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Progress Residential
- Real Estate
- Garner, NC
About this business
Location details
637 Poole Dr, Garner, NC, 27529, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Don't ever rent from this company. I have several problems with them. they lie, won't help you with service request and will send out people that doesn't know what they are doing. I still have Harvey damage in my laundry room and they have not yet finished the problem. I asked 2 times and sent in pictures.
Business response:
Brandy, thank you for reaching out and providing this feedback. Please accept our apologies for your experience so far; we’re committed to doing better moving forward and making things right. Our records show you’ve been in contact with our local team members and had some productive conversations with them since posting your review. They are working hard to address your concerns and will be in touch. Thanks again - Phillip
If I could give 0 stars, I would. We moved in about 2 months ago and have had 6 plumbing issues now. This is a newly renovated house, so I understand there will be a problem here and there. The first issue was from a busted water hose faucet leaking into the room inside the house, leaking INTO an electrical outlet. They had someone fix that problem, but they have yet come to repaint the hole they had to cut into the wall. We were told that someone would be in contact about that, but I'm assuming they will say that we were su... read more
Business response:
Courtney, we’re sorry this has been a frustrating experience for you, and, moving forward, we hope we can help you feel better about being in one of our homes. We certainly appreciate that you’ve chosen to rent from us. Our records do indicate that your service requests have been completed in a timely manner and that more are slated to be completed by the middle of this week. If there’s any additional feedback you would like to provide about this experience, or if you have any other concerns, please email us at socialmedia@p... read more
I would never recommend or refer anyone to Progess Residential Property Management Services EVER! Applied for a property listed on Trulia that is handled through Progress 17230 Marquette Point Lane, Humble, TX listed for $1710.00 per month. We have been looking for homes for months and we either wait too long to apply and it's gone or we see a lot of homes for lease that are not maintained. I have viewed two homes in the EXACT same subdivision as the one listed with Progress so I know the homes in this area have great update... read more
Business response:
*********, we apologize that this was a stressful experience for you. We do want to note that - due to Fair Housing and privacy considerations - we do not share information related to any prospective resident's application or approved applicant's residency with an agent or any other third party. Additionally, our records indicate that the communication between you and our company transpired differently than you describe. However, we always strive for accuracy, and are more than willing to discuss any discrepancies between ou... read more
This is just a RIP OFF company. My wife & I moved into one of there homes in Orlando FL. They took ALL $1,750 deposit & then had the gall to bill us for $7.30! We left the house 2155 Colonial Woods Blvd. spotless! Unlike when we moved in, the place was filthy, lawn not cut, multiple rug repairs & bugs everywhere. Wish I could afford an attorney & I'd sue these scumbags. STAY AWAY FROM THESE ASSHOLES!
Business response:
Sam, we apologize that you’re frustrated with the move-out process. If you disagree with any move-out charges, we encourage you to email us at accounts@rentprogress.com and let us know what you think we got wrong. We’ll be happy to review everything and consider any charges you think should be refunded. Thank you.
July of 2017 in GA I saw the home online to rent and called the number to inquire about it. I was excited and then regretted it immediately. First, there is an initial walkthrough to determine any damage or normal wear and tear on the property prior to you moving in. You have to electronically sign the document through your email that the walkthrough was done before you can rent the property even if the walkthrough was not actually done. I expressed this to the woman I spoke with on the phone and broke it down for her that t... read more
Business response:
Hello, we’re sorry that you’ve had a frustrating experience. We understand that the eviction proceedings have been terminated, and we hope that moving forward you will feel better about your time in one of our homes. Our records indicate that you were present for the initial walk-through and that we had not received any service requests from you; however, we aim for accuracy and are willing to address any discrepancies. We understand that a team member was going to reach out to you to get a list of any items in the home that... read more
Beware!!!! I wish I could give zero stars!!!! I am not at all surprised at all the negative reviews with this company. I was in a home less than a year due to Military orders for deployment. During move-out, I was told by the guy that I took really good care of the home and some dusting under a cabinet was missed and touch up paint in ONE room was only needed which would only cost a couple hundred dollars. Well that was wrong, out of $1425 deposit, I was initially refunded only $245. They charged me $825 for paint, $200 for ... read more
Business response:
******, we’re sorry that you’re frustrated with your experience with us. Our records do indicate that our team has communicated consistently with you to refund some charges and to explain why, after thoroughly examining the matter, we determined the pressure washing charge stands. We greatly appreciate your time in one of our homes, and wish you nothing but the best moving forward. If you have any additional questions, you can reach us at socialmedia@progressresidential.com. Thank you - Phillip.
Over the past few years, any maintenance issue has been done poorly and even if they sent someone to “fix” the first persons poor work, that was done poorly too or not at all. Many things that should be kept up with to make the house appear nice, and which I pay rent for, has been done half way or I’ve been told that if HOA isn’t complaining then they aren’t going to fix it until I move out, but yet they raise my rent each year and want to charge fees for nonsense. The woman I have to deal with on the phone when I have a com... read more
Business response:
Thank you for your feedback, ******. We apologize for your frustrations and will have a local team member reach out to you shortly to learn more about the specifics of your complaints and see what more we can do to help. Our records do indicate that all maintenance requests have been handled, but when we talk we can identify any lingering concerns and issues that need to be addressed. We want you to have a positive experience with Progress moving forward, and we look forward to talking with you soon. - Phillip
This company is absolutely the worst rental company we have ever dealt with. We rented a home in Memphis starting in 2015 under a different company and then Progress took over. Everything seemed to be fine until it came time to move be out. Beware that it doesn’t matter how spotless your house is, Progress will find a reason to keep your security deposit. We moved out in May and the only items the inspector noted was 8 “smudged” walls, a broken pop up assembly in a bathroom and a broken toilet handle which was reported to ma... read more
Business response:
*********, we apologize for any discrepancies with regard to move-out fees and would welcome the opportunity to review your situation in greater detail. We strive for accuracy and would be happy to take a look. Please contact me at socialmedia@progressresidential.com and we'll get started. As with all residents, we want you to be happy with your experience with us and we look forward to assisting with this matter. Thank you -- Phillip.
I am NOT at all surprised as to how many negative reviews this company has, and I thought I should just continue to add on. Well first of all we put out 4 grand just to move in this property. We have a full house, and I regret the day I thought this house was the most beautiful thing and everything my family would need would be here in this house. It saddens me to know this is going to be the biggest money pit I will ever have to encounter and this house will only drag me backwards, and we dont even own it! First of all when... read more
Business response:
*****, we apologize that you are feeling frustrated, and hope to connect with you soon to discuss your concerns. We reached out to you this week and will continue to attempt to make contact as we aim to conquer any outstanding or unresolved issues in your home. We invite you to contact us at your convenience, as well. Our records indicate that we are currently up to date on service requests at your home, and we’d be happy to reopen any requests that haven’t been fully taken care of, or create a ticket for any outstanding iss... read more
Frequently asked questions about Progress Residential
How is Progress Residential rated?
Progress Residential has a 3.1 star rating with 2,282 reviews.
When is Progress Residential open?
Progress Residential is open now. It will close at 5:00 p.m.