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Progress Residential
- Real Estate
- Garner, NC
About this business
Location details
637 Poole Dr, Garner, NC, 27529, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
DO NOT RENT FROM THIS COMPANY... THE WORST, TAKES YOUR MONEY, THEY DO NOT TAKE CARE OF THEIR PROPERTIES, IT IS AWFUL
Business response:
Tara, we apologize for any negative experience you’ve had as one of our residents. We understand that you’ve been frustrated with a recent service order, and that our operations director has been in touch about why the repair work unfolded the way that it did. We are always committed to providing and maintaining quality homes, and we hope you won’t hesitate to reach out with any additional comments and concerns you may have. You can always contact the team in your market, or email us here at socialmedia@progressresidential.c... read more
Money hungry company 0 STARS....DO NOT RENT WITH THIS COMPANY. I can not wait until my lease term is complete. Would rather go back to an apartment than renew. I'm in the Dallas, TX area, and started having issues when a rep informed me that my payment did not go through due to app issues, please pay again. My bank waived the stop payment fee but the company stated I paid late. Gave a date and time that I would be in my car, in route to work, in heavy traffic like a normal work day. I laughed on the phone when she stated tha... read more
Business response:
Shondrea, we’re sorry for any frustrations and negative experiences you’ve had during your time as one of our residents. We’re also sorry about any confusion with the payment process and billing. Our records indicate that our team has been in touch with you and walked through payment options to help avoid late fees. Our records also show that the balance owed is correct. If you have any questions about your account, please don’t hesitate to reach out to us, we’re happy to walk through your account and answer all questions. Y... read more
AVOID RENTING WITH PROGRESS RESIDENTIAL AT ALL COSTS. I was in the process of moving to Florida from Michigan which was on a timeline and decided to apply for more than one home in case we weren't approved for one of them. A home Progress residential had listed was our second choice. We ended up approved for both homes we applied for and signed the lease for the one we liked better through another property management company.... When I did the Application for progress I had a progress residential representative walk me throu... read more
Business response:
Alex, we’re very sorry this has been such a frustrating experience for you, and we apologize for any inadequate customer service you’ve encountered. Our policies around the holding fee are communicated throughout the application process; it’s not something we hide for this very reason. We inform people about the holding fee in our Future Resident Guide on our website, our team members let people know about it verbally, and we provide an entire disclosure page in the application process dedicated to informing applicants about... read more
Be very careful renting from this company. We have rented for 5 years with them and needed to move out of state, where they do have other properties. We originally moved in on the 1st of a month, low and behold now our lease is 14 days into a month. So they added days onto a lease, where these days came from no one knows. They want to charge us a months rent for "breaking" our lease, even though we only had a month left. We also provided them with proof of insurance, but they continued to charge us every month for insurance.... read more
Business response:
Scotchlass, we apologize for any frustrations you’ve experienced or any less-than-ideal customer service. However, our records do not show you as a leaseholder or an authorized occupant of one of our homes. We understand that you have been in contact with some of our local team members, and if you have any unresolved questions or concerns, you can always reach us at socialmedia@progressresidential.com. We're also happy to discuss any specific details about the lease with the verified leaseholder. Thank you - Phillip
Absolutely HORRIBLE! First of all, we didn't know we needed to comb the house with a fine toothed comb when we moved in and take pictures of or report every little minuscule imperfection because it's a rental home not a brand new residence. We, as adults, did not call for every day things like the toilet valve replacement or the disposal seal when it went bad: we went to Home Depot and fixed the simple fix. We didn't call for anything or have complaints placed against us by our neighbors. In my opinion we were ideal tenants ... read more
Business response:
Stewart, we appreciate your time in one of our homes, and we apologize for any negative experience surrounding your move out. You should be receiving your move-out statement soon, and the statement will provide you with instructions on how to challenge the amount of your security deposit refund if you choose to do so. That process will allow you to let us know what you think we got wrong regarding your move-out charges. We’ll be happy to consider any issues to determine if any of those charges should be refunded. We’re sorry... read more
TENANT BEWARE OF PROGRESS RESIDENTIAL!!!!!!!!!!!!!!!!!!!!!!! THEY WILL WRONGFULLY WITHHOLD YOUR SECURITY DEPOSIT TO WHICH YOU WILL ONLY GET BACK IF YOU TAKE THEM TO SMALL CLAIMS COURT. I would have given a "0" for stars if I could have. Even with my submission of pictures, pre-move out checklist that stated the items that I could be charged for if I didn't take care of for which I took care of ALL ISSUES ON THE LIST, we were charged for items NOT ON THE LIST made by THEIR REPRESENTATIVE so the pre-move out inspection is a wa... read more
Business response:
Marlene, we apologize for your negative experience and for your frustrations about the move-out process, and we appreciate you reaching out with your concerns. Our records indicate that we have completed a thorough review of your move-out charges and will be waiving several of the charges. If they haven’t done so already, a team member will be reaching out to you soon about the waived charges and next steps. If you have any questions or any other unresolved concerns, please feel free to email us at socialmedia@progressreside... read more
Progress Residential has been a nightmare from day one. I was told after I signed my lease that there were additional fees and I needed to send more money. Then I wasn’t billed for my utilities for 2 months and when the bill finally came it was doubled and added up to over $1200 in utilities alone. Now the crazy thing is I live in an 2000 square foot home and can’t imagine how I could use that much electricity. When I asked to see my useage I was told I could request it but what I was sent was a entry level spread sheet. The... read more
Business response:
Pam, thank you for reaching out with your feedback. We apologize for any negative experience or unclear communications that have occurred during your time in one of our homes. Our records indicate discrepancies with your review and that a third party has made a determination on your situation with us. If you have any questions, you can always reach us at socialmedia@progressresidential.com. Thanks - Phillip
This is an extremely unprofessional company. They are also difficult to deal with. I do not recommend anyone renting a house from this company. I would give them a “0” star rating if I could.
Business response:
Summer, thank you for reaching out. We apologize for any negative experience and are working hard to change your opinion. We understand that team members have been working with you in recent days to address your concerns, and it sounds like they were able to bring about a resolution to the issue. We very much appreciate that you’ve chosen to rent from us, and we are dedicated to providing you with a great experience moving forward. If you have any other concerns or feedback, you can always reach us at socialmedia@progressres... read more
If I could give 0 I would. This has been the absolute worst company I have ever had to work with. They don't answer the phone and if you do ever get on the phone with someone they just transfer you around to "find the right department." They keep trying to to pin thousands of dollars of fees on me and my roommates that we were told we didn't have to pay. We were then told that the phone call that took place telling us this would be recovered and listened too and if there agent did in fact tell us that we didn't owe these fee... read more
Business response:
Tori, we’re sorry for any frustrations and less-than-stellar customer service you’ve experienced, and we thank you for sharing your feedback. We take it very seriously. Our records indicate that our team listened to the phone call recording last week and has shared with you our findings. Please don’t hesitate to contact us if you have any further questions or additional concerns; you can always reach us at socialmedia@progressiresidential.com. Thanks again for reaching out, and we will work hard to provide you with a better ... read more
Frequently asked questions about Progress Residential
How is Progress Residential rated?
Progress Residential has a 3.1 star rating with 2,282 reviews.
When is Progress Residential open?
Progress Residential is closed now. It will open at 8:00 a.m.