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Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Very professional, courteous, and knowledgeable I was greeted right away by time when I walked in the door he was able to help me in a timely manner as well as booked a Uber for me. I was able to get my vehicle back within a few hours and provided upcoming services that I need to pay attention to next time I come in.
Business response:
We sincerely value your wonderful feedback about your recent service experience. It's heartwarming to hear that our team provided you with professional and courteous assistance from the moment you arrived. We're pleased that we could help you efficiently and arrange transportation while your vehicle was being serviced. Getting your car back to you quickly while also keeping you informed about future maintenance needs reflects our commitment to comprehensive customer care. Your recognition of our knowledgeable approach means ... read more
Great communication and customer service. Khodi and Shannon were both amazing at their jobs. Not once was I left in the dark about my car.
Business response:
Thank you for taking the time to share your positive experience with us. We are delighted to hear that our team provided excellent communication and support throughout your visit. It's wonderful to know that Khodi and Shannon delivered outstanding service and kept you well-informed about your vehicle every step of the way. Your feedback about staying informed and receiving quality customer care means a great deal to us at Prosper Ford. We truly appreciate customers like you who take the time to recognize our team's dedicatio... read more
Nice customer service. Had a mix up with pricing but Tom got it all straightened out.
Business response:
We are delighted to hear about your positive experience with our customer service team. It's wonderful that despite the initial pricing confusion, everything was resolved effectively for you. We truly value customers like you who recognize our commitment to making things right. Your feedback about the quality service you received means a great deal to us at Prosper Ford.
I was greeted in the service drive. I had an appointment and Tony introduced himself, and we talked about what I wanted done. He kept me informed. My car was ready in a timely manner
Very professional & great service. I had an outstanding experience with Cody at Prosper Ford! As a first-time customer at this location, I truly felt taken care of from start to finish. Cody was professional, knowledgeable, and made the entire process smooth and stress-free. I’m very satisfied with the level of service I received and genuinely appreciate the attention to detail and customer care. Because of this great experience, Prosper Ford has definitely become my go-to destination for all my car needs moving forward. Hig... read more
Business response:
We are absolutely thrilled to hear about your outstanding experience as a first-time customer! Your kind words about receiving professional and knowledgeable service truly mean so much to our team. It's wonderful to know that you felt genuinely cared for throughout your entire visit and that we could make the process smooth and stress-free for you. We take great pride in providing attentive customer service and attention to detail, so hearing that this made such a positive impact on your experience brings us tremendous joy. ... read more
Very easy to work with, even through the issue the loaner was given out and the valet service was very helpful
Business response:
We are utterly delighted to hear about your positive experience with our team. Your feedback about how easy we were to work with means so much to us. We understand that dealing with vehicle issues can be stressful, and we're pleased that our loaner vehicle program and valet service made the process smoother for you. At Prosper Ford, we strive to provide helpful service that goes beyond expectations. Thank you for taking the time to share your experience with others.
Prosper Ford was the absolute best Ford dealership I have ever dealt with. I have been to a few others about the recall on my 2020 Ford Ecosport Titanium. None can compare to the service I received at the Prosper location! From the service manager, service receptionist, to my service expert, who is Tom, I was treated with respect, kindness, and friendliness. Everyone I spoke to, in their respective roles, were very knowledgeable and genuinely concerned about the safety of my vehicle. I would highly recommend Prosper Ford for... read more
Business response:
We greatly appreciate your wonderful review. It means so much to hear that our team provided you with exceptional service for your recall. We understand how important it is to find a dealership that truly cares about vehicle safety and treats customers with the respect they deserve. Your recognition of our service manager, receptionist, and Tom for their knowledge and genuine concern reflects the high standards we strive to maintain every day. We are thrilled that your experience with us stood out compared to other locations... read more
Excellent customer approach. Thorough, efficient and timely service. The team made it easy from schedule / drop off to pickup. The option for a complimentary uber was very convebient
Business response:
Thank you immensely for sharing your experience with our service team. Your feedback about our customer approach and the thoroughness of our work means so much to us. We're thrilled that our team was able to make the entire process smooth for you, from scheduling and drop-off through to pickup. It's wonderful to hear that the complimentary transportation option added convenience to your visit. We truly appreciate customers like you who take the time to recognize our efforts in providing efficient and timely service.
Excellent Cody and Prosper Ford did a fantastic job. Followed through on their commitments and were very pleasant to deal with.
Business response:
Thank you for sharing your wonderful experience with us. We're thrilled to hear that our team provided such excellent service and successfully delivered on all commitments made to you. Your feedback about the pleasant and professional interactions throughout your visit truly means a lot to us. We take great pride in ensuring every customer feels valued and well-cared for during their time with us. We appreciate you taking the time to recognize the outstanding work and look forward to serving you again in the future.
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.6 star rating with 5,991 reviews.
When is Prosper Ford open?
Prosper Ford is closed now. It will open at 8:30 a.m.