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Progress Residential
- Real Estate
- Garner, NC
About this business
Location details
637 Poole Dr, Garner, NC, 27529, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am a new tenant with Progress Residential (Less than a month) and it is already a nightmare. I was a lease takeover where they allowed the previous tenant to leave a balance and notify me 15 days after I moved in that there was a balance due on the account. I have rented with many property management companies including large hedge-fund corps like progress and I have never known for any management company to allow anyone to pay a partial rent payment however in this case they allowed me to take over a lease agreement with ... read more
Business response:
*******, first off I want to sincerely apologize for your negative experiences. Our goal is to always take great care of our residents and handle their issues promptly, and we dropped the ball in these instances. I've talked with my team members and am pleased to hear that they have connected with you and are working hard to resolve your concerns. I understand that the fees you were charged have been waived and that the issue with your refrigerator will be resolved shortly. Thank you for reaching out and sharing your experie... read more
I have lived in the home for almost a year and it seems like there is always something going wrong with this house. It absolutely floors me that this company does not have an emergency service on the weekend. The AC started blowing hot air and I placed a work order online on Saturday afternoon. The temp quickly reached 87 in the house and I called the office to see if someone can be sent out here since I have two children and a pet. When I called the rep told me they can escalate but no one would call me for atleast two days... read more
SO. At the end of two years of renting a property through Progress Residential, I leave my final review. Sadly, it is a stinky one. I won’t go into too much detail (as my attorney has cautioned me about that with a pending suit), but suffice it to say that this particular office most likely is one of the better ones, but as a whole, the company is 100% an investor-driven bottom-line focused corporation with little to no regard to an individual’s satisfaction. When they attempted to raise my rent by about a third upon the re-... read more
STAY AWAY FROM THIS COMPANY! They will keep your BIG security deposit no matter how nice & clean you leave the home. Never fix any issues that arise. Then after paying rent for a whole year ON TIME or before 1st of the month, they increase your rent for new lease like ours almost $100 per month.
I've rented through several larger rental companies since moving to Florida in 2012 and Progress Residential is by far, THE WORST we've rented through... I've seen previous comments, and they're spot on... I laugh at any sort of refund of your deposit. We paid $380 for the carpets to be cleaned prior to moving out and they STILL charged us to have it done. They charged us for the screen that was broken and we asked them to replace; which they said no it was the tenant responsibility; however they charged US for it anyway....... read more
Business response:
Hello, ******. We are so sorry to hear this was your experience renting a Progress home. It seems there were a few miscommunications regarding your move-out and the maintenance of the home. We do thank you for being a Progress resident and hope we have the chance to make it up to you in the future if you are ever in need of another rental home. Again, we apologize for the inconveniences and miscommunication during your move-out experience.
Progress are is not a good Company to rent from, the tech repair people do not fix any thing correctly they came out 3 times and never fixed the fireplace,the upstairs bathroom leaked, they came out 2 times and it still leaked so the kitchen cilling began to smell like URINE. The House have a mildew smell that was making me sick. So did not renew my lease. I paid $1,549 for security deposit when I moved out the house was clean and nothing was broken. Progress Made up charges to keep my deposit they sent me a refund check fo... read more
Business response:
Hello, ******. We are so sorry to hear that the performance of the service techs was unsatisfactory. We do thank you for being a Progress resident and sincerely apologize that you did not have a pleasant move-out experience. We hope to have the chance to make it up to you in the future if you are ever in need of another rental home.
Worst management company ever! There is no way out of their lease early unless you are active military or being physically abused. You have to give 60 days notice even when your lease is up or they charge you exorbitant fees. Want to end the lease early, you have to pay 3 months rent. Want a 7 month least, 200.00 more per month. Want a month to month lease while you try to purchase a home, 300.00 per month additional. There are no options and no negotiation, this house would rent back out in less than a week yet there is no... read more
Business response:
Hello, ******. We sincerely apologize for the inconvenience and trouble you've experienced. We do try to work closely with our residents who are having trouble with the online payment system or have questions about their leases. We would like to discuss these issues further and answer any questions you may have - please feel free to email us at ***********************************with your full name and property address so we can investigate. Thank you for your residency!
We have had the worst customer experience with Progress Residential. We have lived in the home in Huntersville, NC for almost 2 years. Approximately 6 months ago the house next to ours was bought by PR (Progress Residential) to a young women and 4 young children. Also to note, we have street parking in addition to our driveway. After a month, a man who was living in the rental, also owned by (PR), stormed to our front door demanding that we move our car so he could get his mail delivered. He ensued on calling my spouse horri... read more
Business response:
Hi, Franklin. We're deeply sorry for the stress you experienced. Please rest assured knowing that all of our residents undergo an extensive background screening prior to being able to Lease a home. You may view those requirements at the link below. Additionally, we will look into the tenant status to be sure all individuals in the home are on the Lease Agreement and have met these standards. http://prospectguide.rentprogress.com
That Progress Residential has an A+ rating just shows how meaningless the BBB is in 2018. DO NOT DO BUSINESS WITH PROGRESS RESIDENTIAL EVER!!! I am a current tenant, suffering from their tyrannical business practices. All current Progress Residential tenants need to start reporting this horrific corporation to government authorities. Don't believe me, see HuffPost article: "Drowning in Profits By Laura ************". Google it, and Google all the reviews nationwide of Progress Residential. I know Progress Residential and Inv... read more
Business response:
Hi, Kent. We're sorry to hear that you are unhappy with the service you've received from our team. Our Service Manager will out today to re-review the repair made to the sidewalk. Please note that only the damaged areas will be repaired.
Frequently asked questions about Progress Residential
How is Progress Residential rated?
Progress Residential has a 3.1 star rating with 2,282 reviews.
When is Progress Residential open?
Progress Residential is open now. It will close at 5:00 p.m.