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Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
They are all so awesome there ,love shopping this store . Easy convenient car shopping. Thanks team !
Business response:
Thank you for the wonderful feedback! We're thrilled you found our team awesome and enjoyed the convenient car shopping experience. Your kind words mean a lot to us and motivate us to continue providing excellent service. We appreciate customers like you!
Ty went above and beyond to ensure the best car buying experience. I would recommend him 10/10 every time.
Business response:
Thank you for the wonderful feedback about Ty! We're thrilled he provided exceptional service and made your car buying experience memorable. Your 10/10 recommendation means everything to us. We appreciate you sharing your experience and look forward to serving you again.
Great experience. Collin knows his 'stuff' and it was quick Great experience. Collin knows his 'stuff'. Everyone was so nice and it was quick
Business response:
Thank you for the wonderful feedback! We're delighted that Collin's expertise and our team's friendly, efficient service made your visit so positive. We appreciate your kind words and look forward to serving you again.
Prosper Ford always help their customer . .. when this dealership started their are some hitches but with the passage of time it start fixing and trying to help his returning customer best
Business response:
Thank you immensely for recognizing our commitment to helping customers like yourself. We understand that every business has its learning moments in the beginning, and we truly value your patience as we have worked to improve our service. Your loyalty as a returning customer means everything to us at Prosper Ford, and we are dedicated to continuing to provide the best possible experience for you and all our customers. We appreciate you taking the time to share your positive experience and for giving us the opportunity to ser... read more
Very accommodating and did what needed to be done and bringing our other car to him Monday
Business response:
Thank you for taking the time to share your experience with us. We're delighted to hear that our team was able to work with you and take care of what you needed. Your satisfaction means everything to us, and we truly value your trust in bringing your other vehicle to us. We look forward to providing you with the same excellent service again.
Quick and easy recall service Tom went out of his way to make things easy. Even showed me how to work the tailgate auto lift
Business response:
Thanks for taking the time to share your experience with our recall service. We are grateful that the process was smooth and efficient for you. It's wonderful to hear that our team member made everything straightforward and took the extra step to demonstrate the tailgate features. We appreciate your trust and are pleased we could provide you with excellent service during your visit.
All my questions are answered and corresponding options were provided. overall got very good customer service Thanks
Business response:
We are excited to hear that we provided you with comprehensive answers to all your inquiries and presented you with suitable options. Your feedback about receiving excellent customer service means a great deal to our team. We strive to ensure every customer feels well-informed and supported throughout their experience with us. Your satisfaction reinforces our commitment to delivering quality service and helping our customers make confident decisions.
Alex in service is excellent to work with he deserve the highest award Alex always exceeds my expectations always goes the extra mile to help his customers
Business response:
Alex is the best he deseves your top award
I have had mixed results at the dealership. The service team is very cordial and good in communicating status. When the truck was under warranty, they had attempted to fix an issue we had from the time bought the car new. As soon as the warranty was over, they wanted to charge me for attempting to remediate the same issue that was not fixed in the first place. I had shared all the previous paperwork and expect them to work with Ford that this was a manufacturing defect they were fixing. My rating of 3 was for the dealer not ... read more
Business response:
Thank you for taking the time to provide feedback about your experience. We understand your frustration. We value your perspective, and we take seriously that this experience has affected your confidence. Your feedback helps us understand where we can improve. We would welcome the opportunity to discuss your situation further. Please contact our Customer Service at customerservice@prosperford.com so we can review your case and work toward a resolution.
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.6 star rating with 6,291 reviews.
When is Prosper Ford open?
Prosper Ford is closed now. It will open on Monday at 8:30 a.m.