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Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
He was understanding to our timing issue on getting our Bronco back. Pepper took care of the issues that we brought it in for.
Business response:
We deeply appreciate your feedback about your Bronco service experience. It's wonderful to hear that we were able to accommodate your timing needs and that all the concerns you brought in were properly addressed. Your patience with our scheduling and trust in our team means so much to us. We're grateful you took the time to share your positive experience.
Always super friendly and helpful. Great job of getting you in and out. Communication through process is great.
Business response:
We are excited to hear about your positive experience with our team! Your kind words about our friendly and helpful approach mean so much to us. We work hard to make the process efficient while keeping you informed every step of the way, and it's wonderful to know we succeeded in doing that for you. Thank you for taking the time to share your experience - feedback like yours motivates our team to continue delivering excellent service.
Great friendliness, facilities, and staff. Very long wait for 'quick lane' service! Maybe they should abandon drive up service and make it 'appointment only'
Business response:
Your positive experience means so much to us. We truly appreciate your kind words about our team's friendliness and our facilities. It's wonderful to hear that our staff made such a positive impression on you. We understand your concern about the extended wait time for quick lane service. Your suggestion about transitioning to an appointment-only system is valuable feedback that we take seriously. We're always looking for ways to improve our service efficiency while maintaining the quality experience you deserve. Thank you f... read more
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Business response:
Thank you for sharing your feedback with us! We genuinely appreciate you taking the time to leave a positive review. Your support means everything to our team. We work hard every day to provide exceptional service, and knowing that we met your expectations brings us great satisfaction. We look forward to serving you again in the future and continuing to earn your trust through quality service and genuine care.
It's frustrated as I am with my car Cody's done a fantastic job keeping me up each day on the progress or what's going on. I have not had to call him.
Business response:
We greatly appreciate your patience during what we understand has been a frustrating situation with your vehicle. It's wonderful to hear that our team member has been proactive in keeping you informed about the progress and status updates each day without you having to follow up. We're proud to have team members who understand the importance of clear communication, especially when dealing with automotive concerns. Your recognition of this exceptional service means a great deal to us at Prosper Ford.
Service advisor took care of the needed things right on the schedule. He did a great job in explaining the suggested repairs on the vehicle. He was patiently answering for all my questions in decent way!
Business response:
We sincerely value your wonderful feedback about your service experience. It's fantastic to hear that your service advisor managed everything according to your schedule and provided thorough explanations about the recommended repairs for your vehicle. We're particularly pleased that he took the time to patiently address all of your questions in a respectful manner. Your positive experience reflects our commitment to delivering knowledgeable and attentive service to every customer who visits us. Thank you for choosing us for ... read more
I am very pleased with my service. I will be returning again and with my wife's car
Business response:
We are thrilled to hear that you had such a positive experience with our service team. Your satisfaction means everything to us, and it's wonderful to know that we met your expectations. We look forward to providing the same excellent care for your wife's vehicle when you return. Thank you for choosing Prosper Ford and for taking the time to share your feedback with us.
Did what the needed to do. The dealership did what was required to do to get my trucks oil changed and inspected.
Business response:
Thank you for taking the time to share your experience with us. We appreciate that you found our service met your needs for your truck's oil change and inspection. It's wonderful to hear that we were able to take care of what was necessary during your visit. Your feedback helps us understand that we're delivering the reliable service our customers expect, and we're grateful for your trust.
Tony kept me informed the whole time and he even delivered my vehicle to my house.
Business response:
We are pleased to hear about your positive experience with our team. Having someone keep you well-informed throughout the entire process makes such a difference, and we're delighted that happened for you. The convenience of home delivery really shows our commitment to going above and beyond for our customers. Your feedback about the exceptional service you received means a great deal to us at Prosper Ford. We truly appreciate you taking the time to share your experience.
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.6 star rating with 5,991 reviews.
When is Prosper Ford open?
Prosper Ford is closed now. It will open at 8:30 a.m.