Progress Residential

Jessica B. 

on BBB

8 years ago

My husband and I rented a house from Progress Residential starting in 1/2017. In December 2017, when we had just signed our lease renewal for 2018, our HVAC broke. There were subzero temps in Indianapolis that month, and Progress didn't fix our HVAC for 3 weeks. Our two small children were freezing, as were we...with temps in the 40s in our house overnight despite two space heaters. We contacted Progress customer care over 10 times. We then were told we could not break our lease, despite the fact that they had breached India... read more

Disappointed Customer. Never again. 

on BBB

8 years ago

Terrible!!! Where do I start? Electric and water unusually high. Finally prorated bill 17 days not 14. Claim $1400 in damages when the home was left in better shape than when rented. Mail box was broken before moving in. Got a threatening letter that they would fine me. Holding my deposit be because of said $1200 in damages. The pre inspector came to the home asked me to paint. Clean floors and MULCH!! There wasn’t any mulch prior to move in but I did all those things anyway. Yet still didn’t pass inspection. Best part. The... read more

Luther C. 

on BBB

8 years ago

My experience has been horrible. My house was not inspected prior to me moving in. 2 months in I find out the house has termites as they ate through the wood and are all throughout the house. I have mold in my stand up shower, my heat does not work in 2 rooms, my toilet is sitting on a brick, I had to have a plumber come out to be able to have my washer and dryer hooked up, I have a hole in the wall where a wall unit was put up unstable in my bathroom, my carpet is really dirty, my range had dead bugs in it, my garage has sp... read more

Linda H. 

on BBB

8 years ago

This is the worst company I have even delt with. I view this house in Douglasville, Ga I ended up renting the home. Within a week I got a email from HOA regarding weeds in the yard What? I told them those weeds were there before I rented the house why didn't they violate the company I called the lady I was dealing with from the company she was very nice and tried to be helpful. I can't say that for the rest of the employees I've encountered. The house is very cute but I soon found out the they had made repairs to the house o... read more

Nolan W. 

on BBB

8 years ago

BEWARE of Progress Residential!!! This is the worst rental company ever!! They are charging me for a full months rent for more than my monthly rent was. The home owners association charged me almost every month during my second year lease but it was billed through progress residential and would not allow you to pay rent without paying for a bogus home owners association fee so if you wanted to dispute it your rent would be late as well, CAN YOU SPOT THE SCAM! I moved out and cleaned the house spotless but it didn't stop them... read more

Gladys G. 

on BBB

8 years ago

I just want to share my experience with Progress Residential Property Manager, LLC. I rented a home from them in summer of 2016. The house was nice but at the time they gave me the house to move in there were certain things that needed to be fixed which we agreed to move in and they could fix it afterward. So, the things were a leak under the kitchen sink, the shower on the master bathroom, ( we couldn't open it because the faucet felt), a bin on the fridge was broken with a whole on it which I did not put too much mind to i... read more

Ryan C. 

on BBB

8 years ago

The BBB is a joke for giving this company an A+ rating. The overwhelming majority of people are here giving bad reviews because they, like me, got screwed in one way or another. Avoid this company at all costs! 

Angela K. 

on BBB

8 years ago

Terrible experience, poor accounting and practices. You move into a somewhat clean, half functional home (my rental was dirty, no hot water running to master bath, half the light bulbs were burnt out, furnace had to be replaced, trash was filled to the brim, many repairs needed). Renters are baited with concessions that make the process seem easy and affordable. When you prepare to move out they begin warning you of all the fine print fees you didn't know about - pay months of projected utilities in advance (based on maximum... read more

Ruth K. 

on BBB

8 years ago

I have rented for years and have never, ever lost my deposit. Progress is by far the worst rental management company I've ever encountered. They never return calls. No replies. No real person. I am extremely upset that they kept ALL of my deposit. All $2K. My lease was up on 2/6/18. I was scheduled for a walk-thru at 9:30 a.m of the 6th. The day prior, our person stated that there was a meeting and he could not meet me at 9:30 that he had to push the walk-thru to 11 p.m.. I told him I didn't think I could come as I work an h... read more