apologize for any inadequate service and for any unclear communications regarding your move-out experience and charges. Our records indicate that our accounts team has been in touch with you about the concerns you outlined in your review and that they will be conducting a thorough review of your move-out charges. Their review is scheduled to be completed early next week and they will contact you regarding the results of their review then. Thank you again for reaching out. - Rich *.
I lived in one of their homes in Orlando for a long two months after finally giving up on thinking they were going to fix anything. At move in I had no operating dishwasher, no use of the oven since no one could figure out how to fix the door after two service calls. I had no working outlets in either bathroom and I had to pay someone to come in with a bush hog to clear out the back yard and also the broken fence. Pieces of the floor were laying on the stairs, outlets were sticking out of the wall. It was a nightmare dealing... read more
Business response:
Donna, thank you for reaching out. We are sorry to hear about your frustrations, and we apologize for any inadequate customer service. We understand that our accounts team has been working with you this week to address your concerns. Our records show they have conducted a review of your move-out charges and that they have reversed the charges for damages and reduced your early termination fee. If you haven’t received one already, you should soon receive a resolution agreement to sign. We wish you the best in the future. Than... read more
Progress Residential is by far the worst renting experience that I have ever had. The company is by far the most dishonest, greedy and unethical company that I have ever had the displeasure of working with. If you can find another leasing company please do, stay way from these people. We rented a home for one year. They slipped in 24 months instead of 12, we caught it early and worked with them to fix it, constantly calling and working to have them change it. They assured us they changed it, and even in the moving out proces... read more
Business response:
***********, please accept our apologies for your experience. We take your feedback very seriously and will use it to improve our operations. Our accounts team has completed their review of your move-out charges and will be removing several of them, including the lease buy-out fee. If you haven't received this already, you should soon be receiving a resolution agreement for your review and signature. Thank you for reaching out, and we’re sorry we didn’t provide you with a better experience. We certainly wish you the best mov... read more
The service techs that come out & service every broken part of my home, are amazing! They are extremely sweet & literally feel bad for my entire family. I’ve lived at this residence since May 2017 & let me tell you, I’ve called out service techs So many times! Dishwasher, fridge 3x(finally replaced it), AC unit 3x(finally completely replaced it), sensor lights for my doorbell & addresslight(HOA issue), & NOW my dang water won’t heat. This house is not that old but they have such out of date crappy appliances, and the vendors... read more
Business response:
******, thank you for reaching out to share your feedback, and we’re sorry that you’ve been frustrated by your time in one of our homes. We understand that the operations director for your market has tried to reach you to discuss your concerns in more detail. Our records indicate that all of the work orders you’ve placed have been resolved in a timely manner. As appliances age, they do accumulate wear and tear and can begin to malfunction. When repairs will address the issue, we are dedicated to making those repairs promptly... read more
Frequently asked questions about Progress Residential
How is Progress Residential rated?
Progress Residential has a 3.1 star rating with 2,282 reviews.
When is Progress Residential open?
Progress Residential is closed now. It will open at 8:00 a.m.