Progress Residential

Aspen W 

on BBB

6 years ago

I am honestly shocked that this company has the ratings they do. It is beyond difficult to get anyone to answer the phone, even when you call direct lines. For example: Chloe Conner. I would go days between leaving voicemails and had even emailed and would never get a response. This company charged me $1625/mo for rent. When I received the renewal agreement, they tried to increase my rent to $1660/mo. Yet, when I went onto the website to see what they had the home listed for, it was at $1595!! They tried to pull a smooth one... read more

Nancy L 

on BBB

6 years ago

STAY AWAY FROM THIS COMPANY!! So Many things are sketchy with them. They approved my son and daughter in law on 2/18 and told them they were moving in on 2/28 all in writing. They then sent a denial on 2/22 at 4 in the am. Called trying to find out what was happening as they got email about interest in an address in another state and a denial. No one would call back and they were to give all the fees on 2/24. After calling over 50 times and never getting to speak to their advisor, cust service said my son had a criminal reco... read more

Olauren T. 

on BBB

6 years ago

After renting a property for 2 years my family decided to end our lease due to annual rent increases. We had a pre-move out walk through with a Progress Residential representative about 30 days before the lease ended and at that time there were no call outs to damages in the home or fees that would be applied at move out. We were given a move-out check list in which everything had to be completed by our lease end. By the date of move out everything on the list had been completed with the exception of "Power washing the exter... read more

Kevin B 

on BBB

6 years ago

Many minors issues after move in.Filthy Pool area with spider webs everywhere in the screened enclosure and framing dirty and caked with green moss/mold. Pool deck are melted ballon end everywhere. Cabinet knobs glued on as screws too short - glued didn't hold so knob-less. Corners cut everywhere it seems. Never received copy of walk through nor were emails answer asking for a copy. Poor customer service from "Service Manager" Chris in the Palmetto office regarding an AC issue. 

Talon N 

on BBB

6 years ago

WITHOUT WATER IN HOUSE FOR 4 DAYS ON 2 SEPERATE OCCASIONS due to issues with plumbing in a 14 month period. Also have gone without air conditioning for almost a week two SEPERATE occasions during Florida summers, internal temperature of house reaching 90 degrees with humidity literally running down the wall. They dont care about making sure you have any water in your home or air conditioning but believe that they absolutely will raise your rent by 7% minimum every time your lease comes up 

Jessie G 

on BBB

6 years ago

Racial profiling. If you are brown, they will ask for a color copy of your ssn, with all the edges showing. Beware. 

CHRIS L 

on BBB

6 years ago

am writing in response to the phone call my wife recieved from our resident advisor makayla.Is this some sick joke?We were told we owe $899.40 for unpaid utilites.And have to be paid by tomortow well thats not gonna happen.I knew we owed $125.00 for the late fee as our checks were not deposited till the 3rd .How do we know what to pay since you have us locked out of our rental portal since september.I have called several times and was told due to our bounced check we were locked out like criminals.Is that how you treat resid... read more

Jessie A 

on BBB

6 years ago

Horrible maintenance staff. Horrible staff period. They dont care about you. Only care about the money. Steady hikes in price regardless of anything. Would not recommend them to ANYONE. Four years of my life. Worst ever! Never ever rent from thwm 

Nataly F 

on BBB

6 years ago

DO NOT RENT FROM THIS COMPANY! I REGRET THE DAY I SIGNED A LEASE WITH THEM. We were given a rat infested home. It was filthy, and the carpets were not cleaned properly. Carpet has chemical residue that has caused health issues for all my family. They are not professional, first they claimed that they were going to clean the carpet, then they said they were not cleaning it because the past resident had given them the receipt that it was cleaned, and it was not their problem that that company did a bad job-- if I wanted the ca... read more